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  #1  
Old 03-20-2014, 12:35 AM
Onra Host Onra Host is online now
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BurstNet [now DigiPlus] Relocation


Just got this email:

Over the years the cost for electric has consistently gone up, as well as many other expenses surrounding the COLO business. We, up until now, have been absorbing the cost spikes. Also, BurstNET is one of the only providers that does not require a 36 month contract and does not charge the average $399.00 set up fees.

Effective with your next billing cycle, New BurstNET COLO pricing, which includes monthly power, will be as follows:

Full Rack $899/month
Half Rack $499/month
Quarter Rack $299/month
Single Server $99/month
Due to our prior and estimated growth, we are heavily investing in the business. Your COLO racks/Servers have been selected to be relocated. We are upgrading our COLO facility to the following:

Our Tier 3 Data Center in North Carolina
More Redundant Network with 3X the carriers currently provided
Double the bandwidth capacity
Type II audited facility
These changes will go into effect on your next billing cycle and your servers will be moved on Sunday March 30th 2014. You will receive another update with service downtime to accommodate the move. Assume your servers will be offline from 9PM ET Sunday March 30th until Monday March 31st 9AM ET.

If you have any questions, please contact Keith Vannan directly at 570-955-1993 x1538 or via email at keith.vannan@burst.net. Thank you.

-------------------

Does anybody else besides me think this is absurd? 10 days notice that they will be moving RACKS of servers over 600 miles to a datacenter they gave no information about, past or present?


Last edited by Postbox; 03-28-2014 at 10:08 PM.

Thread Summary
Thread Summary BurstNET first announced a move of their colo customers. Later in this thread it became apparent that more than just colo customers were affected.

The thread title has been updated and the thread moved as this affects more than colo customers.

Due to the volume of interest (and posts) in this thread let's try to keep it in the same vein as an "outages" thread please, where just customers and BurstNET representatives participate. That way those affected (rather than just interested) can participate and get updates.

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  #2  
Old 03-20-2014, 12:46 AM
lunanode lunanode is offline
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Join Date: Nov 2013
Posts: 21
I hope this is a joke. because if its not ( plus their dallas incident ) i am finding another provider.

  #3  
Old 03-20-2014, 12:53 AM
RRWH RRWH is online now
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Join Date: Mar 2005
Location: Ten1/0/2
Posts: 2,306
Time to make sure you have a good backup of everything before the move it!

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  #4  
Old 03-20-2014, 12:54 AM
lunanode lunanode is offline
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Join Date: Nov 2013
Posts: 21
Not even going to allow them to move my equipment, going to fly there and grab em myself if said email is true.

  #5  
Old 03-20-2014, 12:54 AM
Encrypted Encrypted is offline
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Join Date: Feb 2008
Location: Philadelphia, PA
Posts: 1,072
BurstNet Colocation Notice

Did anyone else just receive this? Trying to determine if it's legitimate or not. There's no way in hell I'm moving my servers to North Carolina and paying twice as much.


Quote:
Dear Christopher Hacken (Beyond Metrics LLC),

Over the years the cost for electric has consistently gone up, as well as many other expenses surrounding the COLO business. We, up until now, have been absorbing the cost spikes. Also, BurstNET is one of the only providers that does not require a 36 month contract and does not charge the average $399.00 set up fees.

Effective with your next billing cycle, New BurstNET COLO pricing, which includes monthly power, will be as follows:

Full Rack $899/month
Half Rack $499/month
Quarter Rack $299/month
Single Server $99/month
Due to our prior and estimated growth, we are heavily investing in the business. Your COLO racks/Servers have been selected to be relocated. We are upgrading our COLO facility to the following:

Our Tier 3 Data Center in North Carolina
More Redundant Network with 3X the carriers currently provided
Double the bandwidth capacity
Type II audited facility
These changes will go into effect on your next billing cycle and your servers will be moved on Sunday March 30th 2014. You will receive another update with service downtime to accommodate the move. Assume your servers will be offline from 9PM ET Sunday March 30th until Monday March 31st 9AM ET.

If you have any questions, please contact Keith Vannan directly at 570-955-1993 x1538 or via email at keith.vannan@burst.net. Thank you.

  #6  
Old 03-20-2014, 12:59 AM
MacSto MacSto is offline
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Join Date: May 2012
Posts: 13
I'm at a complete loss for words....

Okay, maybe not. I racked the first server in their Dunmore location with the assistance of Benji (Shawn's brother). He gave me a full tour of the facility and it was very nice. There was a lot of time and money put into this place. He expressed their plans to become a large colocation provider for the health industry with their location and SAS certifications they were working on.

The first week or two was a bit spotty. There was port speed issues and the server went down for some time due to some routing issues when they were sending traffic through Scranton to the new Dunmore facility. These issues were eventually resolved and the network was relatively solid.

Eventually we had decided we wanted to run an outgoing mailserver on our colocated unit. It turned out that just about every IP address in their allocation was blocked by Yahoo Mail with no chances of getting it delisted. I worked with Guy H. for a while to try and resolve it, during which time he supplied me with multiple different IP blocks, all of which were completely blacklisted by Yahoo. This ended up going nowhere and we had to move our mailserver elsewhere.

After these issues, we started using the server just for file backups and some ping monitoring purposes. We found that the network was so lossy that it was unsuitable for our monitoring needs. For the last 6+ months the server has been simply storing backups, which it has done a fine job with.

We've paid our $69.95/month for about a year now, always on time. I have been following all of the position changes in the management over there and I knew that things were likely going rough. They had just invested a ton of money into this new facility, and they have been offering heavily discounted colocation prices these last few months. Now all of the sudden they decide to not only raise the prices because of an increase in monthly power costs (*cough*bullsh--*cough*), but also relocate a "majority" (read: all) of their equipment over 600 miles away? If this doesn't SCREAM trouble, I don't know what does.

And for those of you that had followed the whole BurstNET/VolumeDrive scandal, I have been to the new VolumeDrive facility and racked servers there. The network and support that I experienced exceeded BurstNET by miles. BurstNET was so quick to openly bash VolumeDrive for their actions, then turn around and pull stuff that's arguably just as bad.

I will not be having my colocated hardware moved over 600 miles away from me. I will also not be paying an increase because of "monthly power increases". Sorry BurstNet, but you just took a huge step backwards. This marks the beginning of the end.


Last edited by MacSto; 03-20-2014 at 01:02 AM.
  #7  
Old 03-20-2014, 01:00 AM
Onra Host Onra Host is online now
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Posts: 251
Not a joke at all. I mean they didn't even give me any details of this "new datacenter", besides some BS info. They didn't even list the damn network providers. Im flying up to New York this week, so I guess ill be stoping by their offices.

  #8  
Old 03-20-2014, 01:02 AM
Encrypted Encrypted is offline
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Join Date: Feb 2008
Location: Philadelphia, PA
Posts: 1,072
Quote:
Originally Posted by lunanode View Post
Not even going to allow them to move my equipment, going to fly there and grab em myself if said email is true.
That makes two of us. Except in my case, I'll be driving there.

  #9  
Old 03-20-2014, 01:03 AM
Onra Host Onra Host is online now
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Posts: 251
Quote:
Originally Posted by MacSto View Post
I'm at a complete loss for words....
Eventually we had decided we wanted to run an outgoing mailserver on our colocated unit. It turned out that just about every IP address in their allocation was blocked by Yahoo Mail with no chances of getting it delisted. I worked with Guy H. for a while to try and resolve it, during which time he supplied me with multiple different IP blocks, all of which were completely blacklisted by Yahoo. This ended up going nowhere and we had to move our mailserver elsewhere.


We've paid our $69.95/month for about a year now, always on time. I have been following all of the position changes in the management over there and I knew that things were likely going rough. They had just invested a ton of money into this new facility, and they have been offering heavily discounted colocation prices these last few months. Now all of the sudden they decide to not only raise the prices because of an increase in monthly power costs (*cough*bullsh--*cough*), but also relocate a "majority" (read: all) of their equipment over 600 miles away? If this doesn't SCREAM trouble, I don't know what does.
My email to Keith detailed that exact information on the whole discounted racks they were GIVING out at only $400/month. I mean thats pretty much just giving away racks at that price, and now I have to pay more to cover there bad marketing ideas?????

Oh and as for the Yahoo IP thing, I had the SAME exact problem. Lucky I found an IP block there that was good with no blacklist....If you were staying with them, I would be happy to give you the IP block in a PM. It took me months to find it, but now I make sure they give me one every time.

  #10  
Old 03-20-2014, 01:05 AM
Chris_H Chris_H is offline
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Join Date: Mar 2011
Posts: 83
This is very alarming, and I am not even a customer of Burst. I am very surprised they would make this big of a change with no prior warning, and with such a small window of notice. It does look legit, but I hope for their customers it isn't.

  #11  
Old 03-20-2014, 01:06 AM
Encrypted Encrypted is offline
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Location: Philadelphia, PA
Posts: 1,072
And of course I just paid my bill for this upcoming month about a week ago too. Looks like I might be moving back down to Quonix in Philly.

  #12  
Old 03-20-2014, 01:07 AM
Dougy Dougy is offline
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Join Date: May 2006
Location: NJ, USA
Posts: 6,274
I guess they are realizing being one of the cheapest on the (really crappy hosting) market sucks.

  #13  
Old 03-20-2014, 01:07 AM
MacSto MacSto is offline
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Join Date: May 2012
Posts: 13
Quote:
Originally Posted by Onra Host View Post
My email to Keith detailed that exact information on the whole discounted racks they were GIVING out at only $400/month. I mean thats pretty much just giving away racks at that price, and now I have to pay more to cover there bad marketing ideas?????

Oh and as for the Yahoo IP thing, I had the SAME exact problem. Lucky I found an IP block there that was good with no blacklist....If you were staying with them, I would be happy to give you the IP block in a PM. It took me months to find it, but now I make sure they give me one every time.
I seriously appreciate the offer, but there will be no need. At this point I'm done with BurstNET, as I'm confident many others are. I will not run something as critical as a mailserver on their network when it could move hundreds of miles within days notice. Not even as a secondary backup.

  #14  
Old 03-20-2014, 01:12 AM
Onra Host Onra Host is online now
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Posts: 251
Quote:
Originally Posted by MacSto View Post
I seriously appreciate the offer, but there will be no need. At this point I'm done with BurstNET, as I'm confident many others are. I will not run something as critical as a mailserver on their network when it could move hundreds of miles within days notice. Not even as a secondary backup.
Notice how I said If you were haha.

But I totally agree with you. I will be moving most of my servers from there. Theres a few servers I have way to many IP's on with different clients, and have to come up with a way to move the clients off...if there is a way without to much hassle. Anybody have any ideas? lol

  #15  
Old 03-20-2014, 01:13 AM
Onra Host Onra Host is online now
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Posted this in the main web hosting section already. But yea it looks real. Already emailed them.....not to happy about this at all.

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