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Thread: Possible to whitelable cPanel?
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12-23-2013, 04:24 PM #1Junior Guru
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Possible to whitelable cPanel?
I have a reseller account that isn't whitelabelled when you connect to cPanel. It'll show the original provider's hostname in the URL box. Apparently nobody ever told them it's nicer for their customers if they were to use a discreet neutral hostname for resellers or their customers own provided hostname instead.
Is there any technical methods to whitelabel connecting to cPanel to mask the provider's hostname?
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12-23-2013, 04:57 PM #2Web Hosting Master
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12-23-2013, 05:01 PM #3Web Hosting Master
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It depends if they have cPanel configured to redirect to the hostname (or the SSL version) or not. If not, you can use yourdomain.com/cpanel and it will preserve your domain in the URL rather than the hostname. But that will just hide the domain from the URL. It wouldn't be too hard for a customer to find the hostname using other methods.
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12-23-2013, 05:18 PM #4Disabled
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12-23-2013, 05:46 PM #5Web Hosting Master
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12-23-2013, 07:48 PM #6Web Hosting Master
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12-23-2013, 08:23 PM #7Web Hosting Master
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Easy solution would be ask your hosting provider to disable cpanel redirection to Hostname. They can change this from root WHM >> Tweak settings.
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12-23-2013, 09:37 PM #8Web Hosting Master
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You can use a RVSkin theme if your hosting provider supports it. Then you can customize it on WHM.
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12-23-2013, 09:49 PM #9Web Hosting Master
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Cpanel makes it every easy to customize every part of it, the theme, the nameservers, etc. If your host doesn't have an anonymous hostname, they may not realize that your customers will see it. Just ask them and they may change it to something general/anonymous which would benefit all of their customers.
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12-24-2013, 12:29 AM #10Geek Of All Trades
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12-24-2013, 02:39 AM #11Disabled
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12-24-2013, 08:35 AM #12Web Hosting Evangelist
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I would just change providers. Really, unless you are the first reseller account, (which wouldnt be good) then if they havent worked to help their current resellers, then it is unlikely they will cater specifically to you. Ask for a refund, explain why you are leaving, and see what they offer to retain you.
Asking what the hostname is, is something that nearly everyone neglects to ask before signup, but is an important question for all resellers to consider before signup.
@Stevensst, if any client types in their own url (which they usually do) and do :2087, it will reveal the hostname. Simply asking clients to sign into cpanel using IP:2086 is not the answer..
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12-24-2013, 08:58 AM #13Disabled
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Well you could find a reseller who has a whitelisted server, so it's a hostname of the host, however there's no trace back to them, it's a random domain with a private whois.
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12-24-2013, 09:29 AM #14Junior Guru
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12-24-2013, 09:32 AM #15Junior Guru
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Can you elaborate on this with a specific example of what I'd do? @Kingfish85.
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12-24-2013, 10:08 AM #16Disabled
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12-24-2013, 10:36 AM #17Moving the Web Forward
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In this day and age I would think that providing your resellers with a white label hostname is automatic, however I have been surprised by some companies not providing this basic part of the service. With that being said, I have seen instances where newer companies did not have this in place (and after it being mentioned) they corrected the issue. Just depends on how patient you want to be with your new company. Personally, if you are not in a hurry, i would just open up a ticket and see if they can address the issue in a timely manner. If they cant, move onto the next and make sure you ask about the hostname before signing up.
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12-24-2013, 01:16 PM #18Web Hosting Master
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@CW Mike explained it exactly.
EDIT: This will whitelabel to an extent, not 100% whitelabel. For example, there's still IP's with RDNS tied to the server.
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12-24-2013, 06:00 PM #19Disabled
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I would change hosts if it's that much of a bother because if they leave it the way it is, I guarantee you that your customers are going to be able to find out if they just do a little searching.
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12-24-2013, 09:29 PM #20Junior Guru
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12-24-2013, 09:46 PM #21Junior Guru
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12-24-2013, 10:41 PM #22Web Hosting Evangelist
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If they're going to autoredirect cpanel to a domain it should at least be a white label domain that does not have their brand or name on it.
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12-24-2013, 10:54 PM #23Junior Guru
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Got the following reply from the host:
Our branding is on the IP, not the domain name. If you request rDNS be set up on your domain's IP, your domain's name will appear instead of ours.
Domains just need to meet the following criteria for rDNS to be set up:
Clients requesting Reverse DNS / PTR on their assigned IP space must adhere to the following policies:
The domain requested in the PTR must be older than 60 days
Clients must create and maintain matching FWD "A" records for the requested PTR
The PTR requested must be a unique, browser loadable website -OR- justification must be provided as to the use of the PTR
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