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  1. #1
    Join Date
    Oct 2004
    Location
    root
    Posts
    870

    Arrow BudgetVM Hiring L2 & L3 Support

    At BudgetVM we continue to see strong growth and we are expanding our support team.

    We are looking for motivated and success driven individuals to join our team. The ideal candidate will have prior experience in the hosting industry, an excellent track record in prior support positions and be able to work in a dynamic fast paced environment.



    L2 Support Job Description

    QUALIFICATIONS:
    Prior Experience handling support escalations for VPS and Dedicated Server Customers
    Exposure to Xen or OpenVz virtualization
    Ability to document processes.
    The ability to communicate recurring issues to management.
    Ability to work with a team
    Outstanding customer service skills


    PRINCIPAL DUTIES AND RESPONSIBILITIES:
    Providing technical support via Help Desk and Telephone
    Monitor and Respond to server health concerns.
    Triage and Manage Hardware Replacement for Servers
    Knowledge of linux operating system



    L3 Support Job Description

    QUALIFICATIONS:
    Experience Administering VMware, Xen or OpenVz servers.
    Prior Experience in providing Level 2-3 Support.
    Ability to document processes.
    The ability to communicate recurring issues to management.
    The ability to work with a team, lead a team
    Outstanding Documentation skills


    PRINCIPAL DUTIES AND RESPONSIBILITIES:
    Manage Performance and Stability of Server Infrastructure.
    Perform OS Template Optimization.
    Monitor and Respond to server health concerns.
    Provide escalation assistance to support team.
    Triage and manage recurring issue resolution




    Location:
    This is a telecommuting position, however you must be located within the US to apply. No oversees applicants will be considered. No outsourcing or staffing firms will be considered.


    Compensation:
    Depending on qualifications and experience.


    If this looks like a fit for you please send your resume and salary requirements to [email protected]. We regret that we cannot accept resumes via IM, PM, or any other method. We request that you only contact us through that email address for any job related requests.

    Please send ALL questions to [email protected].
    Nick Rose | BudgetVM
    BudgetVM Xen VPS with Solus
    Asia and Europe Hosting Specialists
    LA to Asia <150MS | Amsterdam within Europe <60MS

  2. #2
    Hi,
    I have emailed you my resume for employment.

    Regards,
    Dennis
    570-764-5493

  3. #3
    Join Date
    Jul 2009
    Posts
    70
    Has the position been filled? Any update would be much appreciated.

    Thanks

  4. #4
    Join Date
    Nov 2007
    Location
    the hot aisle
    Posts
    557
    We still have positions available in all advertised job positions listed above.
    BudgetVM - The Virtualization Experts
    Mike Gazzerro, Account Manager
    Chicago, Miami, Dallas, Los Angeles
    Wholly owned by Enzu Inc., an Inc500 Company.

  5. #5
    Join Date
    Nov 2013
    Posts
    252
    Is this position now available for remote staff?

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