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  1. #1
    Join Date
    Nov 2011
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    130

    What are the things that can get your shared account suspended?

    Hi, noob question;

    As stated in the title - apart from exceeding disk space, bandwidth and hosting illegal content.

    Note: I'm excluding unlimited space and bandwidth from the question.


    Regards.

  2. #2
    Join Date
    Dec 2007
    Location
    LocalHost
    Posts
    1,317
    Excessive server resources usage ( CPU / Memory).
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  3. #3
    High amount of visitors in a short period of time. For example 2000 visits in 15 minutes.

  4. #4
    Join Date
    Oct 2010
    Posts
    5,079
    It should be in the terms of service of a host. The one obvious additional example I can think of is sending spam. Sometimes suspending an account is the only way to stop the spam going out. In an ideal world, there'd be no malicious customers, only ones who haven't realised that what they are doing counts as spam. A simple e-mail would lead to them apologising and stopping.

    But we're not in that world. Perhaps they get that e-mail immediately, so they'll happily apologise and stop but it takes a while. Or perhaps it's deliberate and they'd only stop when forced. So sometimes, it's necessary to suspend the account and then discuss the issue.
    Not as active on WHT as I used to be, but still drop in and receive email notifications from here.
    My personal blog site: https://www.oakleys.org.uk/blog

  5. #5
    Join Date
    Dec 2013
    Posts
    1
    Exceeded CPU abuse also leads to suspend

  6. #6
    Join Date
    Jun 2011
    Location
    Indonesia
    Posts
    1,776
    high cpu usage, high mysql usage or you dispute your payment

  7. #7
    Filesharing
    Abusive CPU/RAM Scripts
    Sending High Volumes of SPAM/Incorrect Delivered Mail.

    This does depend on the providers ToS of course.

  8. #8
    Join Date
    Nov 2011
    Posts
    130
    How can I check all these in term of easily understandable numbers before purchasing any plan? Basically so that I can avoid them before the host suspended my account out of the blue.

    Also, does mass forum emails to members count as spam?
    If not, then same as my first question i.e. in understandable number for limit.

    Add:
    Quote Originally Posted by i-83 View Post
    Filesharing
    Even when the disk limit is not transgressed?
    Last edited by noobs; 12-23-2013 at 08:45 AM. Reason: Add question.

  9. #9
    Join Date
    Oct 2010
    Posts
    5,079
    Quote Originally Posted by noobs View Post
    How can I check all these in term of easily understandable numbers before purchasing any plan? Basically so that I can avoid them before the host suspended my account out of the blue.

    Also, does mass forum emails to members count as spam?
    If not, then same as my first question i.e. in understandable number for limit.
    Several things:

    Most hosts will publish an Acceptable Use Policy, often abbreviated to AUP. Read it, and the other terms of service, carefully.

    If you're in any doubt, send them an e-mail to explain what you want to use the site for. Ask if it's OK by their terms. That's what I was really saying in my earlier post about spam: Work with them. Discuss any concerns you have about what's allowed.

    As for forum e-mails, spam is e-mailing anyone who has not explicitly asked to be added to your mailing list. If someone has signed up for your forum, then you may e-mail them and it would not be spam. If someone asks to close their account on the forum, then you'd need to honour that and not e-mail them again.

    Some hosts have terms in there about "mass mailing". That's distinct from spam, so ask them if you're worried. Shared hosts will have an hourly limit of messages you can send, so use the forum settings to throttle any routine mailings you do to all members - that way they don't all go out at once.
    Not as active on WHT as I used to be, but still drop in and receive email notifications from here.
    My personal blog site: https://www.oakleys.org.uk/blog

  10. #10
    DOING NOTHING?

    if you have an account without an INDEX page.
    Red flag to get suspended.

    Noticed when some accounts with registered domains are operating without an index page.

    What is you see an account using over 1GB disk space and moderate traffic but without an index page.

    Also sites whose main index page are password protected.
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  11. #11
    Join Date
    Sep 2013
    Location
    Canada
    Posts
    656
    spam, adult content, ililegal content, abuse of ressources, etc
    there is many reasons, you shouls read your host tos/aup.
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  12. #12
    Join Date
    Mar 2013
    Posts
    1,328
    A good webhosting is automatically protected against phishing, spamming, UDP DoSing gameservers, port scanning etc. etc.

  13. #13
    Join Date
    Dec 2013
    Posts
    5
    Malicious scripts can run and over-use the CPU.
    Also, if exceeding the limit of entry-processes your account can be suspended.
    I think that it's better that you read the hoster's Terms of Agreement. Or you can just ask them via live support...

  14. #14
    Join Date
    Dec 2013
    Posts
    15
    Actually when you sign up with any web hosting company you accept their rules. In the most cases web hosting providers start to warn you about your account in case you are doing something wrong.
    So you have account - if you do something wrong - you are warned - if you ignore warning you most likely will get your account closed really soon.
    But if you doubt - go ahead and ask your provider, tell what you are going to do and if that possible.

  15. #15
    Join Date
    Apr 2001
    Location
    Paradise
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    12,052
    non payment or chargebacks
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  16. #16
    Join Date
    Apr 2009
    Location
    New York City
    Posts
    5,169
    In order to not get your account suspended you must be sure to follow and agree to the hosts terms of service. Don't host porn. Also make sure to not host any intensive scripts that will cause your CPU to run under heavy loads.

    Next be sure always to keep a index page in your home directory you don't want anyone being able to see all your files in your director it's a bad security problem.

    One thing above all if you don't want to have your site suspended then just be sure to read the terms of service / use and to follow them.

  17. #17
    Join Date
    Oct 2013
    Location
    Everywhere
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    696
    Spamming or hacked sites

  18. #18
    Join Date
    Feb 2006
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    Kepler 62f
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    Quote Originally Posted by hostnesta View Post
    DOING NOTHING?
    if you have an account without an INDEX page. Red flag to get suspended.
    What is you see an account using over 1GB disk space and moderate traffic but without an index page.
    I have email-only domains. One has a single index page with content.
    The other has a blank HTML page.
    That use probably 500m, as I use them with IMAP.
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  19. #19
    Join Date
    Dec 2010
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    Quote Originally Posted by Julien@Hostabulous View Post
    spam, adult content, ililegal content, abuse of ressources, etc
    there is many reasons, you shouls read your host tos/aup.
    This + dispute, chargeback, abuse to staff, and more. As stated read the terms and conditions, AUP they are important and 70% of customers never read it and then find out why it is important to read them.

  20. #20
    Join Date
    Nov 2011
    Posts
    130
    Somewhat sad that only one person actually read my second post.

    By sheer luck, I found the answer I'm looking for. Site5 seems to be the most transparent as they have the Resource Points system which allow a customer to see the numbers.

    After reading the explanation on Site5, I have to change my mind and that UNLIMITED is actually not bad at all and perhaps much better than limited disk space and bandwidth.

    Point is, with so many restriction on shared hosting, I don't see any point in having limited large disk space or limited large bandwidth allocation for personal usage. What seems to be more important to look at when choosing a shared host is the max allocated CPU/memory usage per user.

    Do correct me if I'm wrong.

    Also, are there any other hosts out there that offer something similar to Site5 Resource Points? Just as a note, I'm not referring to TOS/AUP, I'm referring to easily understandable numbers for customers to check.

  21. #21
    Join Date
    Feb 2006
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    Kepler 62f
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    Quote Originally Posted by noobs View Post
    Do correct me if I'm wrong.
    It's almost impossible to have without the others.
    Large disk use = higher resources.
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  22. #22
    Join Date
    Aug 2004
    Location
    Canada
    Posts
    3,785
    Here's a few I can think of:

    • Trademark Infringement
    • Copyright Infringement
    • Malware
    • SPAM / UCE
    • System Resource Abuse
    • Malicious Activity
    • Chargeback / Payment Dispute
    • Non payment
    • Illegal Activity


    A few are more generic which could have many more sub categories. A lot of these though providers contact the user before acting on it. A few though can be far more serious and result in immediate suspension or even termination.
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  23. #23
    Join Date
    Jun 2012
    Location
    London
    Posts
    185
    In terms of file sharing, if there is a certain percent of files stored that are not being actively used in a website then this could get you suspended by some hosts, as we are here to host your live active websites.
    Jordan D - DeguWeb Ltd
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  24. #24
    Join Date
    Nov 2011
    Posts
    130
    Quote Originally Posted by Original Hosting View Post
    In terms of file sharing, if there is a certain percent of files stored that are not being actively used in a website then this could get you suspended by some hosts, as we are here to host your live active websites.
    Even when the user do not exceed the allocated disk space?

  25. #25
    Join Date
    Oct 2013
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    Quote Originally Posted by noobs View Post
    Even when the user do not exceed the allocated disk space?
    Yes in some instances because this is against the TOS, it doesn't matter.

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