Page 3 of 3 FirstFirst 123
Results 51 to 65 of 65
  1. #51
    Join Date
    Aug 2010
    Posts
    1,976
    Quote Originally Posted by funkywizard View Post
    It's entirely reasonable for a company to require you pay your invoices on time. There are real costs to the host when you do not do so. At redstations price point, it doesn't make sense to a absorb the costs for providing services past the due date, which customers might not pay for. This is certainly not the only possible business model, we give some grace period but don't advertise it because we don't want people to abuse it. But doing so does cost something and so those costs must be passed along. I'm sure there are plenty of more expensive UK hosts that have a grace period, but much higher prices. There ain't no such thing as a free lunch.

    Seriously a company like i that...i had tell them give me 2 months and i am out..and i will plan my exit...when everyone does that to them..gud luck to them to keep acting that way.
    Superb Houston/Los Angeles Colocation: LAYERHOST.COM https://www.layerhost.com/colocation
    *not affiliated, just recommendation*

  2. #52
    Quote Originally Posted by nokia3310 View Post
    Seriously a company like i that...i had tell them give me 2 months and i am out..and i will plan my exit...when everyone does that to them..gud luck to them to keep acting that way.
    That's fine if you put your money where your mouth is. Specs per dollar, redstation is the cheapest UK hosting I can find. The 85% of people who pay on time will never know the difference and will just see the cost savings from not subsidizing the other 15%. I'm not saying this is the only business model, or even the best business model, but really you get what you pay for. Most people in my experience would rather save money than get intangibles they may never need or use. Some of those people come back and complain that they don't get customer friendly policies from their supercheap host, but it never occurs to them that there might be a difference between a cheaper host and a more expensive host on some of these "soft" specs or policies. So if you go with the cheapest option you really have no right to complain. How do you think they get the price so low? Magic?
    IOFLOOD.com -- We Love Servers
    Phoenix, AZ Dedicated Servers in under an hour
    ★ Ryzen 9: 7950x3D ★ Dual E5-2680v4 Xeon ★
    Contact Us: sales@ioflood.com

  3. #53
    your complaint is ..
    You haven't paid on time so you haven't received service?

    As long as redstation are as strict with customer requests as they are with their own policies that sounds perfectly reasonable

    Unless anything else happened how is this a fault on their part ?

  4. #54
    Join Date
    Apr 2011
    Location
    Cybertron
    Posts
    10,484
    This thread is too long (of course while adding another post).

    The title should be changed to

    HIRE A SERVICE, PAY FOR IT WHEN DUE

    I've seen such other threads where either the customer is asking for advice on how not to pay a host, or people complaining that the host cut them off for non-payment. Really?!?!?! Common and sense are that far apart.

    1. Go to your local Super WalMart
    2. Get a cart
    3. Shop for about an hour
    4. Go to the cash
    5. Walk out with paying
    6. Let us know how it goes

    But since some will argue that those are items....

    a. Call an electrician and a plumber to come work on your house
    b. When they're done and ask for payment...tell them to hold on
    c. Quickly go outside in your car, drive away quickly
    d. Drive to the mechanic. Get a tune-up and few other things done
    e. When the mechanic asks for payment, run outside


    Now....do you go home or stay at the mechanic. You decide!!!

  5. #55
    You can't go to a store and take items without paying, but normally a utility provider like your power or water company will give a grace period and send a notice before the service will be suspended.

    It seems the everyone in the thread agrees that you shouldn't assume there is a grace period with your hosting provider without checking/asking.
    cloud | hosting | email | network
    got.net order
    ──────────────

  6. #56
    Join Date
    Apr 2011
    Location
    Cybertron
    Posts
    10,484
    Quote Originally Posted by dacentec View Post
    You can't go to a store and take items without paying, but normally a utility provider like your power or water company will give a grace period and send a notice before the service will be suspended.

    It seems the everyone in the thread agrees that you shouldn't assume there is a grace period with your hosting provider without checking/asking.

    True, but somewhere in the invoice it must have stated this, and....

    Quote Originally Posted by HD Seed View Post
    I did see the invoice due on 8th May, last night but I couldn't make the payment then, so I decided to pay it on the evening of 8th of May, Nope, They immediately suspended the server, I have got several customers complaints that they were unable to reach their VPS on that same server, after investigating the server was down and the service was canceled ! I had to contact them today 9:00 AM GMT (when it was suspended) and that is very inconvenient timing for me unfortunately !


