Does anyone have a way to contact ServGrid's staff using means other than their support email address, phone number, or live chat on their site?
I experience a problem with my servers have tried all 3 methods of contact; haven't gotten a response in over 4 hours.
And this is the second round of problems today. Earlier today I had an outage that went unanswered for over 12 hours. They explained the delay in responding, and the causes have likely resurfaced causing the second delay I'm experiencing now.
Regardless, aside from a couple hours where everything was ok, my sites and apps have been down all day.
Hate to report this publicly b/c I've been very happy w/them in the past, but an outage like this that goes unanswered isn't something I can ignore.
If anyone has any contact details, feel free to PM me.
Yikes, this is not good. I've also tried contacting them through Skype. The Broadband Man (works for ServGrid) doesn't accept PMs here, either; I just tried sending him one.
Sounds like we'll have to wait till they realize there's a problem. Not a good position to be in.
Whatever the issue is, I've noticed MySQL/database problems as a symptom. When I try to access my site's blog (WordPress), I get a database error. ServGrid's login page gives something similar: https://www.servgrid.com/billing/clientarea/
I didn't see this thread until now - apologize for this. Was just about to post a thread. We have 2 SANs fail in the same day (the backplanes died) and this is affecting one of our clusters. We are in the process of migrating clients. The site's mysql is hosted on one of those clusters.
Nothing to hide here - everyone should know about this and we apologize this is happening over and over in the last 24 hours. Will provide a full debrief once fixed but we are working on the issue currently
After all that happened yesterday I was changing how the support emails were to be piped in case what happened in the first instance happened. Then as I was doing that - something else happened. Can you pm me your email? I can't get into the system at the moment and I think its easier to fix this than migrate our sight to a working cluster
Our server is back up. I do notice it seems pretty slow. Is everything stable now? There is work we need to do to get our server updated after the downtime. I just want to make sure if we sync it back up that the issues are behind us.
Understand. The ticket was escalated because the tech saw the VMs was up and was not sure how to proceed. In the future, just log into your panel and check the VNC or give it a reboot. Let's continue this in the ticket