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  1. #1

    usshosting.com down, no support response

    Hi

    I recently signed up with usshosting.com. My VPS has been down for 2 days and the support ticket I sent in 2 days ago has been unanswered. Is anyone having this problem/anyone know what is going on?

  2. #2
    Join Date
    Apr 2012
    Location
    India
    Posts
    1,380
    I don't see a chat OR contact details on their website. Try performing a whois lookup and see if there is any phone number associated with this domain name. You can try calling on that number.

    I hope your VPS gets back online quickly.

  3. #3
    Join Date
    Feb 2015
    Posts
    30
    I found the problem. It appears they do not have a sustainable business model. Charging $4/mo for a VPS doesn't seem to generate enough revenue for them to pay for staff.

  4. #4
    Join Date
    Apr 2013
    Location
    Outskirts of Milky Way
    Posts
    391
    OTOH, they have a 100% uptime guarantee ... =^0

  5. #5
    Thanks for the responses

    I knew it was a bit of a gamble when I signed up, new company, no contact etc. I thought I'd give it a test, as I wanted a cheap testing ground for a few proof of concept ideas as well as to get some more linux experience. I knew it was possible the service might have *some* issues, and I was ok with that, to a point. But it's been down for almost a week now.

    I did get a response on Saturday which I thought was reasonable, and promised service would be back up in a few hours, but it wasn't. Guess the writing is on the wall with this, shame - but I need to get on with my work load and this is getting silly now.

  6. #6
    Join Date
    May 2006
    Location
    UK, Cornwall
    Posts
    473
    I suppose at least it was just for testing could have been worse

  7. #7
    Join Date
    May 2012
    Location
    Boston, MA
    Posts
    66
    Your VPS was brought online within 24 hours. Additionally, we have offered you account credit via the ticket and provided you with a full refund. If there's anything we missed, please let us know.

    Regards,
    Phill

  8. #8

    USSHosting is Down: cpanle and Even their Own Site!

    It was a mistake I purchased USSHosting. They are now down for several hours, and their own site is down too!

  9. #9
    Cheap is not always better. Always research on company before purchasing services.

  10. #10
    Join Date
    Nov 2012
    Location
    Frankfurt am Main
    Posts
    37
    **** happens, I sure that usshosting will rectify the situation

  11. #11
    Join Date
    Mar 2015
    Posts
    36
    Your late to the game they being down for several weeks now
    Last edited by mydnsnowdotcom; 06-30-2015 at 12:29 PM. Reason: typos

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