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  1. #1

    VolumeDrive 1 Month Review - Horible Experience!

    I had a server with VolumeDrive about 3 years ago and it was a fairly decent experience. Last month when I needed a server, I decided to give VolumeDrive another try.

    Within the 30 days of hosting, it was down for3 full days! 3/10 = 10% downtime! Not only that Sometimes the server restarted on its own like every few days, I didn't even know what was the problem.

    When I submit a ticket to Volumedrive, the support mentioned every single time that it is not their fault that the server is down or said that the problem is beyond their control bla bla bla... And mentioned that the issue will never happened again in the future. Yeah, Right! My @ss. It was down for 3 full days per month.

    This is a warning for those who does not have much experience in hosting server like me. I should have done more research before trying their service.

    NEVER host with VolumeDrive!

  2. #2
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    Quote Originally Posted by freedom11 View Post
    I should have done more research before trying their service.
    I thought you did? since you mentioned that you are giving them a chance :-)
    Specially 4 You
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  3. #3
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    Sorry to hear about that. I remember when they were a decent budget provider.
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  4. #4
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    Nov 2013
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    I made the mistake of ordering a server from them on 12-8-2013, it has yet to be delivered and sales won't answer and emails regarding the server. Looks like that was a waste of $31.95.

    In the TOS it even says that if the server can't be delivered because of lack of hardware that they will issue a refund. We'll see if they will stick to that.

  5. #5
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    Quote Originally Posted by freedom11 View Post
    Within the 30 days of hosting, it was down for3 full days! 3/10 = 10% downtime!
    I think that should "3/30 = 10% downtime". 3/10 is 30%.

    I also had a server with VD. I had it cancelled on Dec 15, 2013, but unbeknownst to them, my server is still connected and online. Just goes to show you how organized they are.
    Little Apps
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  6. #6
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    Nov 2013
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    Quote Originally Posted by CBH-Nick View Post
    I think that should "3/30 = 10% downtime". 3/10 is 30%.

    I also had a server with VD. I had it cancelled on Dec 15, 2013, but unbeknownst to them, my server is still connected and online. Just goes to show you how organized they are.
    I'm sure you'll still be getting billed for that server, and then you'll be added to a fraud list for lack of payment. Wouldn't be the first time I've seen that happen.

  7. #7
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    Quote Originally Posted by bds1904 View Post
    I'm sure you'll still be getting billed for that server, and then you'll be added to a fraud list for lack of payment. Wouldn't be the first time I've seen that happen.
    Even though I sent a cancellation request and they said they would be disconnecting it, and its their mistake?
    Little Apps
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  8. #8
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    Nov 2013
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    Quote Originally Posted by CBH-Nick View Post
    Even though I sent a cancellation request and they said they would be disconnecting it, and its their mistake?
    Yep, I have seen it happen before. There is a provider on here that tried to come after me (VERY large provider) after I cancelled 3 VPS's. They kept sending me invoices (even after the VPS's had been disconnected) claiming I owed them money. The even threatened to report me for fraud. I was cancelling the VPS's because of server downtime, network downtime and overselling.

    Needless to say the situation was handled, but it never should have happened in the first place; especially considering they are a "respected" host around here and have badmouthed other companies. Won't do business with them again.

  9. #9
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    Live and learn from this when choosing your next provider!
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  10. #10
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    Sorry to hear about your negative experience. VD has shown that they are a horrible budget host. I do too remember when they were reliable and answered emails.
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  11. #11
    Quote Originally Posted by freedom11 View Post
    I had a server with VolumeDrive about 3 years ago and it was a fairly decent experience. Last month when I needed a server, I decided to give VolumeDrive another try.

    Within the 30 days of hosting, it was down for3 full days! 3/10 = 10% downtime! Not only that Sometimes the server restarted on its own like every few days, I didn't even know what was the problem.

    When I submit a ticket to Volumedrive, the support mentioned every single time that it is not their fault that the server is down or said that the problem is beyond their control bla bla bla... And mentioned that the issue will never happened again in the future. Yeah, Right! My @ss. It was down for 3 full days per month.

    This is a warning for those who does not have much experience in hosting server like me. I should have done more research before trying their service.

    NEVER host with VolumeDrive!
    Well considering I have a colo server with them. I do recall a 6 hour and a 13 hour outage caused by Zayo having issues with there fiber link. That is the only two down times I have had with my server ad VD so far.

