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  1. #1

    MONOVm worst customer service Ever

    I started this thread cause i think it is unfair how Monovm take our money and in return we got the worst customer service ever, you have to beg for any help after purchasing......i do not recommend MONOVM as vps provider.
    when i've had a problem i had to wait up to 3 days for them to fix it, after begging for it.
    More experiences like mine?

  2. #2
    Join Date
    Mar 2003
    Location
    WebHostingTalk
    Posts
    16,947
    Is your vps managed or unmanaged?
    Specially 4 You
    .
    JoneSolutions.Com ( Jones.Solutions ) is on the net 24/7 providing stable and reliable web hosting solutions and services since 2001

  3. #3
    i got 4 services unmanaged, i think, aleady ordered cancellation of two of them and ask for refund under their money back policy.

  4. #4
    Join Date
    Jan 2008
    Posts
    519
    Quote Originally Posted by djuancho View Post
    i got 4 services unmanaged, i think, aleady ordered cancellation of two of them and ask for refund under their money back policy.
    I don't mean to sound rude, but you think you have unmanaged services?
    Mike

  5. #5
    Join Date
    Dec 2007
    Location
    LocalHost
    Posts
    1,303
    Quote Originally Posted by djuancho View Post
    i got 4 services unmanaged
    Un-managed VPS comes with only Hardware and Network support. You cannot expect much from your host. BTW, what exactly was your issue?
    YagHost - Pure SSD Hosting | Since 2007 | Average Response Time: 15 min
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  6. #6
    "I think.." asking for a fresh install on a broken server is not a big issue, is it ? , 2 days or more with a production server down ' I think is not a good sign".
    If this kind of 'Issues ' are not a big deal , well, sorry, may be i am a little dumb ass.

    I'll wait a couple of days and see whether i can get my refund under their 7 days money back policy.

    Let's see.....

  7. #7
    Join Date
    Mar 2003
    Location
    WebHostingTalk
    Posts
    16,947
    So, you asked for OS reload only?

    Can't you just do it via vps control panel ( if they ever have ) ?
    Specially 4 You
    .
    JoneSolutions.Com ( Jones.Solutions ) is on the net 24/7 providing stable and reliable web hosting solutions and services since 2001

  8. #8
    Yes, they have control panel with a Reset Button on it and guess what.......doesn't work, it just reboots the servers.

  9. #9
    Join Date
    Dec 2007
    Location
    LocalHost
    Posts
    1,303
    Quote Originally Posted by djuancho View Post
    Yes, they have control panel with a Reset Button on it and guess what.......doesn't work, it just reboots the servers.
    ohhh.. In that case you have to contact your provider to reload OS.
    Most VPS providers provide a control panel from where you can install / re-install OS of your choice.
    YagHost - Pure SSD Hosting | Since 2007 | Average Response Time: 15 min
    Web Hosting | Reseller Hosting | Managed VPS Hosting
    99.9% Server Uptime Guarantee | 24/7 Rapid Response Tech Support | 30 Day Money Back Guarantee
    LopHost.com - Web Hosting Tutorials

  10. #10
    I new it, they don't want to give my money back under their 7 day money back guarantee as they advertise it here
    in this forum.
    This is their answer
    ear Mr ,
    Because it passed some time on your services and you have used them we cant refund and if you are not satisfied do not renew your services .
    But we will be happy to provide you services .
    Thanks ,

    Just one more dodgy website making money out of us.....

  11. #11
    Join Date
    Oct 2013
    Location
    Everywhere
    Posts
    696
    If they were advertising it here on this forum then where is their company representative? Perhaps shoot a PM to the owner of the advertising thread?

  12. #12
    I got useless - unreachable vps. Waited for a day, no replied.

    I cancelled and asked for refund. No replied.

    Avoid monovm at all cost.

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