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Thread: Unitedhosting.co.uk, top notch!
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05-18-2003, 09:43 AM #1Web Hosting Master
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Unitedhosting.co.uk, top notch!
I believe in credit where credit is due.
I am with unitedhosting and today mailed them to ask for an upgrade to their next reseller level.
Their answer was simple:
Reponse within the hour
account upgraded immediately
My next bill is due 7th June when they will increase charge.
between now and 7th June there is no charge for the additional services.
If only everyone had the same level of customer care that they do!
Superb service.0
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05-18-2003, 10:10 AM #2Web Hosting Evangelist
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That was very nice of them. They could have easily pro rated you for the other 3 weeks.
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05-18-2003, 10:10 AM #3Web Hosting Guru
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That is really nice.
:: www.addvaluehost.com :: http://forums.addvaluehost.com
::Multi-Domain Value Pack/Reseller Account :emi-Dedicated Server
:: Providing Superlative quality, superb service and Economical since Aug 2002.0
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05-18-2003, 11:28 AM #4Web Hosting Master
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Originally posted by Eurofficial
That was very nice of them. They could have easily pro rated you for the other 3 weeks.• WLVPN.com • NetProtect owned White Label VPN provider •
• Increase your hosting profits by adding VPN to your product line up •0
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05-18-2003, 11:33 AM #5Web Hosting Master
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Originally posted by Aussie Bob
Not so easy. They use Paysystems.com for their payments, I believe. It's less work to just edit the recurring payment with the new upgraded amount and then let the recurring kick in, at the due date. It's a bit of a win for the client, when they upgrade, but that's ok.
It's sad to see though when the system gets abused. People wait until the day right after they've been billed for a lower-level plan before upgrading to the next level. It gives them the extra goodies of the next level plan FOC for that month.• Have • you • Floble'd • today? •0
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05-18-2003, 01:46 PM #6Web Hosting Master
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I know fine well what system they use for payments and the difficulties they face, but they could easily have asked me to make a 1 off pro rata for the time until next billing or simply said yes you can upgrade but only as of the next billing period.
easier for them? Yes, gets customer appreciation? Definiately.
I have had many hosts who would relish the opportunity to charge more.
I think to suggest that it is just simply easier for them is maybe not true. Would we all gladly turn down money just becuase it takes a bit more work?0
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05-18-2003, 03:01 PM #7Disabled
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Matt's a kind guy.
They know how to treat customers, they've been around long enough.. *looks at UH-Matt's post count*0
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05-18-2003, 03:13 PM #8Junior Guru Wannabe
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Why would anyone in their right mind use unitedhosting.co.uk?
They use ENSIM.
cPanel is much better than ensim.
Also, unitedhosting.co.uk charges ridiculously high prices.
Why pay more for an inferior product (ensim) when you can get cPanel for less at places such as http://www.dathorn.com/ and http://www.cybrisk.com/?
Also, they don't even have their own merchant account to process credit cards directly in their business name. They use a 2checkout.com variation called "paysystems.com". That strikes me as really amateurish and unprofessional.
If you are serious about hosting and about offering the best quality of service, you offer cPanel. Yet, they offer the inferior control panel, ENSIM but charge more!
Do your homework before choosing a hosting company, whether to become a reseller or to host a website.0
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05-18-2003, 03:20 PM #9Web Hosting Master
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Originally posted by Aussie Bob
Not so easy. They use Paysystems.com for their payments, I believe. It's less work to just edit the recurring payment with the new upgraded amount and then let the recurring kick in, at the due date. It's a bit of a win for the client, when they upgrade, but that's ok.
Now that we have our own merchant account., I suppose we could charge the customer pro-rata on upgrades, but we have just never thought to change the upgrade policy. I think it's more a case of it's far simpler than being nice etc.0
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05-18-2003, 04:04 PM #10Web Hosting Master
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whtaddict : what exactly is it you have against us? This is the second time you have attacked us without reason.
"Do your homework before choosing a hosting company"... if people did their homework they would find nothing bad except your two posts so far today!
Im just waiting for you to paste in Dathorns URL as it seems they are paying you to run around posting negative comments about everyone except them!Matt Wallis
United Communications Limited
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UK www.unitedhosting.co.uk | US www.unitedhosting.com | Since 1998.0
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05-18-2003, 04:12 PM #11Web Hosting Master
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Originally posted by whtaddict
Why would anyone in their right mind use unitedhosting.co.uk?
