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  1. #1

    Once again looking for a new VPS

    Been with Knownhost for a year. While they have been great, they are kind of behind the times with what the user can do. You can't even do a rebuild of your VM on your own. You actually need to contact the "sales" department and ask them to do it and there could possibly be a "fee" associated with it. While these lowendboxes give you this option for free. And then they want you to pay $400/year for the VPS on top. Sorry, while you may have just ok service I think it has gone to their heads a little bit. And some of their support staff are quite rude to be honest. For a TOTALLY managed VPS, you ask a question you pretty much get a quick one line response back and certainly can tell they are in a bad mood. I'll refuse to shell out $400/year for a any VPS that handles me that way. And since they are literally a dime a dozen now, does anyone recommend and good quality VPS hosts that are managed and are actually nice to their customer's? Hell, even though I get Blacklisted on ChicagoVPS everyday, their support is at least nice to me verbally. What happens to these places? I have yet been with a company ANY company for many years. They all get worse and worse as time goes by. Once they start overselling and make a little money they apparently thing they own the world and can treat paying customer's whatever they want. This is the last thing I want to do, is search for another managed VPS service. I never heard of one where you can't re-build your own VM when ever you want. There goes those long weekends of testing and development, you'll have to wait for the "sales" department to come in on Monday to take care of you. Talking about managed.


    Managed VPS's pop up quicker then summer time weeds and once they have your money they turn into a different company. Please tell me there are still some actually good ones left out there?

  2. #2
    Join Date
    Jun 2000
    Location
    Alabama of course
    Posts
    2,246
    Hello,

    I do apologize that you are not satisfied with our services. We process all VPS re-provisions as quickly as possible once they are received. As a managed service provider it is our goal to handle all of these functions for you including ensuring your VPS is properly configured and optimized which requires a hands on approach.

    If you would please provide me a ticket number to reference where you feel you were not treated properly as this is not our goal or intention for our support staff to portray. While we may not give an answer that a customer does not like occasionally any of our staff acting rudely towards a customer would not be tolerated.

    Again I do apologize if you do not feel you've received the level of support you deserve and I look forward to being able to investigate this further.
    KnownHost Managed Services Specialists
    Fully Managed WebSite Hosting
    Offering WordPress, Shared, Reseller, VPS, KVM, WordPress, Dedicated servers and more!
    Contact us: sales@knownhost.com or by phone 1-866-332-9894

  3. #3
    Join Date
    Nov 2007
    Location
    New Jersey, USA
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    4,740
    Managed or not, you should still be able to reinstall your VPS when ever you would like. I believe they use Parallels Virtuozzo panel (not sure) and I am pretty sure you are able to reinstall from there unless they have blocked it.

    What plan did you have with them and what kind of budget did you have in mind?

    - Daniel

  4. #4
    Join Date
    Jun 2000
    Location
    Alabama of course
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    2,246
    Quote Originally Posted by TmzHosting View Post
    Managed or not, you should still be able to reinstall your VPS when ever you would like.

    There is nothing preventing a user from requesting their VPS from being re-installed at any time.

    We find that using a hands on approach ensures that all products ordered by the customer has been properly re-installed, secured and configured. A cookie cutter approach to VPS deployments would not allow us to retain custom configurations as is often requested when our customers require a rebuild.

    If someone such as the OP would require instant rebuilds the they may be more interested in our unmanaged brand, rocketvps.com, which does offer this approach allowing them to fully customize the VPS as they see fit.
    KnownHost Managed Services Specialists
    Fully Managed WebSite Hosting
    Offering WordPress, Shared, Reseller, VPS, KVM, WordPress, Dedicated servers and more!
    Contact us: sales@knownhost.com or by phone 1-866-332-9894

  5. #5
    Join Date
    Nov 2007
    Location
    New Jersey, USA
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    4,740
    Quote Originally Posted by DanielP View Post
    There is nothing preventing a user from requesting their VPS from being re-installed at any time.

    We find that using a hands on approach ensures that all products ordered by the customer has been properly re-installed, secured and configured. A cookie cutter approach to VPS deployments would not allow us to retain custom configurations as is often requested when our customers require a rebuild.

    If someone such as the OP would require instant rebuilds the they may be more interested in our unmanaged brand, rocketvps.com, which does offer this approach allowing them to fully customize the VPS as they see fit.
    I could see that as a valid reason since it's managed you do not want users playing around with it. More advanced hands will make sure that no issues arise.

