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  1. #1
    Join Date
    May 2006
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    EU & USA
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    3,684

    Exclamation cpanel: disable mail for user

    As many hosts will know from time to time a clients account gets hacked and starts sending out spam, while there are several ways to limit this in the end it usually boils down to suspend the clients account till they can fix the issue.

    When the client can fix the issue we unsuspend the account and set the mail limit to 1 mail per hour to limit the amount of mail the account can send but this is everything but a good solution; we would like to disable the outbound mail in full.

    Previously (before cpanel 11.40) there where options which could be set in exim configuration, and when searching on this topic you will find several solutions but these do not work anymore since 11.40 (verified by cPanel).

    Searching in the cpanel feature request database we found one request to do the same thing, but with only a few votes; while it seems this topic seems to be general for most hosts. (not using any thirdparty service, as we offer this as well, not all clients wish to pay additional fees for mail services).

    I would suggest for cpanel to be able to disable mail functionality on an account (if possible only outbound) by i.e. changing the emails send per hour to -1 (as 0 is used to set this to unlimited thus currently we can only set it to 1).

    This would also be great for clients which do not use mail at all on the servers and do not need to send out mail from the server at all (i.e. by using an external service).

    The link to the feature request is: http://features.cpanel.net/responses...-email-account

    It takes only a second to vote this up, and hopefully cPanel wants to help to combat spam and still keep functionality for websites available.

    If you have 'working' alternatives we love to hear that too of course

  2. #2
    Join Date
    Nov 2009
    Location
    /etc/my.cnf
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    10,039
    It would be good to have a solid solution without suspending the account but the solution would need to completely disable the mail usage for that account to prevent mail queue back logging.

  3. #3
    Join Date
    May 2006
    Location
    EU & USA
    Posts
    3,684
    Quote Originally Posted by cd/home View Post
    It would be good to have a solid solution without suspending the account but the solution would need to completely disable the mail usage for that account to prevent mail queue back logging.
    Obviously you are right, fully disabled means no queue. No sense of having the spam gather in the queue and being send when restrictions are reset.

  4. #4
    Quote Originally Posted by 040Hosting View Post
    fully disabled means no queue. No sense of having the spam gather in the queue and being send when restrictions are reset.

    +1, Good idea. Hope so that cpanel will look into the request and will add this feature as soon as possible.

  5. #5
    I just voted for it.

    It's an excellent idea, and would make it much easier to manage mail accounts that are sending spam. (Currently, we suspend the entire account, which is like hitting a nail with a sledgehammer. It would be nice to just disable the single mail or all mail for an account instead.)
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  6. #6
    Join Date
    May 2006
    Location
    EU & USA
    Posts
    3,684
    Thanks guys for the responses so far, would expected some more cpanel hosts to get in here, surely they must run into the same issues i would say. The more votes the larger the chance is that cPanel puts this in the list of changes.
    cPanel Servers in Europe: Strasbourg (FR), Haarlem & Amsterdam (NL) & Kent (UK), USA (Los Angeles, St.Louis), Asia (Singapore) | Follow us at Twitter: @040hosting
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  7. #7
    Join Date
    Sep 2004
    Location
    Cluj-Napoca, Romania
    Posts
    462
    Good idea +1

  8. #8
    Join Date
    Nov 2003
    Location
    Texas, United States
    Posts
    114
    Nice idea: +1
    Tim Benoit

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