    Quote Originally Posted by HD Seed View Post
    I can't pay them 7 days in advance and after just 21 days of service, most of my customers make payment up to 30 days, and not many customers pay 7 days before their due date !, besides that you will have to wait at least 5 Working Days for paypal or other payment portals to receive your funds into your bank/visa ! yet redstation expects all of their customers to pay 7 days in advance, if they do accept paypal payments then it would be easy to pay them since my paypal account always has funds, but I have to withdraw the funds to my bank account to pay redstation ! and I must wait whether I like it or not for the arrival of those funds !

    See how that works. The rules are one way for one customer and host, but different for another customer and host.

    The same 30 days your customers have, are the same 30 day you have. It might seem different, but it is the same. If you know there's so many processes just to get a payment to them, arrange to have that amount of $$$$ put aside ahead of time. Then stick with that cycle to stay ahead. It's not the hosts job to baby sit finances. They probably had issues with this before and decided the best way to stop it is to put fire under the customers. Seems to be working


    ***Plus it's also an insult to the host if they know you're making money from the service they provide to you, but they have to jump through hoops to get you to pay them****
    Last edited by WPCYCLE; 05-13-2014 at 12:32 PM.

  7. #57
    Join Date
    Oct 2000
    Location
    Lake Geneva, WI.
    Posts
    1,370
    Quote Originally Posted by dacentec View Post
    You can't go to a store and take items without paying, but normally a utility provider like your power or water company will give a grace period and send a notice before the service will be suspended.

    It seems the everyone in the thread agrees that you shouldn't assume there is a grace period with your hosting provider without checking/asking.
    The grace period is the time it takes you to get your invoice and the time it takes you to pay it. I get it, its often times customary. But, and its a big but, you have to realize that grace is a common courtesy that works both ways. It's often times customary to pay your bill within that period of time as well.

    Most providers bill IN ADVANCE of that grace to make sure they are not getting "shafted" and they are also providing their customers with adequate time to pay. Thing is, in today's technologically advanced payment world there is really little if any excuse to be late when most payments can be done electronically.

    We've always employed a policy of billing 7 days advance of the due date and the due date is 7 days after the "expiration" date. The "expiration" date IS the due date. So in essence you are getting a weeks grace. We've done it this way for almost two decades now and its worked out well. The REASON we do it this way is because we do NOT know what is on our customers mind and do NOT know what their intentions are if they do NOT tell us. People will CANCEL services without telling us. We do not know you've cancelled unless you tell us. So if we don't see payment within 7 days of the expiration, we shut things down.

    I would keep that in mind when you ask yourself why someone would be so unscrupulous as to shut your server/s down for a late payment. For all we know you've left us and moved on to another company, or died, or went out of business... We just do not know.

    That said, COMMUNICATE! I cannot tell you how many customers over they years we've had TELL US, they were having money problems and asked us if we could wait; that they'd be late! You talk to us, let us know, you'd be surprised how well you'd be received.

    You say NOTHING? What on earth do you expect? We're not mind readers. I guarantee you, if we don't pay our providers, we get shut off too! I do not understand why this is such a difficult concept for people.
    Jeremy Kinsey (jer@mia.net) - 262-248-6759
    Dedicated Servers - Web Hosting - Colocation HostDrive.Com
    Since 1997

  8. #58
    Join Date
    Apr 2011
    Location
    Cybertron
    Posts
    10,484
    Quote Originally Posted by rasputin View Post
    That said, COMMUNICATE! I cannot tell you how many customers over they years we've had TELL US, they were having money problems and asked us if we could wait; that they'd be late! You talk to us, let us know, you'd be surprised how well you'd be received.

    You say NOTHING? What on earth do you expect? We're not mind readers. I guarantee you, if we don't pay our providers, we get shut off too! I do not understand why this is such a difficult concept for people.
    .....

  9. #59
    Join Date
    Nov 2007
    Location
    Dallas, TX
    Posts
    9,064
    Quote Originally Posted by aeris View Post
    This is good advice to everyone.

    You said yourself that you received seven (7!) warnings beforehand, so it's hard to blame your provider for suspending your service when your payment is overdue.
    I'm mostly with the provider on this one. The client apparently received seven warnings beforehand.

    I'll confess that I have had service suspended for being past due (in my past side ventures). In those cases I had usually only received one past due pre-suspension notice, and I felt horribly embarrassed afterward and paid to re-activate service. :p Once that happened, I learned to start paying attention to those past due emails.

    -mike
    Mike G. - Limestone Networks - Account Specialist
    Cloud - Dedicated - Colocation - Premium Network - Passionate Support
    DDoS Protection Available - Reseller Program @LimestoneInc - 877.586.0555

  10. #60
    Quote Originally Posted by rasputin View Post
    We've always employed a policy of billing 7 days advance of the due date and the due date is 7 days after the "expiration" date.
    You wouldn't like me as a customer, I'd cancel any automatic billing abilities . I'm not getting bank charges because you want your money early .

