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  1. #1
    Join Date
    Dec 2011
    Location
    Jacksonville, Florida
    Posts
    713

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  2. #2
    Join Date
    Oct 2013
    Posts
    43
    You cannot enter the .com on your order form. When using your own existing domain.

  3. #3
    Join Date
    Dec 2011
    Location
    Jacksonville, Florida
    Posts
    713
    It is working on my end in the order section you need to choose mangage domain myself and input the domain you would like and hit check availability. It does not check if it is available to register it just uses that link to add it to the service. I have attached a screen shot of what I am talking about.

    If you are still having issues just open a ticket with us and we will get it fixed for you.

    Have a great Day
    Attachments Pending Approval Attachments Pending Approval

  4. #4
    Join Date
    Oct 2013
    Posts
    43
    I said it would not work when using my own pre registered domain.
    However I selected another host now, but just attached a screen shoot of the problem
    Attachments Pending Approval Attachments Pending Approval

  5. #5
    Join Date
    Dec 2011
    Location
    Jacksonville, Florida
    Posts
    713
    According to the Screen shot when you went to input your domain instead of putting.com at the end ie xxx.com you just put xxx and it did not work due to the domain did not have a correct tld. ie .com, .net, .org etc.

  6. #6
    Join Date
    Oct 2013
    Posts
    43
    I did that aswell, didnt work
    I am very familiar with setting up hosting plans

  7. #7
    Join Date
    Dec 2011
    Location
    Jacksonville, Florida
    Posts
    713
    Ok, I will have a look at it. I do not know but when I type in the domain you did and put.com it worked fine was this after you went to make an account or as you were trying to add it to the cart?

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