    Last when it comes to there network I can tell you the network down times. As for the hardware that's up in the air.
    Black Fox Limited
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  12. #12
    Join Date
    Nov 2013
    Posts
    34
    Got a reply from volume drive today reguarding my order. Last time I contacted them was 9 busisness days ago.

    Here was my order:

    Order Overview
    Order ID: xxxxx
    CPU: Intel Xeon X3220 (4 cores)
    RAM: 8 GB Memory - Promo imCCs72o
    Disk 1: 500 GB Hard Drive, Included
    Disk 3: undefined
    Disk 4: undefined
    IP: /29 IP Allocation
    OS: VMware ESXi (Xeon server only)
    Notes:
    ESXi 5.0U3 please (1311175). Please set up IMPI also if possible. If IPMI is set up installation of the OS is not necessary.

    Here is what they sent me:

    "After looking this up, it seems ESXi is not compatible with this CPU past version 4.1 Only 3.5-4.1 is usable. Do you want a different virtutlization OS? promox? Xen server?"

    Here is my reply:
    "The processor is compatible with esxi up to current version. It is possible that the SATA (or SAS) controller or nic's may not be compatible with 5.0+. I actually have no plans continuing business with volumedrive because of the lack of communication and sales ignoring my emails; not to mention the month of setup time. I am extremely disgusted with the customer service that your company seems to think is acceptable.

    You can cancel my order completely, you have missed the opportunity for 10+ servers because of the lack of communication as I have already ordered and received servers from another company. It has been 9 business days since my last communication, that is PATHETIC.

    If you choose to refund my order then fine, if not then I guess I am just out $31.95."

  13. #13
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    Jun 2009
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    428
    Hey bds did you happen to pay by credit card?
    Remember when ordering a server from a new company use a Credit Card. Paypal will not refund your money if you get scammed.

  14. #14
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    Nov 2013
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    34
    Quote Originally Posted by Violent Injection View Post
    Hey bds did you happen to pay by credit card?
    Yes, but they only accept paypal. It was a credit card payment through paypal. I know I could reverse the charges but paypal also specifically states their guarantee doesn't apply to services.

    This situation is why I always order 1 server and test it out (along with the usual 1AM support tickets) before ordering a large quantity. If I loose $30 it's not really a huge deal, $350 would be a bigger deal.
    Last edited by bds1904; 01-09-2014 at 08:35 PM.

  15. #15
    Join Date
    Feb 2012
    Posts
    276
    Volumedrive seem to have up and down periods, I was with them from November 2011 through to June 2013 and I had very little issues other than the odd packetloss alert, they were quick to respond to my tickets/(emails) I used to like speaking to Dominick one of the support staff. I had previously used them in June 2011 and I had no issues but I closed that project in September 2011 so cancelled the box.

    Seems the most recent issues are due to leaving BurstNET.

    If you're having issues still OP I'd recommend giving Josh a nudge his email is josh(at)volumedrive.com

  16. #16
    Join Date
    Dec 2010
    Posts
    312
    Not suprised... The only surprise here is that VolumeDrive is still around.

    Have you seen how many thousands of dollars in debt they are and the crimes they have commited? They are going to court soon and might go under after that. To me it seems like they are just scamming last minute, before they get hauled to jail or assets confiscated.

  17. #17
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    Jan 2014
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    55
    they are still alive? wow, I heard that they start bankruptcy procedure. So you better take your money and try to find another company.

    Any other company better than this one.

  18. #18
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    428
    Quote Originally Posted by bds1904 View Post
    Yes, but they only accept paypal. It was a credit card payment through paypal. I know I could reverse the charges but paypal also specifically states their guarantee doesn't apply to services.

    This situation is why I always order 1 server and test it out (along with the usual 1AM support tickets) before ordering a large quantity. If I loose $30 it's not really a huge deal, $350 would be a bigger deal.
    If you used your credit card file a charge back with your credit card company. It doesn't matter what paypal states. You will get your money back.
    Remember when ordering a server from a new company use a Credit Card. Paypal will not refund your money if you get scammed.

  19. #19
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    Apr 2013
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    They used to be a great provider, sad to see them on such decline. Wonder what put them into bankruptcy.

  20. #20
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    Jun 2006
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    949
    Quote Originally Posted by JordanF View Post
    They used to be a great provider
    They were? They've always had horrible reviews.

    Quote Originally Posted by JordanF View Post
    sad to see them on such decline. Wonder what put them into bankruptcy.
    Do a search here and you'll see. They apparently don't pay their datacenter bills.

  21. #21
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    Jul 2012
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    Iowa, U.S.
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    Ah, yes. VolumeDrive.

