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12-23-2013, 04:07 AM #1Newbie
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- Dec 2013
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Need advice. Host is giving me run around. serveradmins.us
Hey guys,
I never thought I would find myself on a forums having to deal with this situation. Normally companies want to make things right, and maintain their reputation, but it's clear serveradmins.us doesn't care.
I found a new admin that suggested this dedicated server company, told me he would take care of it all, and if i paid quarterly I would a get a deal as most companies do. Well, that's what I did, used their server for development from Nov 15 - Dec 14, less than one month. I requested cancelation and a refund because on the 13th I went live with their servers and it crashed within 1 hour of launch, in front of an investor no less, not returning to usable state until 8 hours later. At which point, he told me he had to reformat everything, but did not making a clean back up of ANYTHING! So not only did I loss valuable data, but I had a server that wasn't useable and a risk to run my site on.
I sent a polite email requesting a refund for time not used, and told them that it was a risk to run on their servers at this time, considering I do not have any numbers to call, and my admin can't get root access to hardware to fix things, but most importantly, nothing was done in a timely matter, even on email responses. They just don't know how to run a business.
It has been over 1 week since this company even respond, in fact, I had to hit their Facebook wall to finally get a response, and now that I have a response their last short email to me on Sunday night was:
"Our legal team will contact you Monday."
WTF?
What should I do here guys. I've never had to deal with something this bad before. It's simple to me, if I'm not using your servers, then refund me pro-rated what hasn't been used. I'm thinking this company spent my money.
This is ridiculous. Any advice is appreciated. My gut told me not to do it, but like they say, somethings are too good to be true.0
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12-23-2013, 04:25 AM #2Disabled
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- Feb 2012
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- NYC
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How did you pay for the service upfront, Can't you simply dispute the charge..
This is a terrible situation to be in, I don't think there is anyone to represent them here that you can PM or something...
Keep us posted with the outcome!0
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12-23-2013, 04:39 AM #3Mr Unmetered
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- Melbourne, AU
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You won't get a refund for what you went through unless your provider has an SLA that states otherwise.
█ SERVSTRA | THE ENTERPRISE CLOUD SERVER & DEDICATED SERVER SPECIALISTS
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12-23-2013, 04:40 AM #4Newbie
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Paypal. I guess I could dispute there, but it may be past that deadline to allow paypal to do anything.
It's really is a bad situation because it's not just a little bit, we're taking 2G almost that should come back. You trust a company won't screw you over, but sure enough, we don't live in a very awesome world like that.
I'll look into paypal policy again right now.0
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12-23-2013, 04:44 AM #5Newbie
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Stated right on their website 100% 30 money back, no questions asked.
They are trying to tell me they because my software crashed, it's not their problem. Funny thing is we were running fine the week prior to going. When we went live, it overloaded because they didn't configure it right.
Even then, the principle of it all is of more value. I'm not using any of their resources and I paid them up front out of trust. (Which I know if my fault)
Wouldn't they have a reputation to care about?0
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12-23-2013, 04:45 AM #6Web Hosting Master
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The web host still would issue a refund, despite being slow. In the meanwhile, you'd just go and create a dispute in PayPal if you can.
HostColor.com ★★ Edge Infrastructure - US Dedicated Servers & Europe Dedicated Hosting ★ since 2000
In 50 U.S. Edge Data Centers & 80 POPs worldwide
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12-23-2013, 04:47 AM #7Mr Unmetered
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█ SERVSTRA | THE ENTERPRISE CLOUD SERVER & DEDICATED SERVER SPECIALISTS
█ 中国优先网络 - 最快到中国大陆
█14 world wide locations to choose from!0
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12-23-2013, 04:49 AM #8Newbie
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Yeah I did create a dispute in paypal.
They flat out told me they will not refund me anything on Tuesday, and that it was my developers fault, aka me.
And now like I mentioned, the last response from them was, their legal team will contact me? WTF?
It's the worst having to deal with this. I was very polite with them too.0
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12-24-2013, 01:07 PM #9Web Hosting Master
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- May 2009
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- The Netherlands
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You may not care at this point but what you're doing here is without doubt the ultimate revenge for what they're doing.
I assure you that any customer who will search for "serveradmins reviews" will see this thread and know this company is the absolute opposite of a hosting company that is your partner and that you can trust.
P.S - This comment will make it easier for people who search for "serveradmins reviews" find this thread.
Regarding your specific issue,
PayPal is not likely to help because buyer protection does not cover intangible goods.
I strongly recommend sending them a message like this:
"Hello,
After consulting with a few key members in the hosting industry, I have been provided with links to a some of the biggest hosting related forums.
If I do not receive a refund which I rightfully deserve, I will publish this incident and the disgraceful manner in which I am handled.
