I decided to take the plunge and get a merchant account with charge.com. I filled out the application and sent it in on June 18th.
I called them yesterday and the representative said the app had been received and forwarded to processing on the 20th. She showed that the application had been approved, and she provided me with my new merchant account number.
She said that I should be receiving an e-mail providing all the details of my new merchant account, how to access the virtual terminal and use secure pages and account features. She said I should get it yesterday.
Well it never came yesterday. I sent them an e-mail last night and asked them if there was a problem, and if they could please send the info that the rep assured was coming.
I heard nothing today. No response to my e-mail, nor any e-mails about the application/next step. I tried calling but they have bankers hours (doh!) 9-5 eastern. bah.
Any current charge.com merchants...
~ how long did it take for you to get your welcome e-mail?
~ Also, does it appear that it's a "blanket" e-mail with links for your account, and if so, could you please forward the e-mail to me MINUS YOUR ACCOUNT INFO
please substitute ACCOUNTNUMBERHERE for the merchant account #, then maybe I can try substituting my # in there and see if my dirs are set up and/or if I can gain access to my stuff!
I desperately need to do my billing and the lady said I should have heard from them already, so ??? any help much appreciated.
My e-mail is: email@example.com