    - Daniel

  6. #6
    Join Date
    Jun 2000
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    Alabama of course
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    2,246
    Quote Originally Posted by TmzHosting View Post
    I could see that as a valid reason since it's managed you do not want users playing around with it. More advanced hands will make sure that no issues arise.
    Our goal is to ensure as seamless and worry free operation as possible for our customers, including any re provisioning or upgrades as necessary or requested by the customer.
    KnownHost Managed Services Specialists
    Fully Managed WebSite Hosting
    Offering WordPress, Shared, Reseller, VPS, KVM, WordPress, Dedicated servers and more!
    Contact us: sales@knownhost.com or by phone 1-866-332-9894

  7. #7
    Join Date
    Feb 2005
    Location
    Australia
    Posts
    5,849
    Quote Originally Posted by opentoe View Post
    Talking about managed.
    Definitions of "managed" vary considerably, both in what providers offer and in what clients expect. To me, you're talking about semi-managed at most - reactive support only on request. No fully-managed provider would want you reinstalling the server on a whim, without their knowledge. Perhaps you should go unmanaged instead - you'll get 100% control and save a few dollars to pay for an independent server admin if and when you need one.
    Last edited by foobic; 01-31-2014 at 12:51 AM.
    Chris

    "Some problems are so complex that you have to be highly intelligent and well informed just to be undecided about them." - Laurence J. Peter

  8. #8
    Quote Originally Posted by DanielP View Post
    Hello,

    I do apologize that you are not satisfied with our services. We process all VPS re-provisions as quickly as possible once they are received. As a managed service provider it is our goal to handle all of these functions for you including ensuring your VPS is properly configured and optimized which requires a hands on approach.

    If you would please provide me a ticket number to reference where you feel you were not treated properly as this is not our goal or intention for our support staff to portray. While we may not give an answer that a customer does not like occasionally any of our staff acting rudely towards a customer would not be tolerated.

    Again I do apologize if you do not feel you've received the level of support you deserve and I look forward to being able to investigate this further.

    Thanks for replying. Sorry for the wording. I can say the response was more or less not rude, but just a one liner not explaining or giving me anykind of information as to why I couldn't rebuild my VM. The support person that responded to me couldn't rebuild my VM? I just really expected more considering what I'm paying, ($400/yr) that's all. The past 6 months I've only opened up 7 tickets so I'm not really a big support user to begin with. This may be a feature I need going forward and my renewal date is next week so I have a decision to make. The ticket# was 403628.

    Thanks

  9. #9
    Quote Originally Posted by TmzHosting View Post
    Managed or not, you should still be able to reinstall your VPS when ever you would like. I believe they use Parallels Virtuozzo panel (not sure) and I am pretty sure you are able to reinstall from there unless they have blocked it.

    What plan did you have with them and what kind of budget did you have in mind?

    - Daniel
    I have their VPS-2 service now which expires next week and possibly may try another service.

  10. #10
    Quote Originally Posted by foobic View Post
    Definitions of "managed" vary considerably, both in what providers offer and in what clients expect. To me, you're talking about semi-managed at most - reactive support only on request. No fully-managed provider would want you reinstalling the server on a whim, without their knowledge. Perhaps you should go unmanaged instead - you'll get 100% control and save a few dollars to pay for an independent server admin if and when you need one.
    I actually have a couple unmanaged VPS's already and they are so susceptible to attacks and spam it is almost impossible to put up a real site without being blacklisted all the time. They have such a high turn around rate. My logs indicate SSH login attempts by the dozen on a daily basis and even brining that to their attention doesn't make them care at all, so when someone tries to sell me an unmanaged VPS I get a little weary. For some reason I find the fully managed VPS services not like that.

  11. #11
    Join Date
    Jun 2000
    Location
    Alabama of course
    Posts
    2,246
    Quote Originally Posted by opentoe View Post
    Thanks for replying. Sorry for the wording. I can say the response was more or less not rude, but just a one liner not explaining or giving me anykind of information as to why I couldn't rebuild my VM. The support person that responded to me couldn't rebuild my VM? I just really expected more considering what I'm paying, ($400/yr) that's all. The past 6 months I've only opened up 7 tickets so I'm not really a big support user to begin with. This may be a feature I need going forward and my renewal date is next week so I have a decision to make. The ticket# was 403628.

    Thanks
    I do apologize that you do not feel his response was adequate. To ensure that everyone gets a speedy response our guys can be very direct and to the point when it comes to replies, as the information was given to you roughly two minutes after your ticket was entered.

    Also when you asked for clarification our technician did inform you that automatic provisioning was a service we don't offer at this time.

    At this time we do not offer automatic re provisioning with our managed services due to the level of customization that goes into each VPS. I did review your account history and noticed you are indeed not a heavy support user, as such, you may wish to look towards our unmanaged brand www.rocketvps.com if you are needing more control over your VPS. Keeping in mind however that being unmanaged the support for that brand is limited to primarily to access and the rare performance related issue so you would want to weigh your options in regards to that.

    We have a separate provisioning team which handles all of our deployments to ensure quality and consistency so no, our front line techs would not have access to re provision your VPS.

    As always we wish to do our very best for our customers and potential customers and will assist you in any way possible. Also of note to keep in mind, even though our 'official' billing hours are 8am-5pm Monday - Friday the queue is checked after hours and during the weekend to process any critical requests in the queue, so very rarely, if ever would one wait an entire weekend for something such as a re provision.

    Depending on how you plan to use the VPS it is generally advisable to have both a development server and a live production environment which alleviates the possibility of a downed or crashed server due to dev testing interfering with a production environment.

    Please don't hesitate to contact us should you have any questions and all of us here at KnownHost thank you for your past business and appreciate your consideration for your future business.
    KnownHost Managed Services Specialists
    Fully Managed WebSite Hosting
    Offering WordPress, Shared, Reseller, VPS, KVM, WordPress, Dedicated servers and more!
    Contact us: sales@knownhost.com or by phone 1-866-332-9894

  12. #12
    Join Date
    Apr 2013
    Location
    Pennsylvania
    Posts
    937
    Quote Originally Posted by opentoe View Post
    I actually have a couple unmanaged VPS's already and they are so susceptible to attacks and spam it is almost impossible to put up a real site without being blacklisted all the time. They have such a high turn around rate. My logs indicate SSH login attempts by the dozen on a daily basis and even brining that to their attention doesn't make them care at all, so when someone tries to sell me an unmanaged VPS I get a little weary. For some reason I find the fully managed VPS services not like that.
    Well it was just a mere coincidence.
    LinuxFox < Linux is in our name!
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  13. #13
    Join Date
    Feb 2005
    Location
    Australia
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    Quote Originally Posted by opentoe View Post
    My logs indicate SSH login attempts by the dozen on a daily basis and even brining that to their attention doesn't make them care at all
    Runing SSH on port 22? If so, it'll happen anywhere, on every server connected to the internet. Provided you use a decent password (or preferably key-based auth) it's no real threat anyway, but you can change the SSH port to keep your logs clean.
    Chris

    "Some problems are so complex that you have to be highly intelligent and well informed just to be undecided about them." - Laurence J. Peter

  14. #14
    Join Date
    Oct 2012
    Location
    Miami, FL
    Posts
    538
    Managed or not, you should be able to handle your own VPS at all times. Request for support when your issues go beyond your abilities to fix it on your own or for something that goes beyond the scope of the VPS OS's management itself.

  15. #15
    Quote Originally Posted by foobic View Post
    Runing SSH on port 22? If so, it'll happen anywhere, on every server connected to the internet. Provided you use a decent password (or preferably key-based auth) it's no real threat anyway, but you can change the SSH port to keep your logs clean.
    I've never kept the port on port 22, I've always changed it. You can manage your own system perfectly but that's not going to stop outsiders from trying to "hack" in on the system. Having both a managed and unmanaged VPS I've just noticed that the unmanaged servers get pounded a lot more and even though no one wants that it is expected since those servers probably have many more security holes then managed. I'll figure something out.
    Thanks.

  16. #16
    Quote Originally Posted by rogriverac View Post
    Managed or not, you should be able to handle your own VPS at all times. Request for support when your issues go beyond your abilities to fix it on your own or for something that goes beyond the scope of the VPS OS's management itself.
    As Knownhost indicated, I was not a user that required a lot of support so we all understand this.

  17. #17
    Quote Originally Posted by DanielP View Post
    I do apologize that you do not feel his response was adequate. To ensure that everyone gets a speedy response our guys can be very direct and to the point when it comes to replies, as the information was given to you roughly two minutes after your ticket was entered.

    Also when you asked for clarification our technician did inform you that automatic provisioning was a service we don't offer at this time.

    At this time we do not offer automatic re provisioning with our managed services due to the level of customization that goes into each VPS. I did review your account history and noticed you are indeed not a heavy support user, as such, you may wish to look towards our unmanaged brand www.rocketvps.com if you are needing more control over your VPS. Keeping in mind however that being unmanaged the support for that brand is limited to primarily to access and the rare performance related issue so you would want to weigh your options in regards to that.

    We have a separate provisioning team which handles all of our deployments to ensure quality and consistency so no, our front line techs would not have access to re provision your VPS.

    As always we wish to do our very best for our customers and potential customers and will assist you in any way possible. Also of note to keep in mind, even though our 'official' billing hours are 8am-5pm Monday - Friday the queue is checked after hours and during the weekend to process any critical requests in the queue, so very rarely, if ever would one wait an entire weekend for something such as a re provision.

    Depending on how you plan to use the VPS it is generally advisable to have both a development server and a live production environment which alleviates the possibility of a downed or crashed server due to dev testing interfering with a production environment.

    Please don't hesitate to contact us should you have any questions and all of us here at KnownHost thank you for your past business and appreciate your consideration for your future business.
    I just want to be clear for anyone that's reading - Knownhost has been rock solid and a terrific host. Them not having live VM rebuilds on their managed service is more or less a feature and not a real problem at all and I would recommend them to anyone searching for a top notch VPS.

    I really can't afford the $400/yr price tag, so I may look into the VPS-1 packages which are less expensive. Thanks.

  18. #18
    Quote Originally Posted by DanielP View Post
    I do apologize that you do not feel his response was adequate. To ensure that everyone gets a speedy response our guys can be very direct and to the point when it comes to replies, as the information was given to you roughly two minutes after your ticket was entered.

    Also when you asked for clarification our technician did inform you that automatic provisioning was a service we don't offer at this time.

    At this time we do not offer automatic re provisioning with our managed services due to the level of customization that goes into each VPS. I did review your account history and noticed you are indeed not a heavy support user, as such, you may wish to look towards our unmanaged brand www.rocketvps.com if you are needing more control over your VPS. Keeping in mind however that being unmanaged the support for that brand is limited to primarily to access and the rare performance related issue so you would want to weigh your options in regards to that.

    We have a separate provisioning team which handles all of our deployments to ensure quality and consistency so no, our front line techs would not have access to re provision your VPS.

    As always we wish to do our very best for our customers and potential customers and will assist you in any way possible. Also of note to keep in mind, even though our 'official' billing hours are 8am-5pm Monday - Friday the queue is checked after hours and during the weekend to process any critical requests in the queue, so very rarely, if ever would one wait an entire weekend for something such as a re provision.

    Depending on how you plan to use the VPS it is generally advisable to have both a development server and a live production environment which alleviates the possibility of a downed or crashed server due to dev testing interfering with a production environment.

    Please don't hesitate to contact us should you have any questions and all of us here at KnownHost thank you for your past business and appreciate your consideration for your future business.

    Daniel, Knownhost doesn't charge money to have a VPS rebuilt, right? Only reason why I'm asking this is because support directed me to the sales department to get it done.

    I posted a little bit ago on the decision I'll have to make and did submit a ticket asking if my current VPS could be moved to the East Coast data center and if that would even benefit me with a speed/response improvement at all. I live on the East Coast, but if it's only milliseconds, may not even matter. I definitely want my VPS rebuilt completely (everything wiped out and back to defaults) but I'm just waiting to hear back about if it can be moved to the East Coast first. I think I'm currently in the Texas center now. Thanks again.

  19. #19
    Join Date
    Jan 2006
    Posts
    1,922
    Quote Originally Posted by opentoe View Post
    Daniel, Knownhost doesn't charge money to have a VPS rebuilt, right? Only reason why I'm asking this is because support directed me to the sales department to get it done.

    I posted a little bit ago on the decision I'll have to make and did submit a ticket asking if my current VPS could be moved to the East Coast data center and if that would even benefit me with a speed/response improvement at all. I live on the East Coast, but if it's only milliseconds, may not even matter. I definitely want my VPS rebuilt completely (everything wiped out and back to defaults) but I'm just waiting to hear back about if it can be moved to the East Coast first. I think I'm currently in the Texas center now. Thanks again.
    If you want your current VPS wiped clean and a replacement VPS setup on the East Coast we can do that but the IP's will change. Just open a Sales ticket and reference this thread and it will be handled accordingly and there is no fee for this. However, things like "do you need both VPS's running side by side for a day or two" would need addressed in the sales ticket as this is sensitive to data of course.
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  20. #20
    Quote Originally Posted by KnownHost View Post
    If you want your current VPS wiped clean and a replacement VPS setup on the East Coast we can do that but the IP's will change. Just open a Sales ticket and reference this thread and it will be handled accordingly and there is no fee for this. However, things like "do you need both VPS's running side by side for a day or two" would need addressed in the sales ticket as this is sensitive to data of course.
    I wouldn't need anything. I removed all my domains/forums off to a temporarily site right now and wouldn't need anything backed up. I actually want a clean, fresh, new VM on the East Coast. If the IP changes, that's fine too. When I'm ready I'll make a request to the sales department. Thanks.

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