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  #1  
Old 05-13-2003, 04:21 PM
Nordic Nordic is offline
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PlanetPayment???


Hi,

anyone had any luck reaching PlanetPayment?

I have tried to get a merchant account with them but they only seem to be an answering machine company. They won't respond to emails, they don't answer the phone, tried both a toll free from their website, and the other one. Plus phoned to Planet Group and got another number to try but that went to some private person that was not a Planet Payment staff.

Since I'm not located in US it seemed like a good idea to sign up with them, but guess I have to stick with Revecom

-Nordic

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  #2  
Old 05-13-2003, 07:25 PM
akashik akashik is offline
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I don't recommend them. We have/had an account with them and even after becoming a paying merchant with them their support didn't improve. I'm not sure I've heard from anyone who's thought highly of their service.

WorldPay maybe?

Greg Moore

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  #3  
Old 05-14-2003, 04:35 AM
Nordic Nordic is offline
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Yes, I just wanted to hear if anyone had any success with them but I guess no one has, wonder they are still there.

Anyway, tried with worldpay but after almost two years with constantly sending new agreements to them I gave up.

So I guess Revecom will continue to be my choice

-Nordic

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  #4  
Old 07-11-2003, 09:48 AM
Fairlight Fairlight is offline
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I have been trying to get a hold of someone over at Planet Payment with some pre-sales questions but it is impossible! Does this company actually exist?

I called them up and the answer machine told me to direct all questions via email but they do not answer their email either.

Anyone know setup time on a Planet Payment account? Better still does anyone have the telephone number for their London office!


Last edited by Fairlight; 07-11-2003 at 10:40 AM.
  #5  
Old 07-11-2003, 11:58 AM
John_CMH John_CMH is offline
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Quote:
Originally posted by Fairlight
I have been trying to get a hold of someone over at Planet Payment with some pre-sales questions but it is impossible! Does this company actually exist?

I called them up and the answer machine told me to direct all questions via email but they do not answer their email either.

Anyone know setup time on a Planet Payment account? Better still does anyone have the telephone number for their London office!

If you are having such difficult times now, why bother?

  #6  
Old 07-11-2003, 12:23 PM
d2dexter d2dexter is offline
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Join Date: May 2003
Posts: 196
for hosting i heard e-onlinedata.com was good. i also heard wellsfargo is good, and merchantesolutions.com which is partnered with verisign.

whats better authorizenet.com OR verisign.com?

  #7  
Old 07-11-2003, 01:41 PM
akashik akashik is offline
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Posts: 9,576
If he's looking at Planet Payment he's probably outside the US so authorize.net is out of the running, as is verisign I believe.

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  #8  
Old 01-07-2004, 10:48 AM
COH_Henrik COH_Henrik is offline
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Join Date: Nov 2003
Posts: 85
PlanetPayment must be one of the worst companies in the world. I've tried to reach them via mail serveral times within 6 months without any answer at all.

I'm using ModerBill and PaySystems and I really need a gateway that supports recurring/batching transactions with ModernBill! I would prefer Authorize.net, but as I live in Sweden I can't get an account from them.

PaySystems is quite good if you donít need this, but they havenít answered my e-mail regarding a non valid chargeback from a customer. It was one month agoÖ Iíve send them a few reminders, but still no answer!

Best Regards,
Henrik Lundin


Last edited by COH_Henrik; 01-07-2004 at 11:08 AM.
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