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  1. #1
    Join Date
    May 2006
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    Vietnam and Japan
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    346

    Angry How to get money back from cheating online shopping company?

    Hello,

    The company I want to say is http://uksoccershop.com/. (they sell soccer products)

    They have address in UK and I tried to place some orders, It was very good. On time, the same items I ordered...

    However, in the last 2 orders (2 items for each), one, they delivered very slow (over 1 month) and the other, they sent me wrong one item and one they did not deliver).

    Then I contacted them and they asked me to return the wrong item and I did. After 1 month, I asked them for the refund ($300), they said they were processing this and now, it has been 2 months and I have not get any response from them, kind of ignore me.

    I also tried to contact paypal to claim, but they said it is over 45 days, so they can resolve this transaction. Now, I am so confused

    Can you tell me what should I do? How to get my money back? How can I sue them?

    I really need and highly appreciated your advices.

    Sorry my bad English.

    Thank you.
    Last edited by manindarkjp; 01-02-2014 at 11:57 PM.

  2. #2
    Join Date
    May 2006
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    No one knows

  3. #3
    Join Date
    Sep 2004
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    Chennai , India
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    4,632
    Approach a local dispute office in UK, they can help you.

  4. #4
    Join Date
    May 2006
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    Quote Originally Posted by Biju View Post
    Approach a local dispute office in UK, they can help you.
    You are the guy who cheat me, right? I will catch you.

  5. #5
    Join Date
    Jan 2013
    Posts
    71

    Link Paycall to credit card

    Link paypal to a major credit card if you can to use for major purchased from unknown companies. Then you have the CC companies dispute terms in addition to Paypals. It has helped me out in the past.

  6. #6
    Join Date
    Sep 2002
    Location
    UK
    Posts
    508
    Quote Originally Posted by manindarkjp View Post
    Hello,

    The company I want to say is http://uksoccershop.com/. (they sell soccer products)

    They have address in UK and I tried to place some orders, It was very good. On time, the same items I ordered...

    However, in the last 2 orders (2 items for each), one, they delivered very slow (over 1 month) and the other, they sent me wrong one item and one they did not deliver).

    Then I contacted them and they asked me to return the wrong item and I did. After 1 month, I asked them for the refund ($300), they said they were processing this and now, it has been 2 months and I have not get any response from them, kind of ignore me.

    I also tried to contact paypal to claim, but they said it is over 45 days, so they can resolve this transaction. Now, I am so confused

    Can you tell me what should I do? How to get my money back? How can I sue them?

    I really need and highly appreciated your advices.

    Sorry my bad English.

    Thank you.
    Just do a charge back on your card.

    Wow there address is someone house

    Contact https://www.southlanarkshire.gov.uk/...ding_standards
    Last edited by zaax; 01-11-2014 at 12:28 PM.
    zaax

  7. #7
    Join Date
    May 2006
    Location
    Vietnam and Japan
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    346
    Hello,

    Thank you very much for your advices. I am waiting for their reply.

  8. #8
    Join Date
    Dec 2013
    Posts
    3
    I met the same thing before, But it didn't waste me too much money, so I just let it off.Now I want to say, cheer up,this bad seller should be suspended.good luck to you!

  9. #9
    Join Date
    Apr 2009
    Location
    New York City
    Posts
    5,169
    If you paid by credit / debit card or bank account then you'll be able to contact your financial institute and tell them you would like to for a charge back then you'll give them your transaction id they most likely will hold the funds for a certain amount of time or will issue a automatic refund and it may take some amount of business days in order for the transaction to be reversed.

  10. #10
    Join Date
    May 2006
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    Quote Originally Posted by LuxuryServers View Post
    If you paid by credit / debit card or bank account then you'll be able to contact your financial institute and tell them you would like to for a charge back then you'll give them your transaction id they most likely will hold the funds for a certain amount of time or will issue a automatic refund and it may take some amount of business days in order for the transaction to be reversed.
    I already contacted them, however they said that it could be too late. They are now trying to claim and get charge back, but it is only a small chance.

    Anyway, I will wait and see how is coming. Even I might not get money back, but I want to warn people avoid this kind of cheating company.

  11. #11
    Originally Posted by Biju View Post
    Approach a local dispute office in UK, they can help you.
    Quote Originally Posted by manindarkjp View Post
    You are the guy who cheat me, right? I will catch you.
    Sounds funny, if it the same guy recommending a local dispute office.
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  12. #12
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    Sep 2004
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    Chennai , India
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    Quote Originally Posted by hostnesta View Post
    Sounds funny, if it the same guy recommending a local dispute office.
    I looked at this post after several days, sounds quite funny.

  13. #13
    Join Date
    Aug 2010
    Location
    Kuala Lumpur
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    1,632
    You have to contact with the local dispute office in Uk. Hope you will get response from them and may be get your money back also.

  14. #14
    Join Date
    Mar 2013
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    Quote Originally Posted by Biju View Post
    Approach a local dispute office in UK, they can help you.
    Quote Originally Posted by manindarkjp View Post
    You are the guy who cheat me, right? I will catch you.
    huh
    what makes you think that?

  15. #15
    Join Date
    May 2006
    Location
    Vietnam and Japan
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    346
    Hi guys,

    Finally, I got my money back after 5 months fighting with them. Please stay away from http://uksoccershop.com, they are totally sucks and cheat company.

  16. #16
    Join Date
    Sep 2002
    Location
    Top Secret
    Posts
    14,135
    glad to hear you got your money back. Usually credit card companies will allow up to 6 months, so it definitely wasn't too late by any means

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