Any time a customer is dissatisfied or has issues, we do what it takes to make the situation right. if you search around WHT you'll find that there are very, very few cases like that and we have many, many satisfied customers.
We pride ourselves on providing support that is second to none, and a network with superb uptime and performance.
If you're thinking of trying us but are in doubt, we have a 30-day money back guarantee.
I have used them. They are an excellent provider and enjoy a great reputation on these forums. One thing is evident to me: KnownHost knows what they're doing. When I used them, the ticket response times hovered at 5 minutes or less for critical tickets, so it's great to be able to get a technician to take a look almost instantly.
The only reason I canceled was that I no longer needed the server. I had a little VPS just to play with DirectAdmin since KnownHost are some of the very few hosts who support it.