var sidebar_align = 'right';
var content_container_margin = parseInt('350px');
var sidebar_width = parseInt('330px');
WHMCS email and ticket support configuration
I was doing some random testing on our WHMCS ticket support.
And I notice the following:
1. Whenever a client reply to a ticket support, I don't receive any email notification that the client responded to his ticket support..
2. When a client replied directly from his email account (gmail,yahoo,etc), the reply does not appear in his ticket support..
1.) You need to set your account to receive alerts I think it's under your admin account settings. Haven't got a install anymore to find out for you sorry.
2.) You need to set up email piping.
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1) Do you have Enable Ticket Notifications enabled under Setup --> Staff Management --> Administrator Users --> Your User?
2) You will need to configure piping/importing to achieve this. http://docs.whmcs.com/Email_Piping
wow. thanks for the helpful reply! I have not set that yet. Will try and will get back to this thread
Sounds good. If, after that, you still don't get ticket reply notifications, my next question would be: Do you get emails when tickets are opened?
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