Since I still have some time to browse around the forum for best deal, might as well contribute a discussion here from some of the reviews that I have read.
Reading those interesting threads, I found out that some people and some company representatives doesn't really understand what the adage really means to the level that they even went so far as arguing that the customer is not always right (something that is so painfully obvious, it's not even worth mentioning).
Well, of course the customer is not always right but the phrase was not created to meant that way, it was meant to imply that customer satisfaction is of high priority.
That being said, I also saw some company representatives that truly master the art of talking to customers. You can notice who they are quite easily. They never ever debated dissatisfied customers, instead they answers the customers questions/accusations calmly and respectfully, offered various reasonable solutions and even offered a faster help to the dissatisfied customers to migrate to a new host but without implying that they do not want the customers any longer or made the customers felt like caste away. They also apologized sincerely when proven to be on the wrong side and sometime offered extra services as compensation.
Modern businesses are set up in such a way that the representative is not directly responsible for certain actions.
Take for example the hosting industry, a Live chat representative is only concern with sales, and will speak calmly to potential clients, but very arrogant to existing clients.
Most dissatisfied clients are always triggered by level 1 support.
I would have to disagree with you here (to a certain extent). While many of the companies still neglect their customer support services, there is a growing number of hosts who understand the growing need of improvements in that area. Live Chat reps are no longer limited to their sales duties, but have to also be able to know their product to such an extent, that they can provide an adequate support help to an existing client. And this is why people are more and more prone to jump hosts for the very reason of seeking such adequate help. Make no mistake, such companies will continue to grow if they use properly the gained revenue into improvements in other areas they were previously lagging, compared to the "big hosts"