Am I right to be PO'd...or am I jumping the gun?
Late Wednesday, 5/14, I signed up for reseller plan with "JohnDoe".com. Paid $50 ($20 set-up, $30/mth) via CC for plan with the regular bling bling, including branded nameservers, 2 dedicated IPs, and CPanel/WHM. Within 5 minutes received email with account details however only showing shared IP and "JohnDoe".com nameservers and no WHM access.
I immediately sent email in return asking about "MyCompany" nameservers, IPs, and WHM. Received immediate response stating that "it takes up to 72 hours for your IPS, WHM account, and name servers all to sync together. This is standard with all resellers. You will get a e-mail confirming this when everything is ready for you." I thought this a little odd but decided to go with the flow. (Read this to mean I'm a big-time Newbie and didn't know whether this was good or bad.
Friday, 5/16, sent simple email to support asking for information regarding server configuration and location for my FAQ page as this info was not on "JohnDoe".com's site. I have never received any response to this email.
Yesterday morning I still had not received any info re nameservers, IPs, and WHM so I sent email asking for update. Within 5 minutes I rec'd email stating that "We are happy to inform you that your account has now propagated and you can begin reselling." along with the nameserver IPs. I have 3 domains and immediately went to change the nameservers with the registrars (use 2 different ones). Also have 7 domains/clients to set-up that are currently with FeaturePrice but wasn't going to touch them until I knew everything was ready to go (needless to say clients are anxious about making the change as soon as possible).
Went to set-up accounts in WHM using xxx.xxx.xxx.xxx/whm as instructed in email but that did not work. Sent email to support asking for assistance and rec'd email back instructing me to use "JohnDoe.com"/whm instead. However when using this to set up accounts it defaults to the original shared IP I was given and the original nameservers. I am unable to assign the dedicated IP even if selected in the drop down list in WHM. So now, 2 of my domains (including my new hosting company domain) are pointing to "MyCompany" nameservers but are dead because these accounts have not been created. (I know, I know - I never should have switched nameservers until they were properly created.) Luckily the 3rd domain did not allow me to change nameservers because they weren't "registered". First inkling I got that they had not fully propagated.
First thing this morning (8:30am EST) I sent email explaining the above problems and asking for help specifically with WHM. Have rec'd absolutely no response at all, not even auto responder.
So my question is: Should I be PO'd? Or is there something else on my end I can or should be doing to fix this? I've lurked here at WHT for about one and a half months and have to say thanks to all the forum participants. I've learned a tremendous amount (but not enough apparently) from WHT and look forward to any/all responses.