Results 1 to 12 of 12
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01-04-2014, 04:21 PM #1New Member
- Join Date
- May 2007
- Posts
- 3
My (bad) experience with photonvps.com cloud SSD hosting
Hello,
I am a customer of photonvps.com for about a year.
I have several Linux VPS and ordered a Linux Cloud SSD server about 4 months ago.
After photonvps performed scheduled maintenance starting on January 4th, 2014 around 2 AM PST (GMT-8) my SSD cloud VM is off.
The VM is off for more than 6 hours.
Here the answers from photonvps support:
====== five hours ago
Hello,
We are checking the issue & will get back to you with further details. Hence, please kindly wait for our next reply.
Thank you.
Regards,
Sandy.
Level1 Engineer.
====== four hours ago
Hello,
Thank you for contacting support team.
We are checking with your issue.
Please be standby for our updates.
Davit P
Level1 Engineer.
===== two hours ago
Hello,
Thank you for writing to the support team. We apologize for the delay in response.
Still we are working on your issue, once done we will get back to you shortly, please standby.
If you have any other doubts then please let us know.
Scott
Level2 Engineer.
======= one hour ago
Hello,
Thank you for your patience.
We are working on your issue once done we will update you please standby.
Thank you,
-------------
Sabri
Level 1 Engineer.
No more feedback from photonvps.com support staff and my VM is still off.
I opened tickets to sales and support - no answer.
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01-04-2014, 05:59 PM #2Web Hosting Master
- Join Date
- Jun 2003
- Location
- Los Angeles, CA
- Posts
- 1,686
We had a scheduled maintenance that took longer than expected and we do apologize for that. As of this post, all VMs are up and running. If you're still having issues, please contact our support desk for further assistance.
Psychz Networks - Dedicated Servers, Co-location | PhotonVPS - SSD Cloud | YardVPS - Storage VPS
True Layer 7 DDoS Mitigation | BGP Optimized by Noction Intelligent Routing | Asia-Pacific Low Latency Routes
6 Continents - 14 Cities - LAX, DAL, CHI, ASH, LON, AMS, JNB, TPE, TKY, BOM, GRU, BCN, SIN, SYD, ICN, MOS
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01-05-2014, 04:44 AM #3Web Hosting Master
- Join Date
- Nov 2000
- Location
- localhost
- Posts
- 3,771
Why didn't your staff L1 or L2 or whatever L inform the customer of the "Scheduled" maintenance in both the ticket (any of the replies 1 to 4), and also several days before the event via email?
Is this one of cliche "check your spam folder" or have we founded a new definition for scheduled?MattF - Since the start..
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01-05-2014, 05:05 AM #4WHT Addict
- Join Date
- May 2011
- Posts
- 115
is that truly cloud vps?
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01-05-2014, 05:29 PM #5Web Hosting Master
- Join Date
- Jun 2003
- Location
- Los Angeles, CA
- Posts
- 1,686
Psychz Networks - Dedicated Servers, Co-location | PhotonVPS - SSD Cloud | YardVPS - Storage VPS
True Layer 7 DDoS Mitigation | BGP Optimized by Noction Intelligent Routing | Asia-Pacific Low Latency Routes
6 Continents - 14 Cities - LAX, DAL, CHI, ASH, LON, AMS, JNB, TPE, TKY, BOM, GRU, BCN, SIN, SYD, ICN, MOS
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01-05-2014, 05:30 PM #6Web Hosting Master
- Join Date
- Jun 2003
- Location
- Los Angeles, CA
- Posts
- 1,686
Psychz Networks - Dedicated Servers, Co-location | PhotonVPS - SSD Cloud | YardVPS - Storage VPS
True Layer 7 DDoS Mitigation | BGP Optimized by Noction Intelligent Routing | Asia-Pacific Low Latency Routes
6 Continents - 14 Cities - LAX, DAL, CHI, ASH, LON, AMS, JNB, TPE, TKY, BOM, GRU, BCN, SIN, SYD, ICN, MOS
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01-06-2014, 08:14 PM #7Web Hosting Master
- Join Date
- May 2007
- Posts
- 2,042
I'd been a customer of yardvps and they were a joke. they still had the box up and running after cancellation
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01-07-2014, 02:42 PM #8Web Hosting Master
- Join Date
- Apr 2009
- Location
- New York City
- Posts
- 5,169
This is a bummer as for the OP is your server back up and running? As for the host they did let their customers know about the schedule maintenance they could of prepared themselves a little more and had gone through this smooth z
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01-07-2014, 06:10 PM #9Junior Guru Wannabe
- Join Date
- Mar 2013
- Posts
- 86
I didn't have a good experience with them either. My vm was getting 20 MB/s read write on their SSD cloud. Also they don't have a proper control panel.
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01-07-2014, 07:20 PM #10Web Hosting Master
- Join Date
- Jun 2003
- Location
- Los Angeles, CA
- Posts
- 1,686
Psychz Networks - Dedicated Servers, Co-location | PhotonVPS - SSD Cloud | YardVPS - Storage VPS
True Layer 7 DDoS Mitigation | BGP Optimized by Noction Intelligent Routing | Asia-Pacific Low Latency Routes
6 Continents - 14 Cities - LAX, DAL, CHI, ASH, LON, AMS, JNB, TPE, TKY, BOM, GRU, BCN, SIN, SYD, ICN, MOS
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01-07-2014, 07:22 PM #11Web Hosting Master
- Join Date
- Jun 2003
- Location
- Los Angeles, CA
- Posts
- 1,686
Psychz Networks - Dedicated Servers, Co-location | PhotonVPS - SSD Cloud | YardVPS - Storage VPS
True Layer 7 DDoS Mitigation | BGP Optimized by Noction Intelligent Routing | Asia-Pacific Low Latency Routes
6 Continents - 14 Cities - LAX, DAL, CHI, ASH, LON, AMS, JNB, TPE, TKY, BOM, GRU, BCN, SIN, SYD, ICN, MOS
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01-07-2014, 07:22 PM #12Web Hosting Master
- Join Date
- Jun 2003
- Location
- Los Angeles, CA
- Posts
- 1,686
Psychz Networks - Dedicated Servers, Co-location | PhotonVPS - SSD Cloud | YardVPS - Storage VPS
True Layer 7 DDoS Mitigation | BGP Optimized by Noction Intelligent Routing | Asia-Pacific Low Latency Routes
6 Continents - 14 Cities - LAX, DAL, CHI, ASH, LON, AMS, JNB, TPE, TKY, BOM, GRU, BCN, SIN, SYD, ICN, MOS
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