They use ENSIM.
cPanel is much better than ensim.
Also, unitedhosting.co.uk charges ridiculously high prices.
Why pay more for an inferior product (ensim) when you can get cPanel for less at places such as http://www.dathorn.com/ and http://www.cybrisk.com/?
Also, they don't even have their own merchant account to process credit cards directly in their business name. They use a 2checkout.com variation called "paysystems.com". That strikes me as really amateurish and unprofessional.
If you are serious about hosting and about offering the best quality of service, you offer cPanel. Yet, they offer the inferior control panel, ENSIM but charge more!
Do your homework before choosing a hosting company, whether to become a reseller or to host a website.
And 2nd to bash a company because their merchant account is rather ridiculous too. There's absolutely no reason to go off and bash them for that. If it does the job then why should they change?
And 3rdly, United Hosting has many satisfied customers. Sometimes, you have to pay more to get a better service.0
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05-18-2003, 04:14 PM #12Web Hosting Master
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Oh and P.S. Aussie Bob and Rochen are correct, its a lot easier for us to simply give away the upgrade for a few weeks rather than pro-rata the billing. Im sure some would have billed for the time though and im glad L Wisener enjoys the service.
Matt Wallis
United Communications Limited
High Performance Shared & Reseller | Managed VPS Cloud | Managed Dedicated
UK www.unitedhosting.co.uk | US www.unitedhosting.com | Since 1998.0
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05-18-2003, 04:19 PM #13Web Hosting Master
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Originally posted by whtaddict
Why would anyone in their right mind use unitedhosting.co.uk?
They use ENSIM. cPanel is much better than ensim.
Also, unitedhosting.co.uk charges ridiculously high prices.
And no, cPanel is not better than Ensim, if it is skinned right. UH does there own skin for Ensim which make it more user friendly. By the way, that new Ensim Pro platform at UH is pretty slick. The prices at UH are reasonable for the service an support that I get.
Originally posted by whtaddict
Also, they don't even have their own merchant account to process credit cards directly in their business name. Do your homework before choosing a hosting company, whether to become a reseller or to host a website.
I did my homework before hosting with them. I have not had any downtime issues.intellec
....you get what you pay for and you pay for what you get....0
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05-18-2003, 04:27 PM #14WHT Addict
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whtaddict = child?
The above comment is ALL I am going to write in relation to this personSimon Wallis
United Communications Limited
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www.unitedhosting.co.uk | www.unitedhosting.com | Since 1998.0
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05-18-2003, 04:28 PM #15Web Hosting Master
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WHTAddict,
Do you base the fact that UH are an incompetant host because they use Ensim? I work with many hosts as a designer and the number of time I've logged into their system to see some cpanel fault/exploit reported far exceeds what I'd expect for a 'superior' control panel.
Every major company has gone through several blips. UnitedHosting have done a lot better, I've not seen a single post regarding 'downtime', 'dataloss' and other misfortune that other companies suffer. Perhaps it's their management + customer care that nips problems in the bud??
Regarding the price charged - does it really matter to you? Why don't you dig up the 'pair hosting' threads and post about their ridiculous prices. I mean come on they even charge extra for mySQL. How bloody expensive!!!
Finally, don't Dathorn use PaySystems!!!!!???
https://auth.paysystems.com/cgi-v310...=&stelephone=&0
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05-18-2003, 04:31 PM #16Disabled
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Originally posted by whtaddict
Why would anyone in their right mind use unitedhosting.co.uk?
Originally posted by whtaddict
They use ENSIM.
Originally posted by whtaddict
cPanel is much better than ensim.
Originally posted by whtaddict
Also, unitedhosting.co.uk charges ridiculously high prices.
Originally posted by whtaddict
Why pay more for an inferior product (ensim) when you can get cPanel for less at places such as http://www.dathorn.com/ and http://www.cybrisk.com/?
Originally posted by whtaddict
Also, they don't even have their own merchant account to process credit cards directly in their business name. They use a 2checkout.com variation called "paysystems.com". That strikes me as really amateurish and unprofessional.
Originally posted by whtaddict
If you are serious about hosting and about offering the best quality of service, you offer cPanel. Yet, they offer the inferior control panel, ENSIM but charge more!
Originally posted by whtaddict
Do your homework before choosing a hosting company, whether to become a reseller or to host a website.
