Hi everyone, I finally won some money at Jackpot city on-line casino, gambling. I withdrew the money to skrill, as I had successfully withdrawn $600 from skrill before and found this site to be trustworthy. Skrill said they were doing an audit and asked for my photo id, and a copy of proof, I was who I said I was. I emailed all my details. They have since suspended my account which contains $17,000, my winnings. I can access my account, however, I cannot withdraw or upload funds. I have sent approximately 10 emails with no replies. This has been ongoing for 2 weeks and they have still not verified my bank account which I used previously. I have read reviews online that suggest Skrill is a fraud company and I am very upset by this.
Please help me, does anyone know what I can do, I am from New Zealand and feel very helpless. I really need the money to help a family member who is unwell and thought this money would be my gift to her. Any suggestions would be greatly received. Many thanks for reading. xxx hug hug.
I've been using Skrill for about 3 years without any problems. To me they have been a totally legit and standup business. Sorry to hear you have problems with them. They don't respond well ( sometimes not at all ) to emails. Keep calling them, and you will get through. Good luck!
Thanks for your reply. Have you ever had a large amount of money in there like myself $17K? Lots of negative comments on line from people, however your post is promising. I will call them, slightly difficult from NZ as we are the opposite time zone!
Personally I would wait with a lawsuit until I talked to them personally. They're known for being very tight on their security protocols, and when $17.000 suddenly dumps in to one of their accounts, it probably hit a red flag. They're are, as mentioned, also known for not being an email company, but they'll be happy to talk on the phone with you. I've never had more than $6000 in my Skrill account, and that was accumulated over some time. My guess is that they're trying to cover their butt, if something illegal is going on.
I have contacted skrill by telephone. They apologised and again asked me if I had emailed the documentation which I assured them I had. They said my account should be cleared in a couple of days, that was 2 days ago, still no clearance, will keep my fingers crossed for after xmas. Many thanks for your your reponses, will keep you posted. Merry xmas.
Finally after contacting skrill again, they cleared my account over the phone. I have been able to withdraw all the money to my bank account thank goodness, however what a process! Wont use them again.