Results 1 to 15 of 15
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12-22-2013, 01:11 PM #1Junior Guru
- Join Date
- Nov 2013
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- 182
Still waiting 21+ hours for an OS reload
WholeSaleInternet.
Two days since I have been unable to connect to my box in anyway, shape or form. I have no KVM over IP or remote reboot access.
They rebooted the box twice in single user mode and I attempted to resolve it and it couldn't be done. Got tired of waiting mutiple hours for them to reply to reboot into single user mode so I could try again so asked for an OS reload.
21 hours later, the OS reload still hasn't happened thus it's been a grand total of 2 days since the box has been unusable. An OS reload takes literally 5 minutes to get started.
This is unacceptable regardless of what time of the year it is.
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12-22-2013, 01:33 PM #2Web Hosting Master
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- Oct 2006
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- US/EU/UK
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- 4,886
It looks like that. Why don't you order a KVM over IP device? Do they offer it as add-on service?
HostColor.com ★★ Edge Infrastructure - US Dedicated Servers & Europe Dedicated Hosting ★ since 2000
In 50 U.S. Edge Data Centers & 80 POPs worldwide
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12-22-2013, 01:41 PM #3Junior Guru
- Join Date
- Nov 2013
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- 182
Unsure, I think you have to request it as a separate addon. Have emailed their sales/billing team over it but don't expect a reply as their sales/billing is only M-F. I still don't understand why it's taking so long for an OS install. It's a pretty automated process to install, they could quickly get it going and go back to whatever else they were doing before.
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12-22-2013, 01:59 PM #4Junior Guru
- Join Date
- Nov 2013
- Posts
- 182
Paged them (Had no idea pager technology still exists)
Finally got an update.
Hello,
It is still in the work queue at this time. I am working on getting all reloads done.
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12-22-2013, 02:05 PM #5Web Hosting Master
- Join Date
- Oct 2009
- Location
- Minnesota, USA
- Posts
- 939
KVM over IP is free and it's a limited KVM if I remember correctly. If they have any available and you don't get put on the waiting list this may not be a bad direction to take.
Our storage servers (and a few project servers I own) have never had issues with reboots/reloads...usually reboots within 15 minutes and reloads within 3 hours.
Hopefully you get it going soon!David Byrne | Dedispec, LLC.
Affordable Dedicated Servers | Storage & GPU Servers | Web Hosting | Colocation | West Virginia, Missouri & Texas
www.dedispec.com - sales@dedispec.com
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12-22-2013, 02:12 PM #6Junior Guru
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- Nov 2013
- Posts
- 182
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12-22-2013, 03:07 PM #7Junior Guru
- Join Date
- Nov 2013
- Posts
- 182
Bob from WholeSaleInternet has personally taken my server offline to do the reload and has credited 2 days worth of credits for the downtime. Much appreciated, I'm satisfied.
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12-22-2013, 05:28 PM #8Web Hosting Master
- Join Date
- Oct 2009
- Location
- Minnesota, USA
- Posts
- 939
David Byrne | Dedispec, LLC.
Affordable Dedicated Servers | Storage & GPU Servers | Web Hosting | Colocation | West Virginia, Missouri & Texas
www.dedispec.com - sales@dedispec.com
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12-22-2013, 11:45 PM #9Junior Guru
- Join Date
- Nov 2013
- Posts
- 182
Once again back to waiting hours for them to respond to a ticket where I'm unable to connect to the box and their initiated reboot into single user mode hasn't resolved it.
This is beyond a joke. They even ignore my side questions about the remote reboot access.
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12-22-2013, 11:50 PM #10Aspiring Evangelist
- Join Date
- Dec 2011
- Location
- Montreal
- Posts
- 431
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12-22-2013, 11:57 PM #11Junior Guru
- Join Date
- Nov 2013
- Posts
- 182
The OS reload has occurred, but now I cannot connect via SSH (I'm guessing the firewall is blocking it) so asked them to reboot into single user mode. They did that and I still couldn't gain a SSH connection in single user mode. So I replied to the ticket about two hours ago explaining this and no reply yet.
An unreachable box on the web is the equivalent of a box being harddown so you'd think they'd respond in a reasonable timeframe. I have the ticket marked as critical, yet no response. Sigh
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12-22-2013, 11:59 PM #12Disabled
- Join Date
- Jul 2008
- Location
- Riverview, FL/Concord, NC
- Posts
- 618
Damn, I'd be looking for a new provider at this point...
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12-23-2013, 12:32 AM #13Retired Moderator
- Join Date
- Feb 2005
- Location
- Australia
- Posts
- 5,849
Looks like you're repeately blocking yourself out through iptables. Perhaps a fully-managed server would be more appropriate, or at least a VPS / dedi with a control panel that allows you to reboot and reload the OS yourself.
Chris
"Some problems are so complex that you have to be highly intelligent and well informed just to be undecided about them." - Laurence J. Peter
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12-23-2013, 04:40 AM #14Disabled
- Join Date
- Oct 2013
- Posts
- 23
having a read, i've seen WSI have had a huge increase in orders etc
We've been using them for 6months, and i can't really fault them. Support has been spot on and fast (apart from IPv6 rDNS that's been added to the work queue)
You need to be patience, and like @foodolph mentioned maybe a fully managed server is a better option.
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12-23-2013, 06:08 AM #15Disabled
- Join Date
- Jun 2011
- Location
- Indonesia
- Posts
- 1,776
im so sorry to know your experience with wii, when im still use them they have fast and helpfull support dont know now.
Maybe because they get too much increase order that make their support busy
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