If you really want to talk about professionalism, flaming a host on a thread where a user is complimenting service isn't exactly professional .
bye bye.0
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05-18-2003, 04:38 PM #17M*T
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Matt and company have a sterling reputation. I am sure many hosts would enjoy the lack of negative posts that UH has. That, to me, shows they are running things well, and above board.
They had Ensim when you signed up. Had you done your homework, you would have known that, and made the appropriate decision. I see no reason to avoid them, or make negative comments. They obviously provide what they advertise.
GlennDon't you walk thru my words
You got to show some respect
Don't you walk thru my words
'Cause you ain't heard me out yet0
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05-18-2003, 04:44 PM #18Web Hosting Master
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Originally posted by SB-Host
They had Ensim when you signed up. Had you done your homework, you would have known that, and made the appropriate decision. I see no reason to avoid them, or make negative comments. They obviously provide what they advertise.
GlennMatt Wallis
United Communications Limited
High Performance Shared & Reseller | Managed VPS Cloud | Managed Dedicated
UK www.unitedhosting.co.uk | US www.unitedhosting.com | Since 1998.0
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05-18-2003, 04:54 PM #19Junior Guru Wannabe
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Originally posted by whtaddict
[snip]
you can get cPanel for less at places such as http://www.dathorn.com/ and http://www.cybrisk.com/?
Also, they don't even have their own merchant account to process credit cards directly in their business name. They use a 2checkout.com variation called "paysystems.com". That strikes me as really amateurish and unprofessional.
[snip]
Do your homework before choosing a hosting company, whether to become a reseller or to host a website.
Sounds more like you've got a personal problem with UH. Care to share your agenda with the rest of us?
yjack0
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05-18-2003, 05:06 PM #20Web Hosting Master
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Originally posted by whtaddict
Do your homework before choosing a hosting company, whether to become a reseller or to host a website.
You cheeky Bas...... Its because I did my homework that I am with unitedhosting.
You see I looked at quality of service, support, uptime etc......
Yes I looked a Dathorn and httpme both cheaper than unitedhosting but I chose the provider I considered to be the best on everything but cost first!
That way I am happy as I get great service quickly and my customers wont be complaining about down time, I might make a little less but then saving in complaints justifies this.
My choice is exactly that. This thread was not started because I was unhappy with them, it was started because they provided me with a benefit that other hosts may or may not offer.
They deserve praise for that regardless of the in's and out's of the cost of that service or the way they adminster their accounting.
Take note as well the other 2 points at the start of the thread, i.e the fast response and the can do attittude to upgrading my account there and then.
A post that should have offered users some good feedback about unitedhosting if considering them has turned into a farce because you think you know better than anyone else.
I am sorry to everyone else but this guy whtaddict is really out of touch.0
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05-18-2003, 05:09 PM #21Web Hosting Master
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I think people have seen through him L Wisener. Everyone has posted positive things except him. No offense to you, but im now unsubscribed from this thread. Enjoy the hosting!
Matt Wallis
United Communications Limited
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05-18-2003, 05:14 PM #22Junior Guru Wannabe
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cPanel is much better than ensim. The reason why unitedhosting.co.uk doesn't use cPanel is because they couldn't be bothered to pay a little bit extra for a whm/cPanel system. Instead, they opted for the cheap substitute, ensim. They probably got a $99/month dedicated server at rackshack.net with ensim when they could have spent a few more dollars for a better hosting solution. How cheap is that?! They opted for the cheaper control panel. They put cost before providing a good quality product to their customers and resellers. What does that tell you about their business?
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05-18-2003, 05:14 PM #23Web Hosting Master
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Ditto..... Thanks
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05-18-2003, 05:17 PM #24Web Hosting Master
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cPanel is much better than ensim. The reason why unitedhosting.co.uk doesn't use cPanel is because they couldn't be bothered to pay a little bit extra for a whm/cPanel system. Instead, they opted for the cheap substitute, ensim. They probably got a $99/month dedicated server at rackshack.net with ensim when they could have spent a few more dollars for a better hosting solution. How cheap is that?! They opted for the cheaper control panel. They put cost before providing a good quality product to their customers and resellers. What does that tell you about their business?0
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05-18-2003, 05:25 PM #25Web Hosting Master
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{edited} Cant even be bothered to argue with the newbie.
Everyone elses post speak the truth, thats all that matters here.Matt Wallis
United Communications Limited
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