Results 1 to 8 of 8
  1. #1 Opened a ticket 7 days ago. Not a single response.

    Burst staff,

    I've opened a ticket on December 18th, with a simple question.

    Can someone answer?

    Ticket #MCV-469-49661

    Hoping this time nobody reboots it. It wasnt a reboot request!

  2. #2
    Mistake # 1 - You're with BURST.NET

  3. #3
    Join Date
    Jul 2001
    Melbourne, AU
    I wonder if the ticket has been reassigned and they just haven't told you? Waiting 7 days for an initial response to a new ticket is not good enough.
    Lowest prices on 2Gbps, 5Gbps & 10Gbps DEDICATED unmetered servers!!!
    █ Custom 10Gbps unmetered clustered server solutions! Email us for more info!
    Over 24 world wide locations to choose from!

  4. #4
    Join Date
    Apr 2000
    Nevada, US

  5. #5
    Join Date
    Mar 2003
    What kind of problem you are having? From what I understand, they are unmanaged host and you are on your own.
    Specially 4 You
    JoneSolutions.Com ( Jones.Solutions ) is on the net 24/7 providing stable and reliable web hosting solutions and services since 2001

  6. #6
    Join Date
    Mar 2003
    even for a un managed host in 7 days someone should have replied go take care of it yourself or something similar

    Quote Originally Posted by net View Post
    What kind of problem you are having? From what I understand, they are unmanaged host and you are on your own.

  7. #7
    Sometimes tickets are lost. If I were you I would not be waiting for so long term and created new ticket opr call them or use livechat option is exists.

  8. #8
    Join Date
    Apr 2008
    Quote Originally Posted by VolKozak11 View Post
    Sometimes tickets are lost.
    A good provider will never lose your tickets. If this happens, I think it is a sign of the terrible organization of work within the company.

Similar Threads

  1. Need advice on updating Unixy Varnish plugin - Opened ticket: 8 days without response
    By v33usa in forum Hosting Software and Control Panels
    Replies: 1
    Last Post: 01-07-2014, 01:58 PM
  2. No Response in 5 days to Technical Support Ticket
    By Mysteerie in forum Dedicated Server
    Replies: 9
    Last Post: 08-30-2013, 04:16 AM
  3. Ubiquity Hosting - Email Issue - Ticket opened 16 days ago.
    By VistaNet in forum Dedicated Server
    Replies: 21
    Last Post: 02-20-2012, 02:16 PM
  4. Replies: 11
    Last Post: 12-03-2008, 09:15 PM
  5. Ticket opened 6 days ago, and still no reply!
    By Venomous in forum Dedicated Server
    Replies: 8
    Last Post: 12-03-2003, 05:31 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts