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  1. #1

    10 Reasons why you should NOT host with Vexxhost.com

    I have been with Vexxhost.com for over 3 years. I am NOW jumping ship to another webhost. As much as Vexxhost.com appears to be a better than average webhosting company, they are no longer what they appear. Vexxhost.com used to be really honest above the industry standard. But since expanding greatly,and increasing their customer base they have now become an arrogant, sneaky, greedy and dishonest webhost company like certain others.

    Vexxhost will not tell you this upfront but when you sign up on any of their webhosting plans, that also appear to be better than the industry average, there are many hidden things NOT said. (the devil is in the details i guess for most webhosting companies so make sure you really read these details before you sign up)

    1 - Vexxhost.com has a maximum cap of 100 bulk outgoing emails per hour on all their webhosting plans except on their pay per use "cloud servers". Even free hosting companies like **********.com and serversfree.com have a maximum cap of 500 emails per hour. That means if you send frequent newsletters and such to your clients, dont count vexxhost as a webhosting company.

    2 - Vexxhost.com outgoing email server on all their hosting plans is fake, except on their pay per use "cloud servers". Email outgoing servers are NOT the true SMTP mail service. Since all Vexxhost hosting plans have a dedicated IP address as they claim, when you send outgoing email, the senders outgoing smtp server should be the real "smtp.yourdomain.com" But in actual sense for vexxhost accounts it will be "youraccountname.vexxhost.mtl.something.com". Now since your outgoing smtp servers will be different from your domain name. Major email companies like gmail, yahoo and hotmail can detect this falseness and route your outgoing emails from your vexxhost accounts to the junk/spam folders of thir clients. As a result, most of your outgoing emails sent to your clients will end up in their junk/spam box.

    3 - On all Vexxhost.com webhosting accounts, except on their pay per use "cloud server" you NO longer have cpanel control on outgoing email features. For instance if you send more than 10 emails at once from an email list, if two or more emails at the beginning of your list are incorrect, your vexxhost email server account will abandon sending the remaining 7 emails altogether. There is a setting on cpanel to correct this restriction. But since Vexxhost email server service has now become fake, They No longer provide you access to these email control features.

    4 - However they will tell you that from $30 to $40 a month you can buy additional outgoing email privileges to your account. Not sure exactly what the email maximum caps are or the current true pricing. Email sending is a very critical component to any website worth its while. So in the end webhosting with Vexxhost.com is like buying a sports car that can go up to 150 MPH but the car is equipped with a speed governor limiting it to 10 MPH. One should then just bought a bicycle instead.

    5 - Vexxhost.com also has since introduced the dreaded "you have exceeded server resources" scam. 2 years ago, i received a barrage of unusual website spam traffic from China. It increased my webhosting usage greatly. vexxhost.com then, was kind enough and for free to give me notice and block these spam Chinese traffic without penalizing me even though I had greatly exceeded server resource usage. But today they will NOT block these chinese traffic, instead they will shut down your account, and without notice. Then force you to upgrade to the next upper expensive webhosting account or else you will not have access to your data or account.

    They have got me upgrading from 5K plan to 15K plan to 30K plan. That is $10 to $20 to $80 a month? I am not upgrading anymore! Now at every chance they get, when I ask for Customer support, they instead try and sell me their pay per use "cloud server" claiming that if I bought that "cloud server" pay per use, all my support problems will disappear. Seriously Vexxhost! Really?

    6 - In the good old days of vexxhost. Vexxhost.com used to have a customer support telephone number that if you were in Canada, you could call them toll free. Guess what? since a year a go they no longer have a customer support telephone number, so you can only reach them by email or live customer support.

    8 - Vexxhost.com live customer support has become very useless!. 3 years a go, vexxhost live customer support would try and solve your problem there and then while you wait. Nowadays even for the simplest things, live customer support will tell you to submit a level3 ticket. If you contact live support you will always find rachel and armie almost all the time. Rachel is very helpful and tries a lot but probably tied down with new company rules. Armie is not as effective, even though they are still very polite they will do nothing but refer you for level3 customer support.

    9 - Vexxhost.com level3 (support@vexxhost.com) has become another lame duck. In the good old days of Vexxhost.com, when you submitted a ticket they would reply within 24 hrs and let you know that the problem is fixed or ask you to send snap shots of the problem if possible. Nowadays, when you submit a ticket, apart from getting an automated reply, acknowledging the submission of your ticket they will do nothing for 2 days or more, then guess what? within 24 hours they close your ticket claiming that they got no response from you.

    10 - To get service from support@vexxhost.com these days, you have to be very persistent and send the same ticket over and over before they really do something, that is if they do something at all. It also appears that they lack the technical know how, because nothing really gets fixed. There is a support agent named gille. He is a specialist at being polite, with excuses but argues with the customer and makes it look that the technical problem is from the customers side. Gille never fixes anything but good at closing the support ticket as serviced.

    In the end, webhosting companies like Vexxhost.com start out all different and end up like others.

    Please if any one has suggestions for some honest and resoable priced webhosting company please, let me know. And Please do not suggest any company owned by "endurance International group (www.enduranceinternationalgroup.com | EIG)". That would be just jumping from the pot to the frying pan. I would rather stay with vexxhost than go for any EIG webhost. "The devil you know is better than the devil you do not know".
    Last edited by Angel Eyes; 12-19-2013 at 02:35 PM. Reason: spelling errors

  2. #2
    Join Date
    Oct 2010
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    5,079
    If you're asking to avoid EIG you're obviously fairly well versed in how things run. Your haven't said anything about the site you wish to host and what your needs are.

    One thing I would suggest is offloading your SMTP to Mandrill. Lots of your problems seen to relate to having difficulty getting mail delivered. Bulk outbound mail is not something shared hosting was designed for and Mandrill do it very well. That then frees you up to find a host who can do the hosting side well. Mandrill do have a generous free tier to get you started.
    Not as active on WHT as I used to be, but still drop in and receive email notifications from here.
    My personal blog site: https://www.oakleys.org.uk/blog

  3. #3
    Join Date
    Apr 2008
    Location
    Oregon
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    295
    Wow, thanks for the very detailed write-up. I'm very sorry to hear of all your problems. As @OakHosting_James mentioned, what type of site are you hosting, and what are your needs?

    In addition, the mods will probably want a domain to verify that you are hosted there. Feel free to report the post with your domain name if you want to keep it private.

    I've honestly never heard of vexxhost, but my initial impression when visiting their website was "wow, what an annoying live chat messenger" -- literally every page I went to it would pop up and ask me if I wanted to chat with someone. Very pushy.
    -Jacob
    iWebFusion [AS397373] - 6 US datacenters offering shared, reseller, dedicated, VPS and Colo
    California (x2) | Oregon | Iowa | North Carolina | Nevada

  4. #4
    Join Date
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    Belgium
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    Quote Originally Posted by Angel Eyes View Post
    arrogant, sneaky, greedy and dishonest webhost company
    You've convinced me. I won't host with them. But on the other hand, why do you stay?
    kept alive by vertaalbureau

  5. #5
    Join Date
    Oct 2002
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    Langley, BC
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    2,045
    Amazon's Simple Email Service (SES) is an option.
    We Have Generated Over 7 Million cPanel Backups Come Dance Together With Us Y'all!
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  6. #6
    Join Date
    Jul 2006
    Location
    Montreal, Canada
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    Hi there,

    I'm really unhappy to read this review, can I please have any ticket IDs you have had issues with so I can lookup your account and see what happened exactly?

    I look forward to resolving this issue

    Regards,
    VEXXHOST, Inc.
    Secure & Reliable Hosting Solutions for Developers & Enterprises
    High Performance OpenStack® Public Cloud | Cloud Servers | Web Hosting

  7. #7
    Join Date
    Sep 2005
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    UK
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    Its great to see a Vexxhost rep trying to resolve the issue. Hopefully it's not too little too late.
    WO Hostings - Reliable and Affordable UK Web Hosting.
    Family run business providing a personal customer service.
    Web hosting packages with dedicated account managers.

  8. #8
    Join Date
    Jul 2006
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    Quote Originally Posted by WO Mark View Post
    Its great to see a Vexxhost rep trying to resolve the issue. Hopefully it's not too little too late.
    We understand that there may be frustration on the part of the customer but I'm here to see and clear out what happened exactly.
    VEXXHOST, Inc.
    Secure & Reliable Hosting Solutions for Developers & Enterprises
    High Performance OpenStack® Public Cloud | Cloud Servers | Web Hosting

  9. #9
    Join Date
    Dec 2010
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    127.0.0.1
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    Most companies allow 500 emails per hour, you kidding me or have I never used a host before which does? Most hosts who I've used allow 255 emails maximum.

    Most companies recommend you use their ticket system to get support as their live support reps are Sales reps...

    I don't think VexxHost are in the wrong on this review, however your upset with their emailing setup, which you could use a outsourced email system like MailChimp.

    Good luck at your next host.

  10. #10
    Join Date
    Dec 2011
    Location
    Surrey, BC
    Posts
    454
    Mandrillapp.com would have worked just fine for your needs.

  11. #11
    Dear vx|brian
    I assume you are a vexxhost.com manager of some sorts. Thanks for making the effort to Reply and respond to my message. I did forwarded my complaint to an accounts manager named 'Gille U'. And I also did inform him that, if Vexxhost could not remove the "100 outgoing email restrictions" from my account, I would no longer renew webhosting with vexxhost.

    Well 'Gille U' practically did nothing, regretted that i was leaving, instead offered to sell me vexxhost's pay per use cloud server package which he says has no restrictions. And in his usual style he closed the ticket and send me a survey to complete about vexxhost's customer service response. So "VX| Brian", unless your company Vexxhost can remove these limits, I am forced to find another webhost. "100 outgoing emails" an hour is just too low and is un unreasonable restriction, considering that I never spam and these emails are going to members of my website.

    All I need is a reliable webhost for social networking websites running such CMS's like social engine, phpfox, oxwall etc and the ability to occasionally send newsletters to my website members. Thats it!. Nothing more! No video hosting, no other activities etc. I have 4 or 5 of these websites with users ranging from 300 to 3000. Is that too much to ask?. As a couple of people have suggested, I will also consider using external email programs that could integrate in my CMS website.

    "VX| Brian" please see the attached image files for proof of communication and response from Vexxhost. And let me know what you can do. Thanks once again
    Attached Thumbnails Attached Thumbnails vexxhost-first-response-to-me.jpg   reply-to-vexxhost-first-response.jpg   vexxhost-second-response-to-me.jpg  
    Last edited by Angel Eyes; 12-20-2013 at 01:53 AM.

  12. #12
    Join Date
    Jul 2006
    Location
    Montreal, Canada
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    497
    Quote Originally Posted by Angel Eyes View Post
    Dear vx|brian
    I assume you are a vexxhost.com manager of some sorts. Thanks for making the effort to Reply and respond to my message. I did forwarded my complaint to an accounts manager named 'Gille U'. And I also did inform him that, if Vexxhost could not remove the "100 outgoing email restrictions" from my account, I would no longer renew webhosting with vexxhost.

    Well 'Gille U' practically did nothing, regretted that i was leaving, instead offered to sell me vexxhost's pay per use cloud server package which he says has no restrictions. And in his usual style he closed the ticket and send me a survey to complete about vexxhost's customer service response. So "VX| Brian", unless your company Vexxhost can remove these limits, I am forced to find another webhost. "100 outgoing emails" an hour is just too low and is un unreasonable restriction, consideraring that I never spam and these emails are going to memebers of my website.

    All I need is a reliable webhost for social networking websites running such CMS's like social engine, phpfox, oxwall etc and the ability to occasionally send newsletters to my website members. Thats it!. Nothing more! No video hosting, no other activities etc. I have 4 or 5 of these websites with users ranging from 300 to 3000. Is that too much to ask?. As a couple of people have suggested, I will also consider using external email programs that could integrate in my CMS website.

