I recieved this in my inbox this morning:
From: email@example.com [mailto:firstname.lastname@example.org]
Sent: Tuesday, May 20, 2003 5:42 AM
Subject: Your invoice: 3. [CJ] Beginners Management Suite Pro "Premium Hosting Pro" Model SU1400Elite
Dear Ian Spector,
This is an automated response from Infinology informing you of the amount accrued and/or charged for the following operations:
Plan:3. [CJ] Beginners Management Suite Pro "Premium Hosting Pro" Model SU1400Elite
INVOICE (BIIL #3923769)
Recurrent fee for 3. [CJ] Beginners Management Suite Pro "Premium Hosting Pro" Model SU1400Elite plan (5/20/03 - 5/20/06) $574.20
YOUR CURRENT BALANCE: -$574.20
To pay your balance, enter a valid credit card billing profile into the your account in the Master Control Panel. If you are unsure how or are having trouble doing so, please view the Billing Profile Walk-Thru located here: http://www.infinology.com/billing/billingwalk.htm
If you don't want to receive e-mail invoices from us in the future, please go to the Billing Profile page in the Billing menu of your Master Control Panel and set the Receive e-mail invoices to "OFF".
I replied to them with the following:
I don't know if you guys keep a RECORD of your emails, but this is at least the second time you people have billed me too much. My plan is NOT $574.20 per month. Its $29.95. Im very distraught that you people still never changed your billing systems to accommodate me. Any other hosting company at this point would try to give me compensation for STEALING money from me...TWICE! Luckily, I will be getting a dedicated server soon, and I wont have to put up with this crap that youre giving me.
Is this a decent response? I mean, its not NICE, but i don't think it went TOO far....