Web Hosting Talk : Web Hosting Main Forums : Running a Web Hosting Business : Mysteriously vanishing files?

[tazd9t9]

Hi Guys,

I use a reseller account where my accounts get put on one of 4 or 5 servers.
I have one customer who claimed their site files vanished, she reuploaded and a few weeks later they went again!
I moved her to another server and changed her username and password incase someone had gotten hold of the details. Everything has been ok for a couple of weeks but now the files have gone again.
Admittedly they said that it could have been her who deleted some files this time, but its not just files, the complete directory structure has vanished.
No one else has had this problem on any of the servers, she uses frontpages ftp rogram

Any ideas?

[mpalamar]

If it's not client error (most likely), I would suspect she is using a script with an exploit.

[UH-Matt]

This would worry me.

Ask the server admin to do a locate on one of the filenames and see where its got to!

[timesnme]

Originally posted by mpalamar
If it's not client error (most likely), I would suspect she is using a script with an exploit.

hehe, either way, she's to blame.

BUT! It's probably a good idea to give your servers a second peek ... jic.

Gotta love it!

ciao
.times enemy

[VapoRub]

You sure she dont do it on purpose? Look into their bash history

[tazd9t9]

well its a donhost reseller account, i know their rep but i also know they havent deleted it, they seem as confused as everyone else.

[OctaneDesign]

might time for a new host....