    "VX| Brian" please see the attached image files for proof of communication and response from Vexxhost. And let me know what you can do. Thanks once again
    I don't see an attached file but I asked and I was able to find your ticket, we've come to the following conclusion:

    1 - Vexxhost.com has a maximum cap of 100 bulk outgoing emails per hour on all their webhosting plans except on their pay per use "cloud servers". Even free hosting companies like **********.com and serversfree.com have a maximum cap of 500 emails per hour. That means if you send frequent newsletters and such to your clients, dont count vexxhost as a webhosting company.
    We are a web hosting company, we offer email service as part of hosting as a complementary service which can be used to host normal email. We do not advertise ourselves as services that enable you to do bulk mailings and we would gladly refer you to Mandrill or Amazon SES to do that. We focus on hosting.

    2 - Vexxhost.com outgoing email server on all their hosting plans is fake, except on their pay per use "cloud servers". Email outgoing servers are NOT the true SMTP mail service. Since all Vexxhost hosting plans have a dedicated IP address as they claim, when you send outgoing email, the senders outgoing smtp server should be the real "smtp.yourdomain.com" But in actual sense for vexxhost accounts it will be "youraccountname.vexxhost.mtl.something.com". Now since your outgoing smtp servers will be different from your domain name. Major email companies like gmail, yahoo and hotmail can detect this falseness and route your outgoing emails from your vexxhost accounts to the junk/spam folders of thir clients. As a result, most of your outgoing emails sent to your clients will end up in their junk/spam box.
    All of our accounts now come with a dedicated IP, they also send email through that dedicated IP. It does not matter what you use as your SMTP server, you can use mail.yourdomain.com or mail.server.hostname.com -- They will all be routed to the same SMTP server, and then when they are sent out, they will be sent out on the dedicated IP of the customer. What you're speaking about is simply incorrect.

    3 - On all Vexxhost.com webhosting accounts, except on their pay per use "cloud server" you NO longer have cpanel control on outgoing email features. For instance if you send more than 10 emails at once from an email list, if two or more emails at the beginning of your list are incorrect, your vexxhost email server account will abandon sending the remaining 7 emails altogether. There is a setting on cpanel to correct this restriction. But since Vexxhost email server service has now become fake, They No longer provide you access to these email control features.
    This is another false fact, it is a setting within cPanel to limit a certain percentage of failed emails, and it is most definitely not 3. We have the setting at 20% so if 20% of your emails are failing, you would be blocked of sending email for 1 hour. This is completely fair and prevents large bulk spam emails. It is not something you can tweak within cPanel as a customer, no other company will give you this option.

    4 - However they will tell you that from $30 to $40 a month you can buy additional outgoing email privileges to your account. Not sure exactly what the email maximum caps are or the current true pricing. Email sending is a very critical component to any website worth its while. So in the end webhosting with Vexxhost.com is like buying a sports car that can go up to 150 MPH but the car is equipped with a speed governor limiting it to 10 MPH. One should then just bought a bicycle instead.
    We give a larger limit for customers that have higher plans because we have more confidence in those customers that they will not have issues. Most of the issues we have are with mismanaged websites which are not up to date or people signing up with the cheapest plan to spam as much as we can. We think this is completely fair.

    5 - Vexxhost.com also has since introduced the dreaded "you have exceeded server resources" scam. 2 years ago, i received a barrage of unusual website spam traffic from China. It increased my webhosting usage greatly. vexxhost.com then, was kind enough and for free to give me notice and block these spam Chinese traffic without penalizing me even though I had greatly exceeded server resource usage. But today they will NOT block these chinese traffic, instead they will shut down your account, and without notice. Then force you to upgrade to the next upper expensive webhosting account or else you will not have access to your data or account.
    This is not a scam. You were simply over the resources of your account which are very generous amount of resources which you've went over. To put things into perspective, when we asked you to upgrade, your current usage was 650% higher of the average $10 account on the same server you're on. For everyone's information, this figure is directly from cPanel's CPU measuring tool. You do have higher than normal usage and it would be unfair for our other customers to do that. You are still twice over the limit of your current account but we have not forced an upgrade as we try to give time to our customers.

