RamNode is looking for a friendly and qualified support technician to handle our ticket system, live chat, and IRC channel during overnight US hours.


Qualifications:

  • Admin experience with Linux (CentOS specifically), SolusVM, WHMCS, cPanel, KVM, and OpenVZ.
  • Prior experience working at a web or VPS hosting provider.
  • Good communication skills (English).
  • Ability to determine and follow appropriate protocols based on documentation.
  • Ability to interact in a friendly manner with a wide range of clients.



Duties:

  • Cover hours between ~11PM and ~8AM EST.
  • Monitor and administrate network and hardware systems (Linux).
  • Respond to and resolve support tickets quickly and efficiently.
  • Respond to other support requests (via IRC and Live Chat).
  • Escalate certain requests to owner and/or other staff.
  • Communicate with owner on a regular basis regarding real or potential issues.



Location:
Prefer US, Canadian, or Australian location due to hours required. Please do not contact us from an outsourcing or staffing firm.


Pay:
Monthly basis. Depends on qualifications and experience.


If you are interested in this position, please email your resume and salary requirements to nick[at]ramnode.com. Please only use this email address to contact us (no Skype, IRC, tickets, etc.).