Web Hosting Talk : Web Hosting Main Forums : Dedicated Server : 100% Uptime

[Tejada]

Hi, I am having a problem and was wondering if anyone knows of a solution. I have not been experiencing the 99.9% uptime as promised by my hosting company and this has caused a lot of losses, complications and agrevation. It would be beneficial for me to have my site up 100%. Does anyone know if there are any companies that offer such a service? Maybe with a synchronized database on 2 seperate name servers? I am willing to pay the extra buck but have not found anyone offering such as service.

Cheers,

Teresita

[Lesli]

Hi Teresita,

I don't know of any company offering the service. That doesn't mean that one doesn't exist; just that I don't know of any.

When I was with Communitech, I didn't experience any appreciable downtime in 2 years; but I left them when they were bought out by Interland because their support levels took a dip. I don't know how their support levels are now. I also don't know their current or recent uptime stats (ie, since the buyout).

Just a question: would you accept occasional downtime if it was a) warned of in advance; and b) not during peak server operating times?

[TheVoice]

You first need to start off with a company with 100% uptime and then go from there. I suggest speaking with ThePlanet as their network is pretty solid and they can assist you in creating a load balanced solution to help ensure 100% uptime.

[UltdNetworks]

Try the big guy itself, Verio. I believe they have guarnateed 100% (or 99.9%) uptime or a 10% of your money back. Verio is extremely expensive but if you want the best of the best. They are the way to go.

[robinbalen]

There are plenty of places that offer this. For our "pro" hosting accounts aimed at corperate users for example, everything is duplicated including sync'd SQL and webspace onto a different server. Ask around - try the "web hosting requests" forum in particular. It's likely to cost you more than the bog standard $1.99/month hosting or whatever though.

As for seperate secondary NS, I would've thought there was no excuse for everyone not to do that...

[Angel78]

there are few places that offer this, but be prepared to give "few extra bucks", do you mind sharing the URL of your site?

[N9ne]

www.pair.com Aren't they supposedly having great uptime?

[mainarea]

ThePlanet has two deals - their $99 and $149 servers have a 99.9% uptime guarantee for the network (there is only one ethernet drop to the area with those servers), or 100% for everything else (there are redundant ethernet drops). Either way, their network is great.

- Matt

[7out]

Something like this???

http://www.interland.com/products/explorebluehalo/

[froggerd]

Rackspace's network has been up for 2 years or something. You will pay, but I hear it is great. I have been with ServerBeach, whose network was built by the same guy who built Rackspace's. They actually have a guarantee of 99.9%. I have had no downtime yet in 6 months+.

[Blikje]

Please know that you have network uptime and server uptime. 100% network uptime is seen more often than 100% server uptime (http://www.hostonfly.com has 100% server uptime for excample). Most quality networks have a 99.999% network uptime (as there can always go something wrong), but there are a few offering 100% network uptime. Below are the ones I know of:

http://www.peak10.com
http://www.rackmy.com (windows servers only)
http://www.rackspace.com (not 100%, but 99.999%)
http://www.hostonflty.com (99.999% network uptime, 100% server uptime)

Or you can ask in the request forums, there are a few on this board offering 100% network uptime. Good luck!

Jacco

[rimuhosting]

I don't want to be a party pooper, but you won't get 100% uptime.

Airlines and banks spend millions trying to reach 5 nines: 99.999%

100% uptime means your server can't be down for a fraction of a second over a year (or decade). How would you even meaure that?

Hardware fails, even for the best of us, so if you have a single server that'll never be the case.

Networks fail. And even if the data center has multiple redundant connections, that is probably to their switch. What about from their switch to your server? Do they have multiple connections to your server? Are those cables going to your server in the same bundle of cables, or are they taking different routes across the data center floor to your server?

Software fails. OSs crash (even Open Source ones). OSs get hammered by high load forcing them to fail accepting connections.

You can get failover software. That will redirect connections from a broken server to a functioning one. Usually, you'll need a very good sys admin to set this up for you. It can be a tricky task. Especially if you have files and databases that you need to replicate across multiple servers.

A host may offer 100% uptime. Just don't expect it to be met month after month, year after year. They may offer it in good faith, but expect a refund under their SLA on a regular basis.

Party pooper mode turned off.

Most reputable hosts will offer a 95% uptime. And expect 99.5, or 99.9% from hosts with a lot of confidence in their service.

Cheers, Peter

[webworkz]

I'd have to agree with Rimuhosting on this one.

There's always the spontaneous combustion element.


We have tried to implement ghosted IP solutions before; and to put it simply: It's just too expensive to do on shared hosting accounts. This basically would require an additional machine for every shared hosting server we have.

And this still doesn't take care of network outage, a-bombs, etc.

Realisticly; no company can guarantee 100% up-time.

[Razer]

Most good dcs have at least a 99.9% up time sla. Neutelligent offers 99.999% uptime or something like that. Can't remember how many 9s.

[Blikje]

Of course something can always happen, and of course there is always maintaince which causes the network to go down (although not covered by the SLA, meaning you get nothing). And I am sure there are DC's who put unexpected network outages as maintaince (a very urgent one or something like that ), so they don't have to pay. But at least a DC can try, and by having an 100% or 99.999% uptime SLA it at least means they are very serious about having the network up!