    Without having used them, I'm not going to make any judgemental statements about them from a personal perspective.

    From a "general public" perspective, do a quick, simple search here on WHT and you'll see topics with dozens of pages about the crimes and shady business practices they alledgedly have taken part in.

  22. #22
    Quote Originally Posted by freedom11 View Post
    I had a server with VolumeDrive about 3 years ago and it was a fairly decent experience. Last month when I needed a server, I decided to give VolumeDrive another try.

    Within the 30 days of hosting, it was down for3 full days! 3/10 = 10% downtime! Not only that Sometimes the server restarted on its own like every few days, I didn't even know what was the problem.

    When I submit a ticket to Volumedrive, the support mentioned every single time that it is not their fault that the server is down or said that the problem is beyond their control bla bla bla... And mentioned that the issue will never happened again in the future. Yeah, Right! My @ss. It was down for 3 full days per month.

    This is a warning for those who does not have much experience in hosting server like me. I should have done more research before trying their service.

    NEVER host with VolumeDrive!
    We assure you that this is not the typical experience for users of our network. If you have been seeing excessive downtime, we would gladly credit your account. Our ticketing system can be used to start this process for you.


    Quote Originally Posted by bds1904 View Post
    Got a reply from volume drive today reguarding my order. Last time I contacted If you choose to refund my order then fine, if not then I guess I am just out $31.95.
    We are sorry to about your experience with this order. We would be happy to issue a full refund; this can be done by opening a support ticket.

    Quote Originally Posted by CBH-Nick View Post
    I also had a server with VD. I had it cancelled on Dec 15, 2013, but unbeknownst to them, my server is still connected and online. Just goes to show you how organized they are.
    We believe this server cancellation was recently processed. (There will be no additional invoices for this service.)

    Quote Originally Posted by m4rks View Post
    they are still alive? wow, I heard that they start bankruptcy procedure. So you better take your money and try to find another company.

    Any other company better than this one.
    [Citation Needed] Bankruptcy? That's news to us! We have been in operation for more than 7 years, and we don't expect that to change any time soon.
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  23. #23
    I am with this company from months
    During this month, the server is down more than once, frankly
    But the speed of the servers is very excellent frankly

  24. #24
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    Quote Originally Posted by JordanF View Post
    They used to be a great provider, sad to see them on such decline. Wonder what put them into bankruptcy.
    Does anyone have proof that they're in bankruptcy? That's a pretty bold statement that justifies some documentation.
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  25. #25
    Quote Originally Posted by Jmax View Post
    Does anyone have proof that they're in bankruptcy? That's a pretty bold statement that justifies some documentation.
    "But someone on the internet said it... so it must be true!"
    Black Fox Limited
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  26. #26
    Quote Originally Posted by Jmax View Post
    Does anyone have proof that they're in bankruptcy? That's a pretty bold statement that justifies some documentation.
    +1 Possible that there will be some limitations already
    But this does not mean that the company will fail even Bankruptcy
    Possible owner of this company is thinking bigger than your thinking and bought equipment for a good price this invaluable Rental also good

  27. #27
    Add to this the company also hetzner cheap price
    They do not have any bankruptcy, but reached a global very quickly despite the fact that the servers have 49 euros is possible to arrive at another company $ 500 the same server
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  28. #28
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    Quote Originally Posted by MADASERV View Post
    Possible owner of this company is thinking bigger than your thinking and bought equipment for a good price this invaluable Rental also good
    That's not it at all. They can get away with the prices they get away with because they allegedly don't pay their bills. Do a search here on the forum and you'll see. Easy to make money on cheap servers if you don't pay for anything.

  29. #29
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    Quote Originally Posted by MADASERV View Post
    Add to this the company also hetzner cheap price
    They do not have any bankruptcy, but reached a global very quickly despite the fact that the servers have 49 euros is possible to arrive at another company $ 500 the same server
    Totally different story. Hetzner is FAR bigger and they own all their equipment and datacenter. VolumeDrive does not own a datacenter, rented all their previous equipment and owe thousands on them.

  30. #30
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    Quote Originally Posted by volumedrive View Post
    [Citation Needed] Bankruptcy? That's news to us! We have been in operation for more than 7 years, and we don't expect that to change any time soon.

    I don't know about your operation, but your statement is extremely over-confident. Ever hear of RIM/Blackberry? Sears? Hudson Bay? Even the best of companies have closed shop after 5, 10, 15 years...and without all the constant negative press.

  31. #31
    I can't believe you guys, a guy that joined this forum in 2007 and has mode only 1 post in all those years this being his first just to trash volumedrive over 39.95 lousy bucks and you guy dive right in with both feet, get the rope let's hang volumedrive Bla Bla Bla, you guys seem to grasp at anything just to have some gossip to go around.

    But just to give you guys something to chew on I heard that volumedrive does not recycle and they worship the devil.

    Otis
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  32. #32
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    Quote Originally Posted by templaters View Post
    I can't believe you guys, a guy that joined this forum in 2007 and has mode only 1 post in all those years this being his first just to trash volumedrive over 39.95 lousy bucks and you guy dive right in with both feet, get the rope let's hang volumedrive Bla Bla Bla, you guys seem to grasp at anything just to have some gossip to go around.

    But just to give you guys something to chew on I heard that volumedrive does not recycle and they worship the devil.

    Otis
    Put aside this thread...what of all the others??

    WHT tends to have a trend with reviews;

    1. The host is good...someone attempts to shame them...it backfires on the "bad" review.

    2. A host with constant bad reviews including their provider...more reviews come out the wood works. After a while, what's real and what's fake.

    When it gets this bad, good reviews will seem fake.

  33. #33
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    Quote Originally Posted by templaters View Post
    I can't believe you guys, a guy that joined this forum in 2007 and has mode only 1 post in all those years this being his first just to trash volumedrive over 39.95 lousy bucks
    I recommend reading up on VD. There's plenty more about these topics. Just look at the "related threads" below.
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  34. #34
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    * My VD experience has been quite good

    I actually have found volume drive to be very satisfactory, I currently have 3 servers with them, BA class, and they've done every customization i've asked for, I've got their technicians in my phone, i've been treated very respectfully. Perhaps it's how you approach them? I'm not sure, but i've had no problems getting BMC Enabled, getting several IP blocks, getting all of my servers on the same broadcast domain, adding 6 hdd's to the 3 servers, they even moved one of the servers to the same rack as the other t wo so they could be on the same switch and locally routed to enhance my SAN performance, they enabled both gigabit nics on all 3 of my servers giving me a dedicated network for my storage, and my cluster is running smoothly. For the price i'm paying, I would definitely consider volume drive as a serious option. The only concern I might have is the quality of the HDD's they have. They tend to die, but you can just send them your own HDD's and pay a 10% fee and that's that? I think a lot of this hate is from people who don't know much about server hosting, and expect something like what OVH or Online.net provides, but volume drive is an unmanaged provider, which expects a minimum level of knowledge of the customer, it's one reason the price is 'budget'.

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  35. #35
    I had no trouble with them at all for about a year and a half. Then they went through their unannounced server migration to a new DC and completely lost my server(neither provider could find my machine).

    If you don't expect high availability and are making proper backups they're OK. Just be willing to take the downtime when it does happen. I've since found better solutions for my non-production needs however.

  36. #36
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    Well the story I heard through the grapevine was that the former CEO of BurstNET came to Volume Drive and said give us $50,000 in 3 days or we're taking your gear, and in Lou of either option, they moved the servers they owned into a new facility and got a link up as quickly as possible. Now how much of this is volume drive's fault or what, I'm not informed of the first hand facts. I just know that the guys I've dealt with at volume drive seem to be good folks. Also why would I have volume drive backing up my data? that's not their job, if i need a DR site I'll acquire a DR site.

    Who did you find for your Production needs? I agree that VD makes for a great Developement infrastructure at the least.
    Last edited by Edward_Bebop; 03-06-2014 at 08:48 PM. Reason: new information

  37. #37
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    Jun 2009
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    Just to correct you they don't own that hardware they are being sued actually to get the hardware back for non payment.
    Remember when ordering a server from a new company use a Credit Card. Paypal will not refund your money if you get scammed.

  38. #38
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    You're right, they leased the hardware. There were two suites against them, one of which was resolved, I'm not sure which that was or the details.. Though I have spoken to the person who actually owns, documented, the BA series servers, so I'm not worried about my hardware.

  39. #39
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    Good luck.
    Remember when ordering a server from a new company use a Credit Card. Paypal will not refund your money if you get scammed.

  40. #40
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    Thanks, you too mate. I just felt like this thread was painting a portrait that was really really far from my experience with VD, and I thought it was only fair to share my experience to give a contrast to all the negative posts. I'm not here to defend their law suites or any of that crap, I'm just telling my story of dealing with a functional, operating company that was able to fill my every need in a timely fashion without any issues. Not some thugs with a website like some of these posts were referring to.

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