hosted by liquidweb


Go Back   Web Hosting Talk : Web Hosting Main Forums : Dedicated Server : dialtone Internet Info. and thoughts please
Reply

Forum Jump

dialtone Internet Info. and thoughts please

Reply Post New Thread In Dedicated Server Subscription
 
Send news tip View All Posts Thread Tools Search this Thread Display Modes
  #1  
Old
Junior Guru
 
Join Date: Aug 2000
Location: Saint John, New Brunswick, Canada
Posts: 211
Question

I am considering a linux server from dialtoneinternet.com.

I would like to get some opinions of this company from people who have first or second hand knowledge of them. I am looking for overall ratings of them and a breakdown of strong points and week points.

I ask that no one associated with them, or any one in diect competition with them reply.

Thanks,

Rob



Sponsored Links
  #2  
Old
Founder - Jaguarpc
 
Join Date: Jul 2000
Location: Colorado Springs, CO
Posts: 2,247
Post

Hi there, I can help on this one.
Great points:
-relaible uptime (i had them go down once in six months and that was an attack that cleared in a few hours)

-reliable equipment (never any problems here)

-good support (the support for the most part knows what they are doing)

-30day money back garuantee! (enough said)

-the mostaffordable equipment pricing ive ever seen

===========
Bad points:
-you will have to pay for that support, dont give into that 30 day free line. maybe someone else will fill in here becuase frankly i always get carried away on their support pricing and wind up starting arguments in these forums about that .
So you had better know what your are doing when it comes to admin of a server.

-the way they measure bandiwidth , 95th percentile. I get screwed big time on that way of measuring traffic but if you go throuhg these forums im the acception to the rule i think. Bottom line - read more about the 95th precentile method of measuring before you commit.

-Oh and just a minor thing - their invoices they send out are retarded (for lack of a better word). They have the amount billed and thats about it, if you start ordering extras like me then you'll be lost when you see those invoices becuase every month i have to email back and ask what the hell the invoice was for. I get credits for this bills for that. Its just when i get a bill for $1773 i kinda like to know right away what the hell it was for.

-Thats really all i can say about DI. Im sure i left some things out by accident so maybe some other folks will fill in here for me.

  #3  
Old
Web Hosting Master
 
Join Date: May 2000
Location: Montreal, Quebec, Canada
Posts: 917
Post

I'm very happy with DI. Jaguar basically covered everything.

You pay for support, so know what your getting into. If you're experienced, or willing to learn, at administrating a server than you shouldn't worry. If you expect someone to hold your hand through everything than DO NOT go with DI.

Jaguar is the exception when it comes to bandwidth consumption. Jaguar has very high peaks during certain times of the day and very low peaks the rest. Using the 95th percentile system, he will pay heavily for his bandwidth consumptions because his peaks last for more than 36 hours a month.

I highly recommend them if you keep these things in mind.



------------------
"I AM!"

Sponsored Links
  #4  
Old
Junior Guru
 
Join Date: Aug 2000
Location: Saint John, New Brunswick, Canada
Posts: 211
Post

Thanks jaguar
Merci mon ami

Linux at the deicated server level will be new to me. I do have eight MS certs and Cisco as well, so server administration is far from a new thing.

What would y'all recommend for books etc to learn Linux Admin?

Thanks

  #5  
Old
Web Hosting Master
 
Join Date: Mar 2000
Location: Not here
Posts: 1,437
Post

I mostly agreee with jaguar, except on two points.

You pay for support wherever you go. It can be factored into the price you pay monthly, or it can be separate. Many people are mistaken about free support at some companies and it is easy to find the hourly rates on sites that they think have free support.

The 95th percentile bandwith system is not unjust, and it is the way many hosting companies are charged by bandwidth suppliers. Jaguar had even admitted he now understands why it is fair. See http://www.scriptkeeper.com/ubb/Forum5/HTML/001151.html

It is easy to get a mistaken idea about charges for support at DI, especially since they always seem to answer with a "please authorize charges so we can look into it" signature. The truth is that they do not charge for anything that is their fault. They also do not charge for answering some questions even well beyond the initial 30 day period.

Note however, that the support department is not a substitute for learning about server administration, nor should it be at any company.

I too have a complaint over their invoicing, though a relatively minor one. The day the invoice is issued, it has a notice that payment is due on or before that date. That is a virtual impossibility for those of us who pay by check. When they called as a reminder two days after the invoice (not enough time to reach them by mail even if mailed immediately), I was a bit annoyed. I agree that the service performed should be noted on the invoice, or at least the service ticket number.

They are fair, though, something too many people overlook. Jaguar failed to mention that they took 20% (about $350) off his whopping bandwidth bill (as a one time event), even though they were under no obligation to do so.

Are they perfect? No. However, they have a great attitude, and that makes a world of difference. They are competent and fair. Also, perfection is a journey, not a destination.

I have had my server about 3 months and chose DI after a lot of research and investigation. I wanted this to be the last time I moved. I'm convinced that it is. There are some things, and some program choices, I would do differently (and will when I colocate), and I don't regret my choice of DI one little bit. They are reputable, ethical, fair and competent.

I have some information on my site for those new to dedicated server management (which includes me), and you may find it helpful. SOme of it is specific to DI. You can find it at http://techcellence.net on the right side menu.

One of the instructions I give is to read DI's FAQ in its entirety (at least the subjects covered). It includes a list of recommended books.


[This message has been edited by Duster (edited 08-11-2000).]

  #6  
Old
Web Hosting Master
 
Join Date: Mar 2000
Location: Not here
Posts: 1,437
Post

Here are the recommended books in DI's FAQ (along with their comments):

Red Hat Linux Unleashed, by Sams Press, got many of us started. It comes with the Red Hat installation disks so you can also install it on your own PC. It has an overview of the whole system and many
excellent troubleshooting and setup tips, as well as some programming examples.

For advanced information on the various Unix services and utilities, O'Reilly press is universally recognized as the best:
DNS and BIND, by Albitz and Liu;
sendmail, by Costales and Allman;
Essential System Administration, by Frisch; to name a few. Other books may be more friendly to beginners, but if you're going to spend your hard-earned money, we recommend you get the best and plow through it at your own pace. And do your experimenting on your PC, NOT on your server.

[This message has been edited by Duster (edited 08-11-2000).]

  #7  
Old
Junior Guru
 
Join Date: Aug 2000
Location: Saint John, New Brunswick, Canada
Posts: 211
Post

Thanks Duster!

I ordered two of the books; The Unleashed and the Essential Admin. These will keep be busy for a while.

Just wonering, where does your nick come from? You a Mopar fan from way back?

  #8  
Old
Web Hosting Master
 
Join Date: Mar 2000
Location: Not here
Posts: 1,437
Post

I'll say they will keep you busy. Unleashed is only slightly longer than James Michener's Hawaii (1235 vs 1100 pages). Neither are what would be considered light reading.

No, I'm not a Mopar fan. My nickname is derived from a few sources, including it being my call sign for Wing Commander.

Reply

Related posts from TheWhir.com
Title Type Date Posted
Web Hosting Sales and Promos Roundup - March 14, 2014 Web Hosting News 2014-05-23 15:42:24
RedSwitches Internet Services Listing 2014-10-22 09:45:29
NetShop Internet Services Ltd Listing 2014-10-22 09:45:04
NetShop Internet Services Ltd Listing 2014-10-22 09:45:05
Jelastic PaaS Moves into the Netherlands with Info.nl Partnership Web Hosting News 2014-05-01 08:22:27


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes
Postbit Selector

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off

Forum Jump
Login:
Log in with your username and password
Username:
Password:



Forgot Password?
WHT Host Brief Email:

We respect your privacy. We will never sell, rent, or give away your address to any outside party, ever.

Advertisement:
Web Hosting News:
WHT Membership
WHT Membership



 

X

Welcome to WebHostingTalk.com

Create your username to jump into the discussion!

WebHostingTalk.com is the largest, most influentual web hosting community on the Internet. Join us by filling in the form below.


(4 digit year)

Already a member?