Results 1 to 29 of 29
  1. #1
    Join Date
    Sep 2010
    Location
    Ohio - Guatemala
    Posts
    192

    FDC woes and Denver outage

    Is anyone else having problem with FDC right now? We have a server in Denver and it's completely offline for about 5 hours now. When I brought this up to them this is the canned response I got:

    Due to issues with our cooling systems caused by inclement weather in the denver area, we have been forced to temporarily shutdown a portion of our datacenter until the issue can be resolved. Your server will be brought back online as soon temperatures return to normal within the datacenter. We apologize for the inconvenience.
    This has been an ongoing issue throughout the day due to extreme outside temperatures. We do not currently have an ETA for when this will be resolved.
    What the heck!? They don't have good enough equipment, so I have to just stay offline till it cools down instead of them buying better cooling equipment?

    That being said according to weather.com it's like 18F out, why is it so hot for them?

  2. #2
    Join Date
    Nov 2001
    Location
    London
    Posts
    4,857
    I've heard everything now.

  3. #3
    Join Date
    Feb 2005
    Location
    Toronto, Canada
    Posts
    5,158
    This is one of the reasons why you should purchase your services from a reputable data center, not saying FDC isn't they have been around for many many years. Cheaper is not always the answer and this is why many people will learn the hard way.

  4. #4
    Join Date
    Oct 2009
    Posts
    856
    Keep in mind that this is the data center made famous for the cardboard computer case and floor fan cooling solution. They have zero uptime guarantees, and you get what you pay for. Reliability-wise, a single-homed server hosted in your basement is probably better than what you get with FDC's "bargain" line. (Not that the "enterprise" line is actually good, but at least you get real server hardware hosted in an actual data center.)

  5. #5
    Join Date
    Jul 2011
    Location
    SriLanka
    Posts
    2,073
    Whats your processor model and how much you pay monthly ?
    LankaPartnerHost.Com
    Openvz SolusVm VPS DDOS Protected Canada & Romania
    Dedicated Servers And Satellite Dish Colocation with 1Gbps For IPTV
    Canada Anti DDOS Webhosting, Reseller Hosting, WHMsonic, WHMsonic Resellers

  6. #6
    Join Date
    Aug 2007
    Location
    Belgium
    Posts
    4,183
    That's not too good that they have to shutdown a part of their DC to keep on running.
    I hope the weather issues get resolved soon.
    www.InstantDedicated.com - Online in no time
    Dedicated Servers in [EU] Netherlands with DAILY support, also on weekends
    DDOS Protected network - 100% Money Back if it doesn't work for you
    Streaming / IPTV allowed | Up to 10 Gbit ports | 100% Network Uptime

  7. #7
    Join Date
    Oct 2013
    Location
    Australia
    Posts
    202
    Just wondering isn't Denver in the US ? And its Winter there so they have problem with cooling ?
    Something new for me as I had seen some of my FB friend's posts complaining of extreme cold conditions.
    www.HostingSecList.com - Security notices for the hosting community.

  8. #8
    This is just INSANE. They shut off our servers and don't even tell us. And they won't offer any account credit for this because they don't do that. This is the second time this has happened recently.

    FDC will be loosing a customer.
    Uploadingit.com - Fast Reliable File Hosting

  9. #9
    Join Date
    Feb 2005
    Location
    Toronto, Canada
    Posts
    5,158
    Quote Originally Posted by BenTenn View Post
    Just wondering isn't Denver in the US ? And its Winter there so they have problem with cooling ?
    Something new for me as I had seen some of my FB friend's posts complaining of extreme cold conditions.
    It is and its very cold with lots of snow, maybe that's just a made of story to hide the real issue with the DC.

  10. #10
    Join Date
    Oct 2013
    Location
    Australia
    Posts
    202
    You get what you pay for. Don't be surprise if tomorrow they pull out your network cable because you are using too much of bandwidth. Because the prices they are offering are too low for the server configs they provide.
    www.HostingSecList.com - Security notices for the hosting community.

  11. #11
    Join Date
    Oct 2013
    Location
    Australia
    Posts
    202
    Quote Originally Posted by NetDepot - Terrence View Post
    It is and its very cold with lots of snow, maybe that's just a made of story to hide the real issue with the DC.
    Yeah. Even I feel the same because I just now spoke to someone and he is like the temperature is in minus 30s.
    www.HostingSecList.com - Security notices for the hosting community.

  12. #12
    Join Date
    Dec 2013
    Posts
    47
    I know with some cooling units if it is too cold then the heat exchanger can freeze solid. We have a unit running in our office's server room that froze up when Ohio got hit with that -15F blast a few weeks ago and we had to shut it down so it could warm up and melt off.

    That being said, a DC should have redundant cooling/heating/standby power/internet connectivity.

  13. #13
    Join Date
    Feb 2005
    Location
    Toronto, Canada
    Posts
    5,158
    Quote Originally Posted by RP_Thoughtwire View Post
    I know with some cooling units if it is too cold then the heat exchanger can freeze solid. We have a unit running in our office's server room that froze up when Ohio got hit with that -15F blast a few weeks ago and we had to shut it down so it could warm up and melt off.

    That being said, a DC should have redundant cooling/heating/standby power/internet connectivity.
    Not even that, if you have a DC in a location like Denver its common sense to have equipment that would be able to operate in that environment.

  14. #14
    Join Date
    Dec 2013
    Posts
    47
    Quote Originally Posted by NetDepot - Terrence View Post
    Not even that, if you have a DC in a location like Denver its common sense to have equipment that would be able to operate in that environment.
    You would certainly think so but it looks like that's not quite the case (or there is much more to meet the eye!)

  15. #15
    Join Date
    Oct 2013
    Location
    Australia
    Posts
    202
    Quote Originally Posted by NetDepot - Terrence View Post
    Not even that, if you have a DC in a location like Denver its common sense to have equipment that would be able to operate in that environment.
    We cannot entirely blame FDC for it. May be that's FDC's business model. You never know.
    Save costs on such equipment and offer cheaper servers to the clients.
    Anyways hope they get back online soon.
    www.HostingSecList.com - Security notices for the hosting community.

  16. #16
    One of the servers in Denver already down for 5 hours, i been told by support that its Network issue.

  17. #17
    Join Date
    Jun 2002
    Location
    Arcadia, CA
    Posts
    148
    I got the same response to my support ticket. I've been in Denver a long time and I don't remember this happening before, but what makes me mad is they shut off my server without telling me. You'd think if they're having a major problem, they'd at least notify us.

  18. #18
    Join Date
    Sep 2010
    Location
    Ohio - Guatemala
    Posts
    192
    That's the pissy part, if you are having these problems use your stupid HostBill system and send a massive email to anyone in Denver. It's so simple, I can do it from my WHMCS why can't they!

  19. #19
    Join Date
    Apr 2008
    Posts
    439
    I believe it is because the issue does not affect all customers, it is dedicated servers only (not all), it does not affect colocation customers.

  20. #20
    Join Date
    Jan 2011
    Posts
    290
    It looks like they have real cheap infrastructure.
    Failure is success if we learn from it.

  21. #21
    Join Date
    Jan 2011
    Posts
    290
    Guys next time purchase from reputable companies like netdepot,liquidweb,hivelocity,rackspace,peer1 etc and you will be fine.
    Failure is success if we learn from it.

  22. #22
    Join Date
    Aug 2004
    Location
    SF, CA, USA
    Posts
    155
    I'm a colo customer with FDC in Denver and my servers shut themselves down due to thermal overload.

    The thing that annoys me the most is that this happened only 2 months prior, almost to the day!

    They had a similar outage stating:

    Due to extreme weather conditions in the Denver area, we are are currently
    experiencing equipment failure. We hope to get it resolved asap.
    on December 5th 2013.

    Something tells me they didn't learn their lesson from that outage and we all suffered for it.
    Robert Navarro
    Phiivo.com
    Fun, Personal, Programming!

  23. #23
    Join Date
    Apr 2008
    Posts
    439
    Quote Originally Posted by rnavarro View Post
    Something tells me they didn't learn their lesson from that outage and we all suffered for it.
    Well, at least the time the issue did not affect colocation customers and our servers had adequate cooling during the time. So they took a lesson, but maybe partially.

  24. #24
    Join Date
    Nov 2012
    Location
    WWW
    Posts
    487
    Some servers were down more than 6-7 hours due to weather
    ADELINAhost.com - Since 2012. Web Hosting, VPS and Dedicated Servers in more than 10 locations
    Locations: USA, Netherlands, France, Germany, UK, Canada, Czech, Singapore, Japan, Australia, Russia & Ukraine.
    24/7 Response Tech Support | 30 Day Money Back Guarantee | Linux and Windows

  25. #25
    Join Date
    Aug 2004
    Location
    SF, CA, USA
    Posts
    155
    Quote Originally Posted by Ilya74 View Post
    Well, at least the time the issue did not affect colocation customers and our servers had adequate cooling during the time. So they took a lesson, but maybe partially.
    It definitely affected at least one colo customer, myself, I'm not sure who else is around me in the same rack but presumably that equipment had to deal with the same high temperatures, which isn't good for hardware longevity.
    Robert Navarro
    Phiivo.com
    Fun, Personal, Programming!

  26. #26
    Join Date
    Apr 2008
    Posts
    439
    Quote Originally Posted by rnavarro View Post
    It definitely affected at least one colo customer, myself, I'm not sure who else is around me in the same rack but presumably that equipment had to deal with the same high temperatures, which isn't good for hardware longevity.
    Do you mean the incident or that one in December? They told me the last incident did not affect any full rack colo customers and most of single colo customers were safe too.

  27. #27
    Join Date
    Aug 2004
    Location
    SF, CA, USA
    Posts
    155
    Quote Originally Posted by Ilya74 View Post
    Do you mean the incident or that one in December? They told me the last incident did not affect any full rack colo customers and most of single colo customers were safe too.
    I can't really speak for others, but I got bit by both incidents, December and February.

    I suppose I'm considered a "single colo" customer as I only have 3U of usage, but still seems unacceptable that they should have this happen again.
    Robert Navarro
    Phiivo.com
    Fun, Personal, Programming!

  28. #28
    Join Date
    Apr 2008
    Posts
    439
    Quote Originally Posted by rnavarro View Post
    but still seems unacceptable that they should have this happen again.
    I fully agree with this. Hopefully, they will not let it happen in the future.

  29. #29
    Join Date
    Oct 2012
    Location
    Arlington, VA
    Posts
    332
    Quote Originally Posted by BenTenn View Post
    Just wondering isn't Denver in the US ? And its Winter there so they have problem with cooling ?
    Something new for me as I had seen some of my FB friend's posts complaining of extreme cold conditions.
    Hahaha well I guess that's why they can use box fans to cool it.

    I guess I'm just perplexed by the fact that a data center can't handle "inclement" weather. I mean, data centers are built for the SOLE purpose of weathering a storm.
    #SMH
    InfoRelay Online Systems, Inc.
    Colocation | Cloud | Data Centers | Bandwidth | Managed Services
    New York / Northern Virginia / Chicago / Dallas / Miami / Los Angeles / San Jose
    www.InfoRelay.com/Services/Data-Centers

Similar Threads

  1. FDC Denver Outage
    By Ilya74 in forum Providers and Network Outages and Updates
    Replies: 67
    Last Post: 12-07-2013, 12:07 AM
  2. FDC Denver is down
    By badboyx in forum Providers and Network Outages and Updates
    Replies: 10
    Last Post: 11-01-2012, 10:34 PM
  3. FDC - Denver
    By badboyx in forum Providers and Network Outages and Updates
    Replies: 3
    Last Post: 02-17-2011, 06:04 PM
  4. FDC denver down again
    By badboyx in forum Providers and Network Outages and Updates
    Replies: 0
    Last Post: 09-14-2010, 05:13 AM
  5. {ASK} FDC Chicago v/s FDC Denver ! Which one is better ?
    By fdc-downalways in forum Dedicated Server
    Replies: 8
    Last Post: 06-11-2010, 03:02 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •