Talk'n'Tickets provides talented technical support engineers to attend to your customers' support requirements. We are currently offering deep discounts on our Dedicated Support Team service range, with savings of up to 50% for the first six months.

Plans and Pricing

  • Dedicated Support Team (Standard) - normally $1999/month, now $999/month for the first six months
  • Dedicated Support Team (Premium) - normally $2999/month, now $1999/month for the first six months

Discounts are provided in the form of a refund against each of your first six monthly payments. A limit of two discounted Dedicated Support Teams per customer applies. This is a limited time offer subject to availability as per our website.

Service Features

  • Certified engineers - guaranteed!
    All staff assigned to you will be either Red Hat® certified (RHCEs) or Microsoft® certified (MCSEs/MCSAs).
  • Dedicated support
    We provide a team of technicians to work exclusively for you (one at a time) around the clock during the week. On weekends, shared support is provided in order to keep our prices as low as possible, and keeping in mind the fact that support volume tends to be lower on the weekend.
  • Unlimited tickets
    There is no limit on the number of tickets your assigned staff can handle. Naturally since only one member of staff is on duty for you at any one time, then the fewer the tickets you have, the faster the response time would be.
  • Unlimited domains
    There is no limit on the number of domains you can have on your servers.
  • 24/7 Coverage
    We provide ongoing coverage around the clock every day of the year. Each 24-hour period is covered by three different staff who work eight hours each (including a 30-minute meal break).
  • Unlimited live chats
    Apart from attending to your clients' queries via your ticket system, your assigned technicians can also provide technical support to your customers via live chat on your website.
  • Unlimited system administration
    Your assigned technicians can carry out a wide range of server management tasks.
  • Fast response time
    Since the dedicated technicians do not work for any other client while on duty for you, they will be able to devote their attention to answering tickets as soon as those tickets are lodged.
  • Customer-focused staff with strong English
    We understand that technical support is not all that is required to please your customers, and that professional customer service skills are important too.
  • Emergency outage response
    You can provide escalation procedures to your assigned technicians which they can follow in the event of an outage. For example, your technicians can lodge a ticket with your data center and pursue the issue with the data center until the server is back online.
  • Same technicians daily
    We understand the need for stable staffing and provide a small team of technicians to provide service to you and your clients on an ongoing basis.

Full details of our Dedicated Support Team plans are available at:Need Phone Support Reps?

We can also provide dedicated phone support reps for both technical and non-technical requirements. For further details, please visit:Interested?

If you have any questions or would like more information on our range of support options, please do not hesitate to contact us: