Results 1 to 10 of 10
  1. #1

    Serious problem with email and host4geeks

    Hello all!
    before start, i want to clarify that i decided to public this message because i'm desperate, after 11 days with a problem that i consider really serious without getting a real solution, i hope that writing this message Host4Geeks-Kushal will handle this with the seriousness that deserves.
    The main and the only objective of this message is to get a solution, a real one.

    i'll go into the problem.

    Since 11 days ago, neither I nor my clients can send e-mails to hotmail, yahoo, or any other mail provider that checks blacklist before accept messages.

    Code:
    SMTP error from remote mail server after MAIL FROM:<claudio@diagonalbranding.com>
    SIZE=59315:
        host mx4.hotmail.com 207.46.8.199: 550 OU-002 (BAY004-MC6F20) Unfortunately,
    messages from 198.251.81.10 weren't sent. Please contact your Internet service
    provider since part of their network is on our block list.
    this is one of the reject messages that we are receiving since days ago

    As far as I was told, After two DDOS attacks, the host4geeks guys changed the ip address of the server, and accidentally hit one that it was blacklisted.
    Well, bad luck, i thought, should be something like send a message and get that ip out of that list, maybe a couple of hours, a day, maybe two days? not at all...

    i've created a ticket on Friday 3th and after a couple dozens of "ok, it's fixed, please check it now" messages, the problem is still there, moreover it seems that the support operators didn't read the entire ticket before answer, because i've got, up to 5 times the same answer.

    friday all my sites were offline the entire day, and after that I receive a message telling that the server ip was changed again so that the e-mail problem should be solved.

    Today i've just check that the problem remains, so I went to the live support to ask for help, and he just gave me the same reply that i received all the time:

    "We already forwarded a request to remove the blacklist of the IP addresss as the IP address is blacklisted, in order to get effective it will take a couple of days."

    I've just check and the ip remains the same, so what happened here?, and another big question, if the ip remains the same, so then 11 days wasn't enough to get out of the blacklist?

    The main problem is that one time the ip was actually removed from the blacklist, but in the next day were blacklisted AGAIN
    So i don't know what the root of the problem is, but i need to get this solved as soon as possible.
    I can not afford to lose more clients because of this issue!

    i think that it's fair to say that this is the first problem that i have with host4geeks, i've been very happy with these guys until a couple of weeks ago. I hope to have this solved soon and to get back to that reliable hosting that you used to provide.

    Please help!

    Claudio Corlatti

  2. #2
    Join Date
    May 2009
    Location
    SLASH ROOT
    Posts
    867
    Ouch 11 days is too long without emails. I don't see their IP 198.251.81.10 in any of the blacklists at mxtoolbox.

    But it is possible that their CIDR may be blocked at Microsoft. Have host4geeks contact MSN and remove the block. Use URL

    https://support.live.com/eform.aspx?...refocus&scrx=1
    █ WebHostRepo.com
    █ Linux | Windows
    | VPS | Cloud
    █ Outsourced Technical Support since 2009
    █ sales@webhostrepo.com

  3. #3
    thank you @whrss i forwarded your message to host4geeks support

    take a look to the answer:

    Code:
    Your helpdesk ticket 815197 regarding Rejected e-mails sent to hotmail address, has been updated with the following reply:
    
    Hello,
    
    Thank you for issuing the ticket.
    At presently we are able to send and receive  without going to the junk box.
    Please check it and verify it from your end and let me know if you need further assistance.
     
    Regards,
    
    XXXXXXXX,xx
    
    Technical Support
    
    Host4Geeks LLC - Premium Hosting Services
    i know that my english is not that good, but the ticket subject and the error doesn't mention anything about junk e-mail. At least now i'm sure that the real problem is that this guys are not even reading the ticket.

  4. #4
    please @Host4Geeks-Kushal take a look at this

  5. #5
    Join Date
    May 2012
    Location
    Linux World
    Posts
    1,137
    I think the Root is to find the Spamming in the server, block it and change the Mail relay IP address. Support should be able to do this.
    Kevin Cheri : Senior Server Administrator / Freelancer : 13+ years Exp, reach me out for any help
    Server Optimization Expert / Mysql Guru / Migration Specialist
    Skype : lynxmaestro
    Gmail : cheri.kevin@gmail.com

  6. #6
    Join Date
    Mar 2011
    Posts
    4,124
    We are aware of the problem. Unfortunately, providers such as microsoft / hotmail do not have a public blacklist that they use, it's slightly more difficult to resolve these issues with them.

    The IP is not on any publicly available blocklist at this moment and we are still waiting to hear back from Hotmail on this, although they promise to get back within 48 to 72 hours but we have not been able to get a response / resolution regarding this. This unfortunately is a downside of a shared hosting environment.

    An alternative would be, if you get a dedicated IP for yourself, I can route all your emails through that IP.
    Kushal || Host4Geeks || Operating Fully Owned Infrastructure out of 4 Global Datacenters US / UK / India
    Reseller Hosting - Pure SSD | Nginx + LSAPI | Let's Encrypt | WHMCS or Blesta | DDoS Protection| 24x7 Support
    Fully Managed SSD VPS - cPanel /WHM | Softaculous | Let's Encrypt | DDoS Protection | Proactive Monitoring | Server Hardening
    Datacenters - Los Angeles, CA | Lenoir, NC | London, UK |Pune, India

  7. #7
    Join Date
    Mar 2011
    Posts
    4,124
    Quote Originally Posted by kevincheri View Post
    I think the Root is to find the Spamming in the server, block it and change the Mail relay IP address. Support should be able to do this.
    There were a few compromised Wordpress installations, these were already taken care of. Communicating with providers such as hotmail and yahoo is not very straight forward when it comes to issues such as these.

  8. #8
    Join Date
    May 2009
    Location
    SLASH ROOT
    Posts
    867
    @Host4Geeks-Kushal Hotmail will reply to you soon. But they use a lot of filters and if the emails are blocked based on those, they will have to contact them on your behalf to lift the block.

    Recently one of our client faced a similar issue and emails were blocked by Symantec filters used by Hotmail. They had to wait 5 working days to lift the block.

    This unfortunately is a downside of a shared hosting environment.
    I totally agree with this and the only option would be to what Kushal mentioned, get all your domains to use a dedicated IP for emailing alone.
    █ WebHostRepo.com
    █ Linux | Windows
    | VPS | Cloud
    █ Outsourced Technical Support since 2009
    █ sales@webhostrepo.com

  9. #9
    Quote Originally Posted by Host4Geeks-Kushal View Post
    We are aware of the problem. Unfortunately, providers such as microsoft / hotmail do not have a public blacklist that they use, it's slightly more difficult to resolve these issues with them.

    The IP is not on any publicly available blocklist at this moment and we are still waiting to hear back from Hotmail on this, although they promise to get back within 48 to 72 hours but we have not been able to get a response / resolution regarding this. This unfortunately is a downside of a shared hosting environment.

    An alternative would be, if you get a dedicated IP for yourself, I can route all your emails through that IP.

    Thanks for the answer
    Could you please tell me how much would be to have that ip up and running with the necesary config?
    Can i do this with my reseller account or i will need a vps?

    Many thanks

  10. #10
    Join Date
    Mar 2011
    Posts
    4,124
    Quote Originally Posted by claudiocor View Post
    Thanks for the answer
    Could you please tell me how much would be to have that ip up and running with the necesary config?
    Can i do this with my reseller account or i will need a vps?

    Many thanks
    Will get in touch with you via the ticket, it's best if we do no turn this thread into our helpdesk.

Similar Threads

  1. email problem
    By learnbash in forum Hosting Security and Technology
    Replies: 13
    Last Post: 07-31-2010, 10:24 AM
  2. VPS Email Sending Problem (All Email to Spam)
    By doublerc in forum VPS Hosting
    Replies: 11
    Last Post: 09-10-2009, 05:28 PM
  3. Postfix email server problem calling all email gurus
    By goku123 in forum Hosting Security and Technology
    Replies: 1
    Last Post: 12-01-2006, 07:29 PM
  4. Sending email through 3rd party email provider problem
    By dragonhawk in forum Hosting Security and Technology
    Replies: 5
    Last Post: 07-30-2005, 07:43 AM
  5. Replies: 0
    Last Post: 10-09-2002, 10:38 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •