I recently started getting new hosting clients daily (yay!). However with that comes support and boy can that kill your day. I'm primarily a developer and create websites and with the increase in support calls, chat & tickets I was not getting my sites done thus this support was killing my revenue stream.
I looked all over the web and finally read some reviews here about outsourcing my web hosting support. I decided on bobcares.com though it is somewhat expensive it more than justifies itself if you have enough projects in the pipeline. They are handling my phone, chat & tickets and I am very happy with them. There was a little learning curve and that was expected. But being able to sleep all night without worrying about a client needing support is glorious! I can also focus on development and crank jobs out fast and not have to stop what I was doing to answer a client.
So if you need to outsource your hosting support definitely check out bobcares.com
I've been with about a month now and it just keeps getting better.