    I always, always, pay bills before the due date (Sometimes even just one day before) and have never missed a bill. But it's in my time, not yours. As technically, it's not due until that date hits.

    My bill is not due 7 days before expiry date, it's due on expiry date.

    But that's me personally.

  11. #61
    Join Date
    Jan 2003
    Location
    South Africa
    Posts
    2,158
    Quote Originally Posted by JakeMS View Post
    You wouldn't like me as a customer, I'd cancel any automatic billing abilities . I'm not getting bank charges because you want your money early .

    I always, always, pay bills before the due date (Sometimes even just one day before) and have never missed a bill. But it's in my time, not yours. As technically, it's not due until that date hits.

    My bill is not due 7 days before expiry date, it's due on expiry date.

    But that's me personally.
    That's not how automatic billing works. It doesn't charge you 7 days before. It creates the invoice 7 days before and bills you on the due date.

    You're not getting one up on a web host by cancelling it. None of them care if you cancel the subscription. They care if they're paid on the date it's due.
    █ █ █

  12. #62
    Quote Originally Posted by rits View Post
    That's not how automatic billing works. It doesn't charge you 7 days before. It creates the invoice 7 days before and bills you on the due date.

    You're not getting one up on a web host by cancelling it. None of them care if you cancel the subscription. They care if they're paid on the date it's due.
    It's not about "getting one up" on anybody, or someone caring.

    It's a personal preference, way I see it, if a bill is paid, a bill is paid, it doesn't matter if it was paid 7 days prior, or on it's due date, it's paid.

    Sending me notifications it's getting close to due date, I have no problem with. (People forget).

    It's trying to actually take the money prior to due date I dislike.

    Which is why I always pay manually, regardless of the service, I always disallow D/D's or otherwise on my accounts.

    I will always pay a bill however, and never forget (I got my own personal notifications too)

    If I can pay early, I usually do, if not, then I don't, but it'll get paid either way.

    Heck, I even sometimes do a renewal of a service, then a couple of days later renew it again to bump it's active time if I can.

    But again, personal preference, usually most companies do not mind, as at they end of they day, they get paid.

  13. #63
    Join Date
    Oct 2000
    Location
    Lake Geneva, WI.
    Posts
    1,370
    Quote Originally Posted by JakeMS View Post
    You wouldn't like me as a customer, I'd cancel any automatic billing abilities . I'm not getting bank charges because you want your money early .
    It's an "OPTION" that YOU CHOOSE!


    I always, always, pay bills before the due date (Sometimes even just one day before) and have never missed a bill. But it's in my time, not yours. As technically, it's not due until that date hits.

    My bill is not due 7 days before expiry date, it's due on expiry date.

    But that's me personally.
    I am not sure you read my post.

    It's due 7 days AFTER the expiry date... "see also" - GRACE
    Jeremy Kinsey (jer@mia.net) - 262-248-6759
    Dedicated Servers - Web Hosting - Colocation HostDrive.Com
    Since 1997

  14. #64
    Quote Originally Posted by rasputin View Post
    It's an "OPTION" that YOU CHOOSE!



    I am not sure you read my post.

    It's due 7 days AFTER the expiry date... "see also" - GRACE
    Hi,

    Just re-read your previous post, I will admit I did skim your post quickly, and looked like you were saying bill in 7 days advance with trying to take the money.

    Having re-read your previous post as it appears I did in fact get what you was saying wrong.

    As such, I apologise for my previous statements and retract my statement regarding your policies.

  15. #65
    Join Date
    Oct 2000
    Location
    Lake Geneva, WI.
    Posts
    1,370
    Quote Originally Posted by JakeMS View Post
    Hi,

    Just re-read your previous post, I will admit I did skim your post quickly, and looked like you were saying bill in 7 days advance with trying to take the money.

    Having re-read your previous post as it appears I did in fact get what you was saying wrong.

    As such, I apologise for my previous statements and retract my statement regarding your policies.
    No biggie. We wanted to make sure that people received a bill, had time to get it and then time to pay it even slightly after the due date. Its worked for 17 years.

    Thanks.
    Jeremy Kinsey (jer@mia.net) - 262-248-6759
    Dedicated Servers - Web Hosting - Colocation HostDrive.Com
    Since 1997

Page 3 of 3 FirstFirst 123

Similar Threads

  1. Redstation suspended my server just after 8 days of service !
    By HyperVMart in forum Dedicated Server
    Replies: 21
    Last Post: 03-23-2013, 09:09 AM
  2. Replies: 31
    Last Post: 12-20-2011, 09:51 AM
  3. Replies: 11
    Last Post: 07-08-2010, 11:45 AM
  4. Replies: 16
    Last Post: 06-22-2010, 10:26 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •