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  1. #1
    Join Date
    Jan 2001
    Location
    EU
    Posts
    110

    PlanetPayment???

    Hi,

    anyone had any luck reaching PlanetPayment?

    I have tried to get a merchant account with them but they only seem to be an answering machine company. They won't respond to emails, they don't answer the phone, tried both a toll free from their website, and the other one. Plus phoned to Planet Group and got another number to try but that went to some private person that was not a Planet Payment staff.

    Since I'm not located in US it seemed like a good idea to sign up with them, but guess I have to stick with Revecom

    -Nordic
    " How many bits on a byte..? - Depends on the dog!"

  2. #2
    Join Date
    Aug 2000
    Location
    Tacoma, Washington
    Posts
    9,576
    I don't recommend them. We have/had an account with them and even after becoming a paying merchant with them their support didn't improve. I'm not sure I've heard from anyone who's thought highly of their service.

    WorldPay maybe?

    Greg Moore
    Former Webhost... now, just a guy.

  3. #3
    Join Date
    Jan 2001
    Location
    EU
    Posts
    110
    Yes, I just wanted to hear if anyone had any success with them but I guess no one has, wonder they are still there.

    Anyway, tried with worldpay but after almost two years with constantly sending new agreements to them I gave up.

    So I guess Revecom will continue to be my choice

    -Nordic
    " How many bits on a byte..? - Depends on the dog!"

  4. #4
    I have been trying to get a hold of someone over at Planet Payment with some pre-sales questions but it is impossible! Does this company actually exist?

    I called them up and the answer machine told me to direct all questions via email but they do not answer their email either.

    Anyone know setup time on a Planet Payment account? Better still does anyone have the telephone number for their London office!
    Last edited by Fairlight; 07-11-2003 at 10:40 AM.

  5. #5
    Originally posted by Fairlight
    I have been trying to get a hold of someone over at Planet Payment with some pre-sales questions but it is impossible! Does this company actually exist?

    I called them up and the answer machine told me to direct all questions via email but they do not answer their email either.

    Anyone know setup time on a Planet Payment account? Better still does anyone have the telephone number for their London office!

    If you are having such difficult times now, why bother?

  6. #6
    for hosting i heard e-onlinedata.com was good. i also heard wellsfargo is good, and merchantesolutions.com which is partnered with verisign.

    whats better authorizenet.com OR verisign.com?

  7. #7
    Join Date
    Aug 2000
    Location
    Tacoma, Washington
    Posts
    9,576
    If he's looking at Planet Payment he's probably outside the US so authorize.net is out of the running, as is verisign I believe.
    Former Webhost... now, just a guy.

  8. #8
    PlanetPayment must be one of the worst companies in the world. I've tried to reach them via mail serveral times within 6 months without any answer at all.

    I'm using ModerBill and PaySystems and I really need a gateway that supports recurring/batching transactions with ModernBill! I would prefer Authorize.net, but as I live in Sweden I can't get an account from them.

    PaySystems is quite good if you donít need this, but they havenít answered my e-mail regarding a non valid chargeback from a customer. It was one month agoÖ Iíve send them a few reminders, but still no answer!

    Best Regards,
    Henrik Lundin
    Last edited by COH_Henrik; 01-07-2004 at 11:08 AM.

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