I did PM them when he was online looking at his messages. I was ignored and then I thought I'd google them and this has happened in the past and there seems to be a lot of downtime from them over the years.
We have been an Enotch client for a number of months, keeping a non-critical ESXi DR server with them. About a week ago, I went to pay my invoice early, and I too found their website down. I can verify that it's been down for at least a week. I did get a payment reminder on Dec 19th, but by the time I went to pay it, they were gone.
I've cloned everything off this node on to other nodes that wasn't already just an SRM DR copy from another node just in case this signals the end.
If you're an Enotch client and can still reach your stuff, you should take advantage of any backup plan you have. Just to be cautious.
Even though this is just a DR site, it's still unacceptable for your website just to drop offline. If I was running something mission critical, I'd probably be pretty bent out of shape.
Concerning PMs and support, I've never had them respond to one of my PMs on the forums, however, they do have a Skype account, and it's enotchnet. They were online today on Skype and I hit them up via chat, but never got any kind of response.
Just as an update from my side, our dedicated server is unreachable now (shortly after their website came back live). Still no response from them on Skype, even though they are online, and I have a ticket in.
We're bringing cloned VMs up on alternate nodes, but I think this may be enough for us to move.
I just spoke with Ervin (Owner of Enotch) and he's working on getting things back online, along with putting proper safeguards in place to prevent this sort of issue from occurring in the future. He will be expanding the support team and also work on improving communication with customers. An RFO will be released once the cause of the outage is found and resolved.