Received a Hetzner server last week.
The support response time is fairly quick, around 5-10 minutes.
Server set-up time was also pretty good, after I had sent a photo of my ID it was about 20 minutes before the server was online.
i receive a two email after ordered
1) order confirmation
2) Your Order EX40
in Your Order EX4 email request to send photo id passport and credit card
in order confirmation email write
Dear Mr. Bako
Thank you for your order and their confidence.
Please check your data for accuracy. If you have any requests or have been sent in error the order, so please inform us by e-mail to [email protected].
In the next step, you will receive an order confirmation. Should it be in your order to a special configuration or you place an order for the first time, your order will be checked manually. This check is performed during office hours from Monday - Friday from 8:00 - 18:00 clock. After the delivery of the order confirmation, your server will be approved for installation and you get usually within a few hours, the access to the server. For servers with special configuration, the completion of the server may take a few days to complete.
i now what necessary to do for the confirmation ?
9 hours ago i sent my passport photo copy and credit card.