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  #1  
Old 08-02-2000, 08:27 PM
Jag Jag is offline
CEO - JaguarPC
 
Join Date: Jul 2000
Location: Colorado Springs, CO
Posts: 2,206
Angry


I have to disagree with anyone satisfied with
DI!! I have tried to be as quiet as I can but damn!!! They have great support, good server prices, but they are screwing me over big time.When I first got a server with them after a few months i took on a large traffic site and was using genbad and wusage, to keep an eye on them and noticed they moved traffic at about 120gig mon. for the whole server, 110 of it from the one site. DI charts said it the server moved at a rate of 290 gig. My ass, and they couldnt prove it, and they just kept saying thats what their router says but they could not say where the traffic came from. I dealt with it and paid the traffic for 290gig. I removed the site and a few others and the traffic went up to 330 gig for june, my ass!!! When i called to get the 411 on it i was told "As soon as i deleted the sites others moved in to take up the slack!"
No way, that exactly the same time i removed the site moving 120gig, there wasnt even a bump in the charts to show it. And Despite every tracking method i used I could not find the way to total 330 gig or even 250. I know they use 95th per. but where the hell is that grabbing the info from becuase i didnt use that. And in July I added one high traffic site , went ahead and paid the 330 gig worth and wham! Just when you think you'll live with 330 gig in freaking transfers, I got hit today with a bill for 656gig. I want to just scream profanities right now across the world about DI, but that really isn't going to help me , is it? Please fellow hosters, Advise me.

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  #2  
Old 08-02-2000, 09:58 PM
DanielP DanielP is offline
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Join Date: Jun 2000
Location: Alabama of course
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Oh My

I'm not sure what to say here....

I know what I want to say but its not approiate, If I were in your shoes i'd get out. They should produce router traffic graphs to account for every GB of those charges. Thats just plain wrong. Hell, Unless its one speced out server your load average would be through the roof pushing 600+ gb

Let me know if I can help.

Sincerely
Daniel Pearson
UltraSpeed USA~

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  #3  
Old 08-02-2000, 10:33 PM
Jag Jag is offline
CEO - JaguarPC
 
Join Date: Jul 2000
Location: Colorado Springs, CO
Posts: 2,206
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Ya no ****, but they still want to rape me.
I would have had to move 22gig a day to get that rate and no doubt would never have the server up with that load!!! I want to yell out profanities but screw it, that wont help me right now. Im getting a leased line and doing things my own way. Then maybe for once there will be a host that doesnt try to rape the common man.

[This message has been edited by jaguar (edited 08-02-2000).]

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  #4  
Old 08-02-2000, 10:37 PM
scottlaw scottlaw is offline
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Join Date: Jul 2000
Posts: 101
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This is also my biggest complaint with Dialtone. You just got rolled by their use of the 95% in calculating bandwidth.

My opinion, don't pay the extra bandwidth charge until they can account for it. Also, bring your contract to a Lawyer. Their contract is so flawed. One would think they could afford an attorney or if they have one find a competent one. They don't mention how much bandwidth you get per month, nor do they tell you how they calculate bandwidth, and they don't tell you how much extra bandwidth costs. You have to remember, this is their contract with you, they are bound by it as much as you are (if not more so since they wrote it).

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  #5  
Old 08-02-2000, 10:38 PM
webfors webfors is offline
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Join Date: May 2000
Location: Montreal, Quebec, Canada
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Hi Daniel,

they do provide these graphs. They are on demand as well, therefore you can look at an updated MRTG graph whenever you want to track your bandwidth usage as often as you like.

I do admit that jaguar seems to have a problem here. I just don't know what the solution could be.

I haven't experienced any of these problems with DI, and my bandwidth usage for 40 + domains has consistently been less than 7 gb. My sites are obviously not high traffic, but I can't imagine using anywhere near 600 GB.



------------------
"I AM!"

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  #6  
Old 08-02-2000, 11:01 PM
Jag Jag is offline
CEO - JaguarPC
 
Join Date: Jul 2000
Location: Colorado Springs, CO
Posts: 2,206
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Thanks scottlaw, you do bring up a nice point. They do have graphs but only the monthly grpah show the "95th percentile" and that only gets updated when they wanna bill you so all month long you go off the other two which never spiked up. I just saw the monthly and theres some crap on there about some huge spike, why do i have to pay an entire monthly rate for a one time or even 3 time spike when the rest of the month is so low. If you calculate the actuall percentage of traffic i use and bill 95th percent then it would look anything like their line at the top, looks like 100% of one days spike to me!

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  #7  
Old 08-03-2000, 02:12 AM
Jenny
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Sorry to jump in here, but I'm just wondering. What's the difference between hosts that calculate bandwidth using "95th percentile" and hosts that don't?

A friend of mine also has a server at Dialtone, and has mentioned being worried about how they measure bandwidth. After reading Jaguar's message, I can now see why he'd be a little concerned!

Hope your situation is resolved soon, Jaguar. Please post an update with anything that happens.

Jenn

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  #8  
Old 08-03-2000, 05:59 AM
Coreace Coreace is offline
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Posts: 76
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Move to Catalog, .. or elsewhere. I am glad I did not join DI I considered it well and long but something has always touched my sense that it wouldn't be a good idea. Thanks for your input guys.

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  #9  
Old 08-03-2000, 08:39 PM
Jag Jag is offline
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Join Date: Jul 2000
Location: Colorado Springs, CO
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Ive contacted them and they will work on it, and get back with me. I'll keep you all informed. But i beleive ill just get my own t-1 setup.

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  #10  
Old 08-03-2000, 08:54 PM
DanielP DanielP is offline
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Best of luck with that T1, do you mean a T1 @ dialtone or a T1 at your residence?..

Those can be quite expensive and you'll only get about 400-450 gb out of a T1 (450 is pushing it)




------------------
Sincerely~
Daniel Pearson
UltraSpeed USA
http://www.ultraspeedusa.com
AIM: UltraSpeedUSA
ICQ: 7021831
Email: dpearson@ultraspeedusa.com
Phone: 1-205-785-1872

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  #11  
Old 08-03-2000, 08:59 PM
Jag Jag is offline
CEO - JaguarPC
 
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Location: Colorado Springs, CO
Posts: 2,206
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Not at DI, how do you figure a 1.54mb connection not pushing more than 450g?
What connection would you recommend?

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  #12  
Old 08-03-2000, 09:14 PM
Mike Mike is offline
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Join Date: Mar 2000
Posts: 100
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The router measures all traffic in/out from your server. So, you now have to take into consideration FTP and e-mail traffic, which wusage doesn't calculate and genbad calculates poorly.

However, I agree that 600+ GB per month is a bit much. Has your server been the victim of DDOS attacks or other bandwidth consuming attacks?

I believe that you can install your own "monitoring" application that will create it's own MRTG graph for each IP on your system. This would be one way of fighting the additional bandwidth fees.


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  #13  
Old 08-03-2000, 09:37 PM
Jag Jag is offline
CEO - JaguarPC
 
Join Date: Jul 2000
Location: Colorado Springs, CO
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Can someone tell me why DanielP said a T-1 wouldnt get me more than 400gig? I guess Im not quite understanding the concept. If you had 1.54mb connection and just absolutely filled (I realize you wouldnt want that) then you would move 1.5mb/sec * 60 sec. in a min. * 60 min. in an hour * 24hrs a day * 30 days amonth = pushes to about 4000gig not 400. Am I doing something wrong?

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  #14  
Old 08-03-2000, 10:08 PM
Jason Ellis Jason Ellis is offline
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Join Date: Apr 2000
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Quote:
Originally posted by jaguar:
Can someone tell me why DanielP said a T-1 wouldnt get me more than 400gig? I guess Im not quite understanding the concept. If you had 1.54mb connection and just absolutely filled (I realize you wouldnt want that) then you would move 1.5mb/sec * 60 sec. in a min. * 60 min. in an hour * 24hrs a day * 30 days amonth = pushes to about 4000gig not 400. Am I doing something wrong?

The following is a very complex series of mathematics. Note that this is not my work - I am not this good at math This formula was worked out by a friend of mine, and I am re-posting it here for your enjoyment.

If you'd rather skip all the math, just scroll to the bottom and the conclusions are there.

The Math:

1,000,000 bits = 1 megabit

8 bits = 1 byte

1,048,576 bytes = 1 Megabyte
(220 is the closest power of 2 to one million, so that is how they came up with this number)

1024 Megabytes = 1 Gigabyte

take:

1 byte / 8 bits * 1,000,000 bits / 1 megabit = 125,000 bytes / 1 megabit

125,000 bytes / 1 megabit * 1 megabyte / 1,048,576 Bytes = .119 megabytes / 1 megabit

The above two equations are zero-sum. In other words, because 1 byte = 8 bits, you could always cancel the whole thing out and call it zero. This means that even though it looks like I am dividing .119 megabytes by 1 megabit, I'm really saying they're equal because they could cancel each other out.

Here is where we bring time into the picture:

.119 megabytes / 1 second * 3600 seconds / 1 hour = 428.4 megabytes / hour

428.4 megabytes / hour * 24 hours / 1 day = 10281.6 megabytes / 1 day

10,281.6 megabytes / day * 1 gigabyte / 1024 megabytes = 10.04 GB / day

In other words, 1 megabit per second is 10.04 gigabytes per day. Because there are an uneven number of days in any given month, I'd just take this figure per megabit and multiply it by the number of megabits and the number of days. All this is is multiplying fractions with variables and cross canceling. It gets confusing because a "megabyte" represents "something." If you just handle it as an "x" that can be cancelled out by the same variable on the other side of a fraction or equation, it's easy.

End Math

Conclusion: 1 megabit per second is 10.04 GB per day. Therefore, 1.5 megabits per second is 15.06 GB per day.

Assuming an average 30-day month, then a 1.5 megabits per second T-1 line will process 451.8 GB per month if fully saturated.

Hopefully this is helpful. Note that in reality a T-1 line is actually 1.54 megabits per second, not 1.5 megabits per second - but since the math above computes to 1 megabit per second, you can apply the 10.04 GB per day per mbps to any amount you want and it should be correct.

Good luck,

Jason


------------------
Jason Ellis, CEO
Hosting Solutions, Inc.
www.windowswebhost.com
Now offering Fully Managed Servers!

[This message has been edited by Jason Ellis (edited 08-03-2000).]

[This message has been edited by Jason Ellis (edited 08-03-2000).]

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  #15  
Old 08-03-2000, 10:44 PM
Jag Jag is offline
CEO - JaguarPC
 
Join Date: Jul 2000
Location: Colorado Springs, CO
Posts: 2,206
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I see, i was in the wrong mind set and had my numbers really wrong , man thats no good at all. I need much more than that.

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