Results 1 to 4 of 4
  1. #1
    Join Date
    Nov 2009
    Location
    Colombia
    Posts
    2,143

    Angry ServerHub Dallas Down

    From all sudden all my sites stop working, VPS ping is 100% loss.

    I can access SolusVM and it shows it's online.

    I only bought a VPS with them for 2 days while I migrated, re-installed and migrated back. (Bought it yesterday)

    And this happens...



    Anyone else having this issue?

    Another thing, their support disappeared.

  2. #2
    Join Date
    Aug 2003
    Location
    Phoenix AZ
    Posts
    584

    SH

    Deroba,

    Have you opened up a support ticket with us? Feel free to PM me with your full name and email so I can look into this.

    ServerHub Dallas is operational.

    3 1 1 1 4.68.111.102 -
    4 0 0 0 154.54.83.178 te2-1.mag01.dfw03.atlas.cogentco.com
    5 0 0 0 154.54.6.78 te2-3.ccr01.dfw05.atlas.cogentco.com
    6 0 0 0 38.88.50.18 dal1.100-bb1.eonixco.com
    7 1 0 1 23.90.60.18 -
    8 2 2 1 23.90.60.229 sw2.dal.serverhub.com

    Our support team would be glad to assist you with whatever we can and I can also help as well where needed.


    Quote Originally Posted by Deroba View Post
    From all sudden all my sites stop working, VPS ping is 100% loss.

    I can access SolusVM and it shows it's online.

    I only bought a VPS with them for 2 days while I migrated, re-installed and migrated back. (Bought it yesterday)

    And this happens...



    Anyone else having this issue?

    Another thing, their support disappeared.

  3. #3
    Join Date
    Nov 2009
    Location
    Colombia
    Posts
    2,143
    Quote Originally Posted by JohnSH View Post
    Deroba,

    Have you opened up a support ticket with us? Feel free to PM me with your full name and email so I can look into this.

    ServerHub Dallas is operational.

    3 1 1 1 4.68.111.102 -
    4 0 0 0 154.54.83.178 te2-1.mag01.dfw03.atlas.cogentco.com
    5 0 0 0 154.54.6.78 te2-3.ccr01.dfw05.atlas.cogentco.com
    6 0 0 0 38.88.50.18 dal1.100-bb1.eonixco.com
    7 1 0 1 23.90.60.18 -
    8 2 2 1 23.90.60.229 sw2.dal.serverhub.com

    Our support team would be glad to assist you with whatever we can and I can also help as well where needed.
    Yes I have, I also left a "Offline Chat Message"

    From a server in US:
    Code:
    # traceroute 50.2.223.101
    traceroute to 50.2.223.101 (50.2.223.101), 30 hops max, 60 byte packets
     1  10.1.7.81 (10.1.7.81)  0.483 ms  0.729 ms  0.983 ms
     2  host.colocrossing.com (206.217.137.153)  0.554 ms host.colocrossing.com (216.246.109.241)  29.113 ms  29.122 ms
     3  xe-0-1-0.ar1.ord6.us.scnet.net (50.31.170.121)  0.247 ms xe-2-1-3.ar2.ord6.us.scnet.net (50.31.154.181)  0.214 ms xe-0-1-0.ar1.ord6.us.scnet.net (50.31.170.121)  0.242 ms
     4  72.ae1.cr2.ord6.us.scnet.net (204.93.204.154)  0.240 ms 71.ae3.cr1.ord6.us.scnet.net (204.93.204.152)  0.239 ms  0.235 ms
     5  ae4.cr1.ord1.us.scnet.net (204.93.204.84)  3.333 ms ae1.cr2.ord1.us.scnet.net (204.93.204.82)  1.106 ms ae1.cr1.ord1.us.scnet.net (204.93.204.72)  3.333 ms
     6  ae6-102.cr2.ord1.us.nlayer.net (69.31.111.2)  0.980 ms ae6-101.cr1.ord1.us.nlayer.net (69.31.111.0)  0.887 ms ae6-102.cr2.ord1.us.nlayer.net (69.31.111.2)  0.961 ms
     7  10gigabitethernet4-1.core1.chi1.he.NET (206.223.119.37)  1.215 ms  1.425 ms  1.411 ms
     8  10ge3-4.core1.dal1.he.net (184.105.213.117)  24.008 ms  31.991 ms  28.627 ms
     9  10ge2-4.core1.phx2.he.net (184.105.222.77)  52.575 ms  52.586 ms  52.661 ms
    10  * * *
    11  * * *
    12  * * *
    13  * * *
    14  * * *
    15  * * *
    16  * * *
    17  * * *
    18  * * *
    19  * * *
    20  * * *
    21  * * *
    22  * * *
    23  * * *
    24  * * *
    25  * * *
    26  * * *
    27  * * *
    28  * * *
    29  * * *
    30  * * *
    From Colombia:
    Code:
    >tracert 50.2.223.101
    
    Tracing route to srv010.securecpanel.biz [50.2.223.101]
    over a maximum of 30 hops:
    
      1    <1 ms    <1 ms    <1 ms  10.0.0.1
      2     *        *        *     Request timed out.
      3    12 ms    11 ms    53 ms  172.31.250.102
      4    22 ms    18 ms    34 ms  Static-IP-1901577149.cable.net.co [190.157.7.149
    ]
      5   117 ms    90 ms    90 ms  10.14.14.74
      6    72 ms    72 ms    89 ms  ix-0-3-1-0.tcore1.MLN-Miami.as6453.net [66.110.9
    .125]
      7    70 ms    92 ms    68 ms  66.110.9.162
      8   131 ms   136 ms   132 ms  ae-31-51.ebr1.Miami1.Level3.net [4.69.138.91]
      9   137 ms   131 ms   133 ms  ae-2-2.ebr1.Dallas1.Level3.net [4.69.140.133]
     10   170 ms   133 ms   132 ms  ae-1-8.bar1.Phoenix1.Level3.net [4.69.133.29]
     11     *        *        *     Request timed out.
     12     *        *        *     Request timed out.
     13     *        *        *     Request timed out.
     14     *        *        *     Request timed out.
     15     *        *     
    >

  4. #4
    Join Date
    Aug 2003
    Location
    Phoenix AZ
    Posts
    584
    Hello

    It looks this this issue is resolved for you, here is the pings as shown below. Let us know if we can be of further assistance

    Ping 50.2.223.101
    [srv010.securecpanel.biz]
    Round trip time to 50.2.223.101: 1 ms
    Round trip time to 50.2.223.101: 1 ms
    Round trip time to 50.2.223.101: 1 ms
    Round trip time to 50.2.223.101: 1 ms
    Round trip time to 50.2.223.101: 1 ms
    Round trip time to 50.2.223.101: 1 ms
    Round trip time to 50.2.223.101: 0 ms
    Round trip time to 50.2.223.101: 1 ms
    Round trip time to 50.2.223.101: 1 ms
    Round trip time to 50.2.223.101: 1 ms
    Average time over 10 pings: 0.9 ms

Similar Threads

  1. ServerHub Puts a Stamp on Texas, citing Data Center Expansion into Dallas
    By JohnSH in forum Web Hosting Industry Announcements
    Replies: 0
    Last Post: 04-11-2013, 08:29 PM
  2. Replies: 0
    Last Post: 11-30-2012, 07:12 PM
  3. Replies: 0
    Last Post: 11-19-2012, 01:29 PM
  4. Replies: 6
    Last Post: 11-12-2012, 05:37 PM
  5. Replies: 1
    Last Post: 11-09-2012, 03:04 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •