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Thread: GreenValueHost: Stay Away
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01-24-2014, 11:15 AM #1Newbie
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GreenValueHost: Stay Away
Hello,
I had signed up with GreenValueHost (greenvaluehost.com) last year in November when GreenValueHost was having one of their "ridiculous" sales (70% off for life) for the VPS. I signed up for their "Virtual Private Servers - V-Advanced" package. Since then however I have had nothing but problems with this host.
To start, when I signed up they assigned me either the wrong IP address or did not properly setup my server because the details they provided me when I signed did not work. So the first thing I had to do was contact them via their ticket support system, this however was fairly quick and was resolved in around an hour from me making the ticket.
After that things seemed to be going smoothly, until a month later. Since December my VPS has been having any of the following issues:
- I cannot access the server (network problems)
- The server gets forcefully rebooted without my knowledge at odd hours of the day
- The server becomes extremely slow and I tend to get kicked off my SSH
session.
Every time I contact support regarding these issues they say it's flagged for "level 2 administrators", who eventually simply respond with "this issue has been resolved now" with no explanation as to the cause or if it is a permanent fix.
At one point it took them 10 hours to respond to a ticket regarding my VPS being offline and inaccessible. During these periods, even their "SolusVM" control panel becomes inaccessible, so I cannot even go to force reboot the server from the control panel.
Today, again, in case you are wondering, my server again has been forcefully rebooted and I keep getting disconnected from the SSH sessions - and I am still waiting on a reply from support.
This was it for me, I cannot handle such poor quality of service. I don't need 99.9999% up time but I certainly cannot handle downtime every other day day and forceful random reboots. I got foolishly attracted to them with their extremely cheap deals but ended up thoroughly frustrated, annoyed and dissatisfied.
STAY AWAY from these guys. Their cheap deals are exactly that, cheap - cheap in quality that does not justify any price.
Thank YouLast edited by AaronDM; 01-24-2014 at 11:22 AM.
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01-24-2014, 11:38 AM #2Managed VPS Experts
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They have been receiving a lot of heat lately at VPSBoard about these crazy offerings. At the end they know their business model and how it works out, but judging by this review it doesn't seem to be going very well.
If you have not canceled yet, hopefully they can get it resolved for you. Good Luck.
- Daniel
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01-24-2014, 11:45 AM #3Junior Guru Wannabe
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I think the problem in every service that they offered.. Hope they get the way out from this screw things..
Similarly like this was on LET since few days ago not just VPSboard
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01-24-2014, 11:50 AM #4Web Hosting Master
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How much you paid?
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01-24-2014, 11:54 AM #5Newbie
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It was really cheap, $48.40/year for the following:
150GB
30,000GB @ 1Gbps
Basic Managed
2024MB
4048MB
They have since replied saying they can move my server to a different node and I have since accepted this offer. Hopefully this resolves things.Last edited by AaronDM; 01-24-2014 at 11:58 AM.
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01-24-2014, 11:58 AM #6Web Hosting Master
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uhm seem a nice offer. Now do you think that is wise to complain about a VPS services with that amount of resources for 50/year?
Don't you think it makes you look bad?
If you want stability and premium guaranteed service, with those specs you would be paying over $600 a year.
Does your review have other intentions? uhmm I'm curious.--
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01-24-2014, 12:03 PM #7Disabled
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I used them I believe in a deal for a mate, and then I used it for training my small team until we didn't need it either and then cancelled it. But I had a pleasant experience with them and only had one issue which was where the server wouldn't boot and it just needed a FSCK scan to fix a few errors on the disk.
If you ask them what the problem is I'm sure they will tell you. I had the cheap offers for a couple of dollars a month.
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01-24-2014, 12:04 PM #8Web Hosting Guru
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You can't really complain for that price as you get what you pay for, however I will say I've been with them for a couple of months using their VPS for my dev server and I haven't had any issues with them at all.
Have you contacted jon about your issues with support? He's always been awesome to me when I have had small issues with the support team.⚫⚪⚫⚪ Running your web hosting business has never been easier - Hostistic.com
⚫⚪⚫⚪ More Details coming soon!
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01-24-2014, 12:06 PM #9Newbie
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Sure I think it is wise. My intention was to inform people about their services (since it must be very attractive) as well as get the attention of GreenValueHost (which I myself brought to their attention in my ticket).
Are you telling me it is okay for a company to provide service to its customers regardless of how poor it is?
They clearly made a financial decision to reduce pricing to those low levels with the understanding (I hope, otherwise I think it is unethical to do otherwise) that they can maintain a "decent" quality of service for their customers.
Unless they explicitly advertise "cheap prices for a cheap service", I believe I have the right the complain. Again, I have not asked for 99.99% uptime, but going down every other day, problems accessing my server, forceful reboots. Regardless of the price I paid, I should not be asked to "simply accept it".
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01-24-2014, 12:09 PM #10Newbie
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I have contacted support and they have offered to move me to another node which I have accepted. I am hoping this is the start of some resolution to these problems.
I still don't believe I should be asked to accept extremely poor quality service simply because I am paying a low price. I'm not asking for a premium service, but right now I am not even getting an "average" service.
*Sorry for the double post*
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01-24-2014, 12:19 PM #11Disabled
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There are currently network issues that are being worked on at our New York datacenter. None of our other locations are experiencing these issues and this is purely a network issue that is being diagnosed upstream.
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01-24-2014, 12:30 PM #12Web Hosting Guru
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I think you offer cheap rate and faced problem on server
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01-24-2014, 12:39 PM #13Web Hosting Guru
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01-24-2014, 12:52 PM #14Web Hosting Master
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You know what's sad....constant bad reviews....over....and over.....and over....and over....for months....and months....and months on end.
Now let's look at RamNode. Same price range, better services, almost zero issues/downtimes....and a owner that WILL help if an issue arises. No smokescreens.
Some people offer cheap, some offer affordable
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01-24-2014, 03:53 PM #15Web Hosting Master
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01-24-2014, 04:05 PM #16Web Hosting Master
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These days web hosting and servers quality of services depend on many different factors one being what type of site you have and scripts another being what type of server your on and the hardware that is has. There are plenty more I could go on for days now but I will not .
Constant downtime can be annoying and I understand the fact that you don't care if there's downtime here and there but yes a lot of people will get a lot of frustration if their sites goes down on a daily basis and if their server always resets at peek and random times on its self.
I am pretty sure GVH will take care of you and compensate something for you because of the issues you've been having lately.
At the end of the day you have all the rights to complain and home here and share your experiences but paying the price you do now for a vps with those specs heck you lucky they are even hosting you for that price . And if none if these issues have occurred then I bet you would of been explaining how good their services are but unfit truly towards your perspective they aren't good at all.
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01-24-2014, 10:54 PM #17Disabled
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01-25-2014, 09:17 PM #18Divided by Zero
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01-25-2014, 09:38 PM #19Web Hosting Master
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01-25-2014, 09:52 PM #20Norwegian polar bear hunter
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Read GVH new thread at LET:
An apology to the LET community, a plead for forgiveness, and a start of a new beginning.
Explains allot I think.
My Top 20 benchmark list (and review site)
Powered by: Kimsufi, backed up by: Hetzner, DigitalOcean and Vultr.com
Also using SolaDrive.com (56+ months), KnownHost.com (56+ months)
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01-25-2014, 10:05 PM #21Web Hosting Master
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01-25-2014, 10:47 PM #22Web Hosting Master
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Please let me have some of your corn flakes...clearly they're tainted. Read the reviews and read closely to the responses...then let us know if were still crazy/trolls.
This is exactly why there's so many issues on WHT...hosts like these. You cannot honestly say, after reading negative review after negative review that people against this host are trolls. Even on LET it's been called out....non-stop train -wrecks for over a year...and it keeps going. If he had 25 reviews, 24.5 of them are ALL negative....the 0.5 were not even sure if they were happy and decided to stay.
I know many have these foolish arguments in terms of smaller host afraid of big hosts...that's garbage. Every industry has big fish and small fish...no way around it....but QUALITY will always outshine GARBAGE, no matter what level. My only argument for months.....suspend bad hosts from the offers section. Even looking at it now....there's negative reviews in the offers thread....how does that happen???? Restarting a server due to a network issue???? Arguing with customers????? Always apologizing for just about everything?????
Then putting out such a letter. Really. Are we buying into this sob story. All the responses are basically the same thing we have been saying for a year.
If he changes things around, then I will be more than happy. I've seen what arrogance and greed can do to people over the years...especially one individual. He would be lucky if anyone goes to his funeral. Not a life I would lead.
Age has nothing to do with it. At 16-18, myself and others were very responsible. I know this generation is extremely lazy and like things to be handed to them, BUT you don't start a service where some of those customers are depending on their sites to be active to make a living. I know...i know...the customer should have done better research, but regardless.
Again, my only stance....suspend hosts from the offers section until they get their act together. This has been going on for so long with this host, that even if he changes his ways;
1. customers have been through so many headaches that even a minor issue that not any fault of the host will trigger them
2. and point #1 will lead to more negative reviews that haven't hit here yet
As one member on WHT said...learn from example. Look at the good hosts, look at how they treat people, look at how they operate. Even if you can't offer exactly what the reputable big boys are offering, learn, read, learn, read, learn.
I've personally given Jon the same advice many many months ago. A WHT intervention.
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01-25-2014, 11:25 PM #23Web Hosting Master
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Most of what you said is ok. But in the long time I've been around all the bad reviews I see (mostly in other boards) are from providers, bashing without respect, just because they can't match GVH offers (legit or not). I have no respect for the people that bash and disrespect other people just because is business.
Still there are worst providers here ^ ^ . Before suspending GVH they have to suspend more than 50% of the providers in the ad section. LOL. Please do follow the queue.
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01-25-2014, 11:33 PM #24Retired Moderator
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01-25-2014, 11:40 PM #25Web Hosting Master
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