If your server is totally down, there is no way to get any files out of course.
Your best option is to contact your host to find out why your server is down, and maybe get them to get in online again. Then you can get your files.
Then you will remember later on that you always keep your own backup files on off site servers and/or at your home computer.
I use Ramnode, I had a similar problem, but I can connect through the browser (java and vnc) with this fix the problem of putty.
Right, we provide out of band access and ways to salvage data in most instances. I'm not sure who the OP's host is, but he should contact that host and see what can be done on their end. No one at WHT can get his data for him.
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