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  1. #1

    To those who recommended Arvixe.com

    Whoever here recommended Arvixe.com hosting - why didn't you mention they don't support simple PHP mail() function?

    And that their Live Chat support is not working and the regular support is slow (waiting over 30 minutes now for a simple question).

  2. #2
    Hello,

    The PHP mail() is supported on Linux hosting plans.

    Also, we are getting an abnormally large volume of chats this morning, so you may experience a delay. Our apologies that should be under control ASAP.
    In the meantime, feel free to call us toll free. The phone lines are hardly busy -- (888)-927-8493.

    Finally, feel free to reach out to me directly -- adam[at]arvixe[dot]com.

    Thank you!
    Web Hosting @ Arvixe, LLC
    Product Portfolio: Linux Web Hosting | ASP .NET Web Hosting | Business Web Hosting | E-Commerce Web Hosting | Dedicated Servers
    Freedom of the web at your fingertips!
    adam [at] arvixe.com

  3. #3
    Join Date
    Jan 2013
    Location
    UK
    Posts
    258
    Quote Originally Posted by AverageUser View Post
    Whoever here recommended Arvixe.com hosting - why didn't you mention they don't support simple PHP mail() function?

    And that their Live Chat support is not working and the regular support is slow (waiting over 30 minutes now for a simple question).
    People reccomend but cant tell you everything, sometimes its good to look up / research things yourself! Also 30 minutes isnt exactly slow with some hosts around!

  4. #4
    Join Date
    May 2007
    Posts
    2,042
    they replied quite fast actually here lol

  5. #5
    I cannot make this simple mail script work:

    <h2>Test Form</h2>
    <?php
    // display form if user has not clicked submit
    if (!isset($_POST["submit"]))
    {
    ?>
    <form method="post" action="<?php echo $_SERVER["PHP_SELF"];?>">
    From: <input type="text" name="from"><br>
    Subject: <input type="text" name="subject"><br>
    Message: <textarea rows="10" cols="40" name="message"></textarea><br>
    <input type="submit" name="submit" value="Submit Feedback">
    </form>
    <?php
    }
    else
    // the user has submitted the form
    {
    // Check if the "from" input field is filled out
    if (isset($_POST["from"]))
    {
    $from = $_POST["from"]; // sender
    $subject = $_POST["subject"];
    $message = $_POST["message"];
    // message lines should not exceed 70 characters (PHP rule), so wrap it
    $message = wordwrap($message, 70);
    // send mail
    mail("myemail@my-email.com",$subject,$message,"From: $from\n");
    echo "Thank you for sending us feedback";
    }
    }
    ?>

  6. #6
    Join Date
    Jan 2013
    Location
    UK
    Posts
    258
    Honestly like the guy said, they have been busy and its just one of them things, give the support the time and they will fix it! He supplied his email address so maybe email him directly

  7. #7
    When a simple script doesn't work it's usually not a good sign..

  8. #8
    Join Date
    Dec 2010
    Location
    127.0.0.1
    Posts
    5,732
    Can you try <?php phpinfo(); ?>. Also do they have a PHP Selector where you can tick boxes, you might need to tick a box on it.
    Last edited by Atlanical-Mike; 02-03-2014 at 12:04 PM.

  9. #9
    I see they use mailchannels.net in their mail server IPs.. that's going to fail SPF authentication. I don't want to go through this.

  10. #10
    Quote Originally Posted by AverageUser View Post
    When a simple script doesn't work it's usually not a good sign..
    agree. nonetheless i think you should wait for their support team's official response.

  11. #11
    Ok, in the support email I received this sentence:

    Thank you for contacting us. Your ticket is currently in the "General" queue. To route your ticket to the correct department immediately, please take a moment and fill out the form at the following URL:


    I think I'm not patient enough to route tickets, so ok, nevermind, I need to find another solution.

  12. #12
    Ticket - DCR-445-70237. Adam, please follow up on my latest request in this ticket, thank you.

  13. #13
    Ok, issue resolved by Adam.

  14. #14
    Join Date
    Dec 2010
    Location
    127.0.0.1
    Posts
    5,732
    Quote Originally Posted by AverageUser View Post
    Ok, issue resolved by Adam.
    Glad they managed to solve it for you, good luck.

