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  1. #1
    Join Date
    Feb 2014
    Posts
    178

    service provider with IRC chat as support

    I am looking for service provider which provider IRC chat room for client to discuss/help each others.

    As what i found is ramenode, buyvm, bluevm had this kind of IRC chat room service.

    Any other service provider had?

  2. #2
    Join Date
    Mar 2012
    Posts
    1,421
    uhm no those chat rooms are community based. They are not meant to be used for support. My suggestion would be to get a provider with an actual Live Chat service that contact you with a direct support agent, if that is what you need. As an example HostDime has 24/7 real live chat personnel.

    Being an actual LiveChat service provided by the company gives you some kind of privacy to discuss a matter with that person. In case of needing to share any kind of sensitive info or doing questions. In comparison with an IRC public chat room where a troll can join from anywhere and just interfere the conv or use any kind of info shared to harm you.
    --

  3. #3
    Join Date
    Feb 2014
    Posts
    178
    I am agree when come to live chat or direct support is much efficient.

    Those host I stated above is usually unmanage and they will not provide much support.

    I personally feel that when I need option, community such as forum/ IRC chat room provide me more variety of option and not bias too.

  4. #4
    Join Date
    Mar 2012
    Posts
    1,421
    if community support is your priority then you should go DigitalOcean's path. Plenty of IRC and Forum. It doesn't get more community than that.
    --

  5. #5
    Join Date
    Jul 2013
    Location
    US; UK/EU; Asia/Australia
    Posts
    895
    I think the better approach would be to pick a provider with quality service and then go to popular chat rooms / forums where you can exchange ideas, get advised or get help.
    Looking for a provider with a chat room "support" will likely get you into trouble...

  6. #6
    I agree that you should look for a quality service provider 1st, that has a solid support system that you can directly access through site, live chat, or even tickets/emails. As long as they got good support and quality services. Because you'll almost always be able to find a community channel on IRC for wherever in 1 way or another. But to be honest a purely IRC chatroom for their support seems kinda cheesy and not professional to me. Now if they have an IRC network/chan that is in addition to quality services and site support, then rock on.

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