Reading recent reviews...yes, they "were" good. But their quality has been dropped after recent acquisition and people are reporting frequent downtime and lack of proper support. But I have seen a recent post saying Hostgator is hiring more support agents. Hopefully they will be able to sort out all the issues they are facing, after they get enough technical resources!
No it isn't the best at all nor is it even close enough to the best line . You want to find the best host? Then do research on many that you see stand out. Build a list and write down key features each host offers that makes them stand out write down prices and your needs and wants for hosting then narrow down your search results to one host . Then choose that one host submit a couple pre- sales tickets and see what their answers look like if they impress you then that host may be best for you .