I assure you this is not a publicity you want to have.
I will submit the posts if I do not receive a full refund by <whenever you want>."
Good luck!Maple-Hosting - Netherlands Dedicated Servers
Award-Winning Highly-Customizable Dedicated Servers Since 2008
“After 14 months, I can’t give them less than 10/10 on all aspects!” - Read Our Customer Reviews0
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12-24-2013, 01:26 PM #10Newbie
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- Dec 2013
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Thanks for the response Maple-Hosting.
I have been waiting to reply here, because I received a message from them yesturday stating they will process cancellation and refund. That was yesterday morning. I am still waiting for a response. I will send them another email to day and ask them what "today" means to them.
I will update all shortly.
BTW, I also learned that the owner of this company owns a few hosting companies and pretty active in web development, it's just so odd to me he would risk so much in reputation over the something that is easily mendable.0
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12-24-2013, 01:27 PM #11Web Hosting Master
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- May 2009
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- The Netherlands
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Maple-Hosting - Netherlands Dedicated Servers
Award-Winning Highly-Customizable Dedicated Servers Since 2008
“After 14 months, I can’t give them less than 10/10 on all aspects!” - Read Our Customer Reviews0
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12-26-2013, 04:45 PM #12Newbie
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- Dec 2013
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Hey guys,
This is really terrible. I can't believe how hard and stressful of an situation this has become. In all of my 15+ year career, I've never had to deal with such a company.
First they said, no problem, "refund happening today" and then I get a bombshell email this morning from them accusing me of fraud because I sent refund request into Paypal stating I didn't get what I paid for. They stated the request to them was deemed fraud on my part, because they did provide their service. However, their site states 30-day money back, for admin, hardware etc... no questions asked. I requested cancellation 1-day prior to 30-days! I don't know about you guys, but until I actually use my server does the clock start, their arguing it was my deposit date as start date, but I didn't paid in full until mid month. Additionally, they throttled me until I paid in full...
FRAUD! Really! It's my money that I want back, so how can this be fraud?
Also, they are now denying that the admin I had managing my account, whom was under them, was never really apart of them, and that everything was my fault! Not sure how this could be, considering HE SENT ME THE INVOICES! I have witnesses and DNS timestamps of when it was working, to when it crashed, during all that time, we did no changes to code. Their admin actually made major changes on a production server. I honestly think I caught them off guard and wasn't even utilizing all that I paid for, so they tried to quickly fix it.
Simple facts, it took 4 days before anyone even contact me, and I tried everything prior to Facebook, emailing owner, chatting, calling, emailing other admins, etc, I actually had to hit their Facebook in order to get any response.
And when I told them, that I would share my experiencing on the forums as suggested by other members, they basically laughed and said it wouldn't do anything, because their right, and the forums won't do ****.
Unreal guys. They think their untouchable and don't respect their user base.
I gave them an ultimatum as mentioned by @Maple-Hosting and that just seemed to really make them mad.
I asked for a response by Friday, so I'll wait and see. If nothing happens, then I guess my money is gone, but not without a fight! It's very unfair, and I was taken advantage of! I will share all the conversations I've had with them if they decided not to do the right thing.
Any other advice is appreciated. Thanks guys!
You've all been really helpful.0
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12-26-2013, 05:12 PM #13Web Hosting Master
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- May 2009
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- The Netherlands
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Thanks for updating us.
I will try to help.
Something I don't think you knew:
When you search the phrase "serveradmins.us reviews", your result is the first result after their own website.
Now, you should send them a message telling them something along the lines of:
"You are more than welcome to Google the phrase serveradmins.us reviews and see the first result after your own website. In today's industry, there is no single sale that goes without a check for reviews online of the hosting company a customer plans to purchase from.
The thread with the whole story you made me go through is already online and ranked second in Google. It is now your choice. Do you prefer to have the thread end with you doing the right thing and refunding my money which you know I rightfully deserve, or do you prefer having this stain online for as long as your company continues to use the name serveradmins.us?
The choice is yours and I am very close to making the decision for you.
As I said, you have until Friday. After which I'm bringing in the big guns (which include a YouTube video which believe me will also rank the first page of Google).
Companies pay thousands of dollars for advertising, I think you can refund my money which is only $<insert amount paid here> and save yourself this trouble.
Thank you."
If this does not make them refund the payment, the only explanation is that you're dealing with crazy people and that you are likely to be one of their only customers in years...
Now for a short personal story:
A few years back, a customer who was unhappy with our services (and not for something even close to valid reasons, like in your case), decided to create a YouTube video and made up some lies about us.
This video is sometimes ranked first on Google for some keywords we use which is very bad for us.
You have the winning cards, they're bluffing and either way you have nothing to lose.
Good luck!Maple-Hosting - Netherlands Dedicated Servers
Award-Winning Highly-Customizable Dedicated Servers Since 2008
“After 14 months, I can’t give them less than 10/10 on all aspects!” - Read Our Customer Reviews0
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12-26-2013, 05:36 PM #14Web Hosting Master
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- Mar 2013
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I hope the best for the OP on his situation here.0
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12-26-2013, 05:42 PM #15Web Hosting Master
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- The Netherlands
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Maple-Hosting - Netherlands Dedicated Servers
Award-Winning Highly-Customizable Dedicated Servers Since 2008
“After 14 months, I can’t give them less than 10/10 on all aspects!” - Read Our Customer Reviews0
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12-27-2013, 08:12 AM #16Junior Guru
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- Nov 2013
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- 182
Dearest @bugsdev,
Do go ahead and file a chargeback through your bank and explan everything that has happened and provide relevant evidence supporting your chargeback. I'm sure your bank will be very accommodating.
You could also send a letter of demand over their failure to oblige by the terms of the contract you have entered (i.e. them offering refunds) threatening to take severe legal action against them if they do not comply to the demands in the paper. That might make them budge.0
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12-27-2013, 12:07 PM #17Web Hosting Guru
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- Jan 2013
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- Texas
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hasn't paypal just offered you the money back as a courtesy payment? they can do such things up to $9,500 or so, if you dont have a history of chargebacks or disputes
i went ahead and did a bank chargeback instead of taking their money though, since the end result was that i wanted it to come out of the seller's pocket.. and i'm sure they got their money back0
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12-27-2013, 02:32 PM #18Newbie
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- Dec 2013
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- 15
Hey guys,
Thanks for all the suggestions! You guys have been really helpful.
I'll see what the bank can do.
I've given them a deadline today, and still haven't heard anything.
When I told them I would share my experience with others on the forums, it was taken as a threat from them, and they basically have threaten me right back, in a way trying to find a way to come back at me, stating the servers I got from them require upgrades on their end... I NEVER ask for those upgrades, they offered them to me, now they are trying to tell me I am responsible for them. Never once in any writing, contract or agreement did it state I have to cover the cost to upgrade their own infrastructure. I was given a bill, I paid the quarterly bill, after crashing on first production use, I found it was a risk to use their service because it took 4 days to hear from admin, and server was down for more than 48 hours.
There is actually so much more that has happened, I literally just don't have enough time to write it all down.
I just hope they do the right thing, because to me the answer is clear, and I'm hoping they see the same. There is still a potential positive outcome for them.0
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12-27-2013, 04:09 PM #19Disabled
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- Oct 2013
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Just spoke to a rep of this company through Skype. and this is what he
had to say
http://justpaste.it/dxnd
https://drive.google.com/file/d/0B5E...it?usp=sharing
Apparently the person I spoke to him through Skype. He is banned on WHT and cannot comment at all.Last edited by davywavy; 12-27-2013 at 04:23 PM.
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12-27-2013, 04:33 PM #20Newbie
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- Dec 2013
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Wow! Really, he's gonna do me like that huh. LOL. I never asked for Fusion first off! They OFFERED it! I just wanted a cluster!
Jon was the one that actually sent me the invoices from the company, and now they're saying it wasn't an agreement with them? Really? Last I checked I paid them.
If their going to go down this route, then, well the truth will have to come out. All my Skypes and disrespectful emails from this company. UNREAL. I have message in Skype stating how the owner of this company did things like this before, and said "he was suppose to be better with this ****". ALL of it on record. Even then the owner Chase, is no where to be found... ...I get one email from him once in a blue moon...
If Jon reads this, seriously Jon? I trusted you. You suggested this company because you worked with Chase! I would send you cash when you needed it the most! I would even go to physically to a western union for this guy, just so he would have money on the spot. Who else would do things like this?
And putting down my dev team? Again, disrespectful. I have time stamp and witnesses showing NOTHING was wrong with my code! It was working flawlessly. I have Skype stating that "they didn't know I was going live" WTF does that have to do with anything? And when they tried to fix it, he asked me to pay for for license... really... I can't believe they want to go this route.
UNREAL!
Also, I'm pretty sure @davywavy is associated with this company some how, because he PM'd me with a message that is written in the same grammatical way their emails have been written to me.
I will give them 5PM PST time, then all emails will prove my point.
Then you guys tell me if I'm the one in the wrong here.
Honestly, this company has already breached contract, considering the IPs given to me don't even work, and servers in question aren't even live now.0
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12-27-2013, 04:49 PM #21Disabled
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- Oct 2013
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I Sent you a PM because I was interested in what you was running. And wanted to Help you get somewhere. Just because I added one of the People from ServerAdmins.US and asked them exactly what was going on. How does that make me Associated with me.
