With multiple replies both from Robert and I to multiple email addresses and WebHostTalk PM system - I think it is you who does not want to address the extreme system CPU usage.
Please view: http://www.createworld.net/itvfan.pdf
It has been like this day-in day-out, it was not a one-off and the system does not lie. We are not running a low system P3 or Celeron... this is a dual xeon 2.4 GHz. at almost 200% CPU usage in total from the running script this is not tolerated.
Further too this pornography was found on this account, 'naked news' files or links to files will not be tolerated - createspace does not want any association with adult material.
Please review these emails openly from Robert and myself addressing the CPU situation.
(This was sent the second we suspended the account)
Reseller account - uniqon
One of your customers has been abusing the server with a massive 98.2% system resources from run away scripts.
Please notify this user:
itvfan (itvfan.com) [uniqon_highband]
Please see this uploaded screen shot of the server CPU load:
I would ask that you notify the user and terminate the account.
Please let me know the outcome.
(With a follow-up)
Sent: Wednesday, April 23, 2003 7:55 AM
To: Bob Carroll
Subject: RE: Account Suspended? What is going on?
Good morning Mr. Carroll.
This website was in fact suspended due to using >90% of system resources.
This has been caused by some scripts run on the website.
Please visit http://www.createworld.net/itvfan.pdf
Please contact Dan about the suspension to see about getting the account resolved.
(After your complaint)
With all do respect Mr. Carroll, I replied to your email and suggested that
you contact email@example.com
to have the problem looked into/resolved, as
I am only the systems administrator. Dan then replied to you with the
We suspended the account due to extremely high CPU levels from itvfan. We
followed up by notifying you immediately with a follow-up to this by Robert.
If we can have a good explanation for the extreme levels of CPU usage and a
note stating this will not occur again we can take the account out of
suspension. However if the high CPU levels do continue we will have to
suspend the account again followed up by termination.
As I am sure you can understand 98.2% + 96.6% CPU levels are extraordinary
and will not be tolerated. CPU usage at this volume will cause the server
to function slow and incorrectly.
Once again, I urge you to contact Dan to have this situation taken care of.
I have forwarded him an email informing him that he should be contacting you
I have included my initial email for reference purposes.
I cannot stress how many times we have emailed you and replied to your emails to us - with prompt reply times.
All I have asked for is an explanation - one we have never received. Our email replies have been overlooked and not once replied too.
We cannot allow users to abuse the server in this manner as well as disregard our terms-of-service for what is and isn't allowed.
Regrettably it has come down to this Mr. Carroll, we do not want to loose you - however if you do decide to leave I would advice your new host to be running something a lot more power than a dual Xeon 2.4GHz to cope with your extreme levels of CPU usage.
Best of luck and take care,