    6 - In the good old days of vexxhost. Vexxhost.com used to have a customer support telephone number that if you were in Canada, you could call them toll free. Guess what? since a year a go they no longer have a customer support telephone number, so you can only reach them by email or live customer support.
    There is a phone number at the bottom of our website that you're welcome to call, it was there back then, it's still here now. The number hasn't changed.

    8 - Vexxhost.com live customer support has become very useless!. 3 years a go, vexxhost live customer support would try and solve your problem there and then while you wait. Nowadays even for the simplest things, live customer support will tell you to submit a level3 ticket. If you contact live support you will always find rachel and armie almost all the time. Rachel is very helpful and tries a lot but probably tied down with new company rules. Armie is not as effective, even though they are still very polite they will do nothing but refer you for level3 customer support.
    If you're coming in with an issue that has to be taken care of something inside the server or falls outside the scope of basic troubleshooting of our live chat staff, then we'll have to switch you up to our tier 3 customer support so they can take care of it. I believe this is normal and this is how the majority of companies work. The large majority of your tickets are all things that was server-side requests, such as DB issues, IonCube version upgrade requests, etc.

    9 - Vexxhost.com level3 (support@vexxhost.com) has become another lame duck. In the good old days of Vexxhost.com, when you submitted a ticket they would reply within 24 hrs and let you know that the problem is fixed or ask you to send snap shots of the problem if possible. Nowadays, when you submit a ticket, apart from getting an automated reply, acknowledging the submission of your ticket they will do nothing for 2 days or more, then guess what? within 24 hours they close your ticket claiming that they got no response from you.
    I'm sorry to hear that, if you have any tickets with this I'll gladly take care of this internally but that's certainly not what we do, we have thousands of customers and they're all very happy with the way we take care of their hosting requirements.

    10 - To get service from support@vexxhost.com these days, you have to be very persistent and send the same ticket over and over before they really do something, that is if they do something at all. It also appears that they lack the technical know how, because nothing really gets fixed. There is a support agent named gille. He is a specialist at being polite, with excuses but argues with the customer and makes it look that the technical problem is from the customers side. Gille never fixes anything but good at closing the support ticket as serviced.
    I will take this as a personal complaint regarding one of our staff and we will check if this is the case and address this personally with them.

    However, I really would like to say that if you need to use a mail delivery service, there are services which are designed exclusively for that. They provide you with everything you need for optimized delivery and large scale email sending. We don't think this is a fair review of our service as the service is being used in a completely different manner.

    I stand by the statement that we provide exceptional hosting that works extremely well. We're extremely fair on our resource policies and we provide far more generous resources than any other company out there with our plans. We also do our best to maintain a usable mail server for normal mailing, and not bulk mailing.
    VEXXHOST, Inc.
    Secure & Reliable Hosting Solutions for Developers & Enterprises
    High Performance OpenStack® Public Cloud | Cloud Servers | Web Hosting

  13. #13

    Is it legal for Vexxhost.com to ask for Cpanel Passwords?

    I have been a vexxhost.com customer for over 3 years. But recently I have become concerned. In the last year or so when you contact Vexxhost.com customer support, they will ask you to give them your webhosting cPanel account username and your cPanel password as prove of your account ownership, before they serve you.

    I find this to be very strange, because other webhosts may ask for the last 3 digits of password, or some verification question etc. Also vexxhost.com never used to ask for a hosting clients password.

    I just wanted to know from other webhosting companies if this practice is acceptable in the webhosting industry.

    I fear that there can occur issues of disgruntled employees and possibly dishonest employees who may use a clients username and password to commit undesirable acts, like steal domain names, steal licensed software etc etc.

    Are there any other webhosting companies that tell their employees to ask hosting customers for their Cpanel account password? Do hosting company employees have access to client's passwords?

    Is this NOT a very dangerous trend that Vexxhost.com is setting? I would assume that employees of web hosting companies do not have access to hosting clients passwords, since the passwords in the database are encrypted plus usage of random salt keys etc etc.