Please do not Attempt to Slander me as I will not Stand here and Take it. I guess this is what someone gets for trying to help someone else.
I'm not going to Comment any further Neither will I be attempting to help you anymore.
HAVE A NICE DAY!!!!!!!!!!!0
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12-27-2013, 04:49 PM #22Newbie
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- Dec 2013
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@davywavy I will say, I am suspicious of it, as anyone would be, considering I have not heard anything from this company for over 24 hours and then you pop up with access to their admin on Skype, which I don't even know you you found Jon (considering none of this is on their website), and also documents like this? Your intentions may be good, and apologize if I offended you. You just need to see it from my position, this company is really stressing me out. Not everyday does someone just send a couple grand for a service and then get nothing back.
I am shocked. This is ridiculous and you all know it. This is a case of a company spending my money and don't have it to give back. Why don't we ask the owner Chase Gassert to not do an oil change in his "company car", which BTW people is a LAMBORGHINI!
Then they might have my $1,500 to give back. Trying to blame me from the beginning as always, all because THEIR admin messed up, I have to take the hit. I don't know about the rest of you guys, but this is purely unacceptable, and ********, and everyone should be aware of it.
That "Sworn statement" is of their person, I've never even seen that. Their word against mine I guess. Too bad for them, I have better records between Jon Felosi and I, showing we tried contacting Chase, and also stating it was Jon's fault. They're the ones that wanted to go there.
Again. I will give this company until 5pm PST to do the right thing.
Also, do you guys realize, this ENTIRE time, I've not once been able to get a hold of anyone on the phone? It's always 24+ hour delay for communication through emails. Yet, they are saying I'm the bad customer? Why because I want my money back for bad service?Last edited by bugsdev; 12-27-2013 at 04:57 PM.
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12-27-2013, 05:01 PM #23Disabled
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If you had Actually Done a Search on the Name Through Google you would of come across this!
Selling - Serveradmins.us | Professional USA Based Server ...
forums.* › Forums › Buy, Sell or Trade › Services
31 Oct 2012 - 1 post - 1 author
Serveradmins.us offers professional server administration services at affordable rates. All work guaranteed, No job to big or too small.
You visited this page on 27/12/13.
In the following Thread I found his Details
Contact - admin@serveradmins.us
skype - felosij
gtalk - jonvfelosi@gmail.com
Don't try Accusing people of being Associated with someone else when They clearly are not! All I was attempting to do was Help you.0
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12-27-2013, 05:20 PM #24Newbie
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- Dec 2013
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Hey davywavy
Again, I'm sorry if I offended you. I am just so stressed by this entire thing.
I just can't believe this has happened. I've been in business a long time, and never been treated like this.
Their admin is taking no responsibly and making it seem as if I and my team are incompetent.
My site worked. It worked for over 1 year on our current system, it even worked on theirs for at least a week or more.
But when I switched DNS to start going live, it was as if they didn't have my server setup as what I paid for. Their communication there is not very good, because they think it was me, when the entire time it was their admin, whom they paid making the changes to MySQL. I've allayed connected localhost, and it worked like that before. I even asked Jon, instead of updating my code in all the areas that reference localhost, just setup the port direct... Even when we did that, it didn't work, as the cluster was not set up correctly. Something Jon did on behalf of ServerAdmins.us
So, either way, I appreciate your efforts. Funny thing is, I actually did want it to work with these guys, that's why I paid them quarterly, but once they started being rude about it all, and didn't respect my opinion about risk, well, that shouldn't be tolerated by anyone.
Thanks again for the efforts, and again I apologize for accusing you.
I'll just have to pray at this point and hope there are good people left in the world.1
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12-28-2013, 07:28 AM #25Newbie
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- Dec 2013
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Guys I just found something I want to clear up. I appreciate other members helping in the matter as Davywavy has, however, I think we've all been lied to, by Jon Felosi/Serveradmins
@davywavy, I think you were lied to directly, and here's my assumptions.
My only contact at Serveradmins was Jon Felosi, he was the one that set everything up and sent me invoices. He was also the one fired over this event per Chases notes, and also what Jon has told me directly.
So when I read this Skype you shared:
[20:04:43] Jon Felosi: with this, he was supposedly buddies with one our or admins who has been fired rearding this who vouched up and down for him
It does not match up. I was only associated with Jon, so why is he talking to himself in third person as he was the one fired? Wouldn't Jon say, "I was the one fired". I also have messages from the CEO Chase, stating they fried Jon over the matter. This was clearly not Jon talking based on the comments.
If you want to talk to Jon Felosi directly, please Skype felosij located in Chattanooga, KY. The server company uses serveradmins-jon, which Jon does not control.
Thanks again guys for all suggestions and help.Last edited by bugsdev; 12-28-2013 at 07:31 AM.
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