  15. #15
    Join Date
    Jan 2003
    Location
    South Africa
    Posts
    2,158
    Quote Originally Posted by AverageUser View Post
    Whoever here recommended Arvixe.com hosting - why didn't you mention they don't support simple PHP mail() function?

    And that their Live Chat support is not working and the regular support is slow (waiting over 30 minutes now for a simple question).
    I'd have to say that's a ridiculous question lol Why would they mention if it supports it or not?

    I see you did a review on PacificHost and didn't even mention the color of the theme they use for cPanel

    Also 30min isn't a long wait at all. Even a couple hours is fine. You post a lot of negative.
    █ █ █

  16. #16
    Join Date
    Feb 2006
    Location
    Kepler 62f
    Posts
    16,703
    Quote Originally Posted by rits View Post
    Even a couple hours is fine.
    Uhhh... no.
    || Need a good host?
    || See my Suggested Hosts List || Editorial: EIG/Site5/Arvixe/Hostgator Alternatives
    ||

  17. #17
    Join Date
    Jan 2003
    Location
    South Africa
    Posts
    2,158
    Quote Originally Posted by kpmedia View Post
    Uhhh... no.
    Yeah you're actually right lol A couple hours is not alright at all.
    █ █ █

  18. #18
    went back to try Arvixe again after an absence of 2 years and I must say that I'm very disappointed. The website that I currently host with them is in almost constant 503 Service Temporarily Unavailable error and I have been trying to reach the live support for help since this afternoon with no success. moving away asap.

  19. #19
    Join Date
    Jan 2003
    Location
    Sacramento, CA
    Posts
    588
    What is your ticket ID? 503 errors can happen if you've been limited but please provide your ticket ID so we can check on this.

  20. #20
    I was told that the raccoon server has been experiencing problems and to give it an hour.fair enough. two hours later now, i'm still getting the 503 error.

  21. #21
    Join Date
    Jan 2003
    Location
    Sacramento, CA
    Posts
    588
    Ticket Id... Or just email me arvand .at. arvixe.com . Please help me help you...

    http://stats.raccoon.arvixe.com

    You can use that to check whether its up or down.

  22. #22
    Join Date
    Feb 2006
    Location
    Kepler 62f
    Posts
    16,703
    Quote Originally Posted by Arvand View Post
    That gives:

    Service Temporarily Unavailable

    The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

    Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
    Hmm....
    || Need a good host?
    || See my Suggested Hosts List || Editorial: EIG/Site5/Arvixe/Hostgator Alternatives
    ||

  23. #23
    Join Date
    Jan 2003
    Location
    Sacramento, CA
    Posts
    588
    Right after I posted it, we made an Apache change which restarted Apache. It's up right now and being monitored. But without a ticket ID, we can't keep track of this issue. We need a ticket ID...

  24. #24
    Join Date
    Feb 2005
    Location
    UK
    Posts
    554
    http://stats.raccoon.arvixe.com/

    load average: 16.50, 26.26, 47.50
    Bloody hell, is that normal these days? I remember back when 2+ was worrying.

  25. #25
    Join Date
    Jan 2003
    Location
    Sacramento, CA
    Posts
    588
    Quote Originally Posted by Ryan Williams View Post
    Bloody hell, is that normal these days? I remember back when 2+ was worrying.
    Back when 2 was worrying you probably were using hardware that you use on your laptop...

    24 cores -

    raccoon:/root# cat /proc/cpuinfo | grep "model name"
    model name : Intel(R) Xeon(R) CPU E5-2620 0 @ 2.00GHz
    model name : Intel(R) Xeon(R) CPU E5-2620 0 @ 2.00GHz
    model name : Intel(R) Xeon(R) CPU E5-2620 0 @ 2.00GHz
    model name : Intel(R) Xeon(R) CPU E5-2620 0 @ 2.00GHz
    model name : Intel(R) Xeon(R) CPU E5-2620 0 @ 2.00GHz
    model name : Intel(R) Xeon(R) CPU E5-2620 0 @ 2.00GHz
    model name : Intel(R) Xeon(R) CPU E5-2620 0 @ 2.00GHz
    model name : Intel(R) Xeon(R) CPU E5-2620 0 @ 2.00GHz
    model name : Intel(R) Xeon(R) CPU E5-2620 0 @ 2.00GHz
    model name : Intel(R) Xeon(R) CPU E5-2620 0 @ 2.00GHz
    model name : Intel(R) Xeon(R) CPU E5-2620 0 @ 2.00GHz
    model name : Intel(R) Xeon(R) CPU E5-2620 0 @ 2.00GHz
    model name : Intel(R) Xeon(R) CPU E5-2620 0 @ 2.00GHz
    model name : Intel(R) Xeon(R) CPU E5-2620 0 @ 2.00GHz
    model name : Intel(R) Xeon(R) CPU E5-2620 0 @ 2.00GHz
    model name : Intel(R) Xeon(R) CPU E5-2620 0 @ 2.00GHz
    model name : Intel(R) Xeon(R) CPU E5-2620 0 @ 2.00GHz
    model name : Intel(R) Xeon(R) CPU E5-2620 0 @ 2.00GHz
    model name : Intel(R) Xeon(R) CPU E5-2620 0 @ 2.00GHz
    model name : Intel(R) Xeon(R) CPU E5-2620 0 @ 2.00GHz
    model name : Intel(R) Xeon(R) CPU E5-2620 0 @ 2.00GHz
    model name : Intel(R) Xeon(R) CPU E5-2620 0 @ 2.00GHz
    model name : Intel(R) Xeon(R) CPU E5-2620 0 @ 2.00GHz
    model name : Intel(R) Xeon(R) CPU E5-2620 0 @ 2.00GHz

    74 GB of free memory -

    raccoon:/root# free -m
    total used free shared buffers cached
    Mem: 88487 87611 876 0 3859 69201
    -/+ buffers/cache: 14550 73936
    Swap: 4999 0 4999

    less than 5% IOWait for CPU -

    raccoon:/root# vmstat 1
    procs -----------memory---------- ---swap-- -----io---- --system-- -----cpu------
    r b swpd free buff cache si so bi bo in cs us sy id wa st
    18 3 0 667452 3965144 70866960 0 0 119 193 7 14 33 11 55 1 0
    19 1 0 688068 3965772 70866976 0 0 672 4020 2068 10688 40 10 46 4 0
    13 5 0 792688 3967740 70866656 0 0 2084 1376 2491 17269 44 10 43 4 0
    22 1 0 799592 3968536 70866816 0 0 808 1088 2168 13085 36 10 50 4 0
    7 2 0 990836 3968740 70868160 0 0 396 708 2173 13780 41 13 42 4 0
    12 1 0 812752 3969904 70867312 0 0 1160 1832 2328 8245 34 9 53 4 0
    0 0 0 777348 3970208 70868528 0 0 292 11232 2403 12300 5 2 91 1 0
    11 1 0 787668 3971304 70868184 0 0 1224 960 2320 8357 36 10 51 3 0
    13 2 0 867632 3973332 70869976 0 0 4244 840 2936 13522 29 7 60 3 0
    11 1 0 863244 3974704 70871144 0 0 3036 1460 2707 12089 27 11 58 4 0
    8 1 0 874208 3975992 70873240 0 0 1540 1032 2635 10721 24 7 66 3 0
    12 1 0 782896 3976276 70873648 0 0 288 8444 2511 11864 14 5 76 5 0
    4 1 0 948056 3978176 70873128 0 0 1908 864 2343 8953 34 7 56 3 0
    8 1 0 738584 3980276 70872984 0 0 2148 568 2545 8807 24 7 66 3 0
    7 0 0 786244 3981440 70874272 0 0 1360 636 2314 6903 26 6 64 3 0
    5 1 0 918772 3983392 70874328 0 0 2000 1988 2640 8868 25 6 66 3 0
    1 1 0 883276 3983500 70875360 0 0 116 6012 2795 10378 19 5 73 3 0
    19 1 0 628268 3983596 70875344 0 0 304 6680 2245 15369 32 11 53 4 0
    9 1 0 755584 3984932 70875560 0 0 1416 824 2248 14701 38 8 51 3 0

    It's unfortunate that "experts" these days look at a single number and get worried.

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