I mostly agreee with jaguar, except on two points.
You pay for support wherever you go. It can be factored into the price you pay monthly, or it can be separate. Many people are mistaken about free support at some companies and it is easy to find the hourly rates on sites that they think have free support.
The 95th percentile bandwith system is not unjust, and it is the way many hosting companies are charged by bandwidth suppliers. Jaguar had even admitted he now understands why it is fair. See http://www.scriptkeeper.com/ubb/Forum5/HTML/001151.html
It is easy to get a mistaken idea about charges for support at DI, especially since they always seem to answer with a "please authorize charges so we can look into it" signature. The truth is that they do not charge for anything that is their fault. They also do not charge for answering some questions even well beyond the initial 30 day period.
Note however, that the support department is not a substitute for learning about server administration, nor should it be
at any company.
I too have a complaint over their invoicing, though a relatively minor one. The day the invoice is issued, it has a notice that payment is due on or before
that date. That is a virtual impossibility for those of us who pay by check. When they called as a reminder two days after the invoice (not enough time to reach them by mail even if mailed immediately), I was a bit annoyed. I agree that the service performed should be noted on the invoice, or at least the service ticket number.
They are fair, though, something too many people overlook. Jaguar failed to mention that they took 20% (about $350) off his whopping bandwidth bill (as a one time event), even though they were under no obligation to do so.
Are they perfect? No. However, they have a great attitude, and that makes a world of difference. They are competent and fair. Also, perfection is a journey, not a destination.
I have had my server about 3 months and chose DI after a lot of research and investigation. I wanted this to be the last time I moved. I'm convinced that it is. There are some things, and some program choices, I would do differently (and will when I colocate), and I don't regret my choice of DI one little bit. They are reputable, ethical, fair and competent.
I have some information on my site for those new to dedicated server management (which includes me), and you may find it helpful. SOme of it is specific to DI. You can find it at http://techcellence.net
on the right side menu.
One of the instructions I give is to read DI's FAQ in its entirety (at least the subjects covered). It includes a list of recommended books.
[This message has been edited by Duster (edited 08-11-2000).]