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  1. #1
    Join Date
    Feb 2014
    Posts
    14

    SolaDrive Review

    1. VPS Service good
    2. 24/7 support only for small issues.
    3. If you have a serious issue, the staff is not able to resolve it, you will have to wait for the "big boss" John who has all the knowledge. If he is unavaiable, then it can take hours (sometimes days) till the issue get resolved.

  2. #2
    Join Date
    Oct 2013
    Location
    Everywhere
    Posts
    696
    Quote Originally Posted by monitor1 View Post
    1. VPS Service good
    2. 24/7 support only for small issues.
    3. If you have a serious issue, the staff is not able to resolve it, you will have to wait for the "big boss" John who has all the knowledge. If he is unavaiable, then it can take hours (sometimes days) till the issue get resolved.
    How long have you been with them? Also have you verified your domain with the moderation staff?

  3. #3
    Join Date
    Dec 2012
    Posts
    1,853
    Quote Originally Posted by monitor1 View Post
    1. VPS Service good
    2. 24/7 support only for small issues.
    3. If you have a serious issue, the staff is not able to resolve it, you will have to wait for the "big boss" John who has all the knowledge. If he is unavaiable, then it can take hours (sometimes days) till the issue get resolved.
    Sorry that you have issues with our service, there are factors that determine how fast a ticket gets resolved and your issues have already been explained to you and why they are taking so long so we really have little to say on that.

    You are a very abusive customer to our staff with all the cussing, attitude and rudeness and hence why we have asked you to find a new provider. This is actually our first time ever having to do this, and if memory recalls your last provider (Servint?) had to do the same thing. We wish you all the best with your new provider, seriously.
    SolaDrive - Enterprise Managed Solutions
    Specializing in Managed SSD VPS & Dedicated Servers in US & UK
    Rated #1 Provider at Top 20 VPS Providers For Performance
    Visit us at SolaDrive.com

  4. #4
    Join Date
    Feb 2014
    Posts
    14
    Hi, sure. Make the server accessible and we can move. But when it is still down, we can't.

  5. #5
    May need moderator to confirm if the site is down. If it is really down, at least provide the backup to the customer.

  6. #6
    Join Date
    Dec 2012
    Posts
    1,853
    Quote Originally Posted by nz48vy View Post
    May need moderator to confirm if the site is down. If it is really down, at least provide the backup to the customer.
    His issue has long since been resolved, we moved him to an XEN VPS as his own sites were causing the downtime due to him running out of memory and OpenVZ doesn't play nice with this as it kills off processes to keep the VPS stable and online.
    SolaDrive - Enterprise Managed Solutions
    Specializing in Managed SSD VPS & Dedicated Servers in US & UK
    Rated #1 Provider at Top 20 VPS Providers For Performance
    Visit us at SolaDrive.com

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