var sidebar_align = 'right';
var content_container_margin = parseInt('350px');
var sidebar_width = parseInt('330px');
cpanel email problems
Hello. I have 2 weird problems with my cpanel email account.
I set up an email on cpanel. Then I added that email to outlook.
I also set up a forwarding from the cpanel to my gmail address.
1. When someone send me an email, I can see it on my outlook but not on my cpanel email (roundcube,squirrel, etc'...).
I also get the email to my gmail account.
2. I put my cpanel email on my whmcs and enabled ticket notification.
Now when someone open a new ticket I get a notification to my gmail account, but not to my outlook & cpanel.
Any idea why that is?
It doesn't make any sense because to get to my gmail it must go through cpanel first. so how is it not there?
I figured out the second problem and it's solved.
In the general settings of WHMCS I had my Cpanel email, but on the administrator settings I have the gmail email.
The first problem is not such a big problem because I can use only outlook but it's still weird.
Configure Outlook to use IMAP and not POP. With IMAP the emails are left on the server and not deleted, when Outlook receives them.
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oh got that. Thank you NetworkPanda!
You can also set POP3 to not delete from the server also.
Are you piping the Ticket Emails through POP3 ?
Originally Posted by orpaz191
As when you pipe the emails with WHMCS it auto deletes the Emails once they have been Imported to WHMCS.
If you are using POP method to fetch emails, make sure that you are using the option "keep emails in the server" to avoid such issues.
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