Results 1 to 11 of 11
  1. #1
    Join Date
    Aug 2010
    Location
    Egypt/Cairo
    Posts
    462

    * I Don't Recommend OneProvider at all

    Can you call this as a company?
    I'm waiting for the 4th day now for a small server from oneprovider,
    And when I asked for any update to deliver my server
    he replied

    Hello,

    Walk back to receive your server by the beginning of next week.

    Regards,
    Wilfried R.

    My Location: Western Europe
    this is a mess
    and I can't comment after that.
    Web Developer

  2. #2
    Join Date
    Nov 2013
    Location
    Kansas City
    Posts
    66
    Walk back? You should refund and run away. Not walk, run.

  3. #3
    Join Date
    Oct 2008
    Location
    Singapore
    Posts
    4,521
    What is the promised setup time from them? Some providers may take a week or two to provision the server depending on stock level.
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  4. #4
    Join Date
    Aug 2010
    Location
    Egypt/Cairo
    Posts
    462
    Quote Originally Posted by FlyerTim View Post
    Walk back? You should refund and run away. Not walk, run.
    I have no comment on their support.
    Quote Originally Posted by JFSG View Post
    What is the promised setup time from them? Some providers may take a week or two to provision the server depending on stock level.
    1-3 days
    Web Developer

  5. #5
    Join Date
    Mar 2003
    Location
    WebHostingTalk
    Posts
    16,947
    If you can't wait, then cancel and ask for a refund. Simple as that :-)
    Specially 4 You
    .
    JoneSolutions.Com ( Jones.Solutions ) is on the net 24/7 providing stable and reliable web hosting solutions and services since 2001

  6. #6
    Join Date
    Aug 2010
    Location
    Egypt/Cairo
    Posts
    462
    Quote Originally Posted by net View Post
    If you can't wait, then cancel and ask for a refund. Simple as that :-)
    already asked for refund!!
    Web Developer

  7. #7
    Join Date
    Feb 2012
    Posts
    1,409
    It does say 1-3 business days, weekends generally aren't classed as business days...

    Never had a problem with their setup time or service personally, always had it delivered within 3 days, most of the time on the 3rd day.

  8. #8
    Join Date
    Jul 2012
    Location
    Iowa, U.S.
    Posts
    162
    They are a budget reseller. Things like this happen, and yet again somebody is running to WHT before properly working out the situation with Support.

  9. #9
    Join Date
    Aug 2010
    Location
    Egypt/Cairo
    Posts
    462
    the refund was complete !!
    but the worst of this all the unfriendly replies of the support team.
    Web Developer

  10. #10
    I think there is a lot of pressure on the company for some time this Eachd
    Note this company uses all the world's languages ​​and servers across the world, according to its

  11. #11
    Join Date
    Mar 2012
    Location
    Montreal
    Posts
    98
    Quote Originally Posted by alsemany View Post
    Can you call this as a company?
    I'm waiting for the 4th day now for a small server from oneprovider,
    And when I asked for any update to deliver my server
    he replied



    this is a mess
    and I can't comment after that.
    Quote Originally Posted by alsemany View Post
    the refund was complete !!
    but the worst of this all the unfriendly replies of the support team.
    Your order was actually paid on the 9th of January. You opened this thread on the 12th, less than 3 business days, so I'm not sure why this was even an issue. In any case, our staff did not mean to be unfriendly, but Wilfried is part of the French support team and has only tried to help in a language that isn't his - it may come off as "cold", but it's really just an unfortunate lost-in-translation matter, I assure you.

    Quote Originally Posted by MADASERV View Post
    I think there is a lot of pressure on the company for some time this Eachd
    Note this company uses all the world's languages ​​and servers across the world, according to its
    Indeed, which is why sometimes our staff's responses may seem a little "odd", depending on where they are from and what language you are using communicating with us!
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