    This is another reason why I have become skeptical of Vexxhost.com can you people please give me your opinions on this?

  14. #14
    Join Date
    Mar 2003
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    chicago
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    if you dont trust your provider get a un managed server

  15. #15
    Join Date
    May 2013
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    India
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    Are you contacting them from your authorized email account ( email account using which your account is registered with them )? If so that is the primary proof to show them you are the right person to manage the account. Also if you are sure you contact them via support@ or sales@ email account, or via their helpdesk or sales chat, there is no problem to provide your cPanel password as well. Mostly persons who have access to these resources have access to the server and can access your files / data without cPanel password.

  16. #16
    Join Date
    Jan 2005
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    Minneapolis, MN
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    Seems like an odd way to verify, since likely they are just verifying against what's stored in WHMCS, which might not be current.

    WHMCS stores what you sign up with for use in creating the account, sending the welcome email, logging you into cPanel automatically, and resending the welcome email if needed. It's not encrypted. But if you change it in cPanel and not in WHMCS that login won't work anymore.

    If you're happy with vexxhost, but don't want the average Joe support person there to have access to your password, just change the password from cPanel, but not in WHMCS and they won't know what it is.

    If they give all support access to listing accounts from WHM then they can still log in to your cPanel account. But they should have controls in place to prevent disgruntled employees from causing much damage. They can always do some stuff, so there needs to be some level of trust.
    Doyle Lewis
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  17. #17
    Join Date
    Mar 2010
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    Cugir / Romania / Europe
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    52
    The host can access you cpanel account with the server root password.

  18. #18
    Join Date
    Sep 2005
    Location
    UK
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    I believe this should have been in the same thread as your last post on Vexxhost.com

    http://www.webhostingtalk.com/showthread.php?t=1332564
    WO Hostings - Reliable and Affordable UK Web Hosting.
    Family run business providing a personal customer service.
    Web hosting packages with dedicated account managers.

  19. #19
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    Which law might they be breaking by asking for this?
    Not as active on WHT as I used to be, but still drop in and receive email notifications from here.
    My personal blog site: https://www.oakleys.org.uk/blog

  20. #20
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    Quote Originally Posted by OakHosting_James View Post
    Which law might they be breaking by asking for this?
    I think he means Privacy Policy. But I don't think I've heard you need to give them your cPanel details unless you needed support.

  21. #21
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    Oct 2010
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    Right - it would be against the rules for them to give your login details to someone outside their company. But given they already have root access to the server, I can't see how they would be doing anything wrong by asking you to confirm you are who you say they are. It doesn't let them do anything with your account they can't already do - which seems to be the fear here.

    I suppose a client might be anxious in case some kind of man-in-the-middle means they're not talking to someone who already knows your password. Then you're not authenticating yourself but giving away your credentials. If that was the worry, I'd ask if you can prove your identity some other way.
    Not as active on WHT as I used to be, but still drop in and receive email notifications from here.
    My personal blog site: https://www.oakleys.org.uk/blog

  22. #22
    Join Date
    Feb 2005
    Location
    UK
    Posts
    554
    The less account details are passed around and used the better the security — period. It seems unnecessary to be asking that for every ticket, and if they're truly just using it for verification then doesn't that imply the passwords are stored in plain text rather than encrypted? Unless they're manually testing the login each time.

    With that said, Future Hosting does ask me to provide my root password every time I file a ticket. But that's for a managed VPS (which they do very well might I add), and they need it to do any work on the server. It's not used for verifying that I'm who I say I am.

  23. #23
    Join Date
    Jul 2012
    Location
    Charlotte, NC, US
    Posts
    513
    Primarily Hosting companies ask their customer to verify there account asking some of security questions. Some have there internal verification system. I never heard a hosting provider asking your username and password. It's only necessary if you are facing any technical difficulties with your hosting account. Some hosting companies send a verification email to their clients, asking them to confirm by visit a URL.
    ⓐ➒AlphaNine
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  24. #24
    Join Date
    Dec 2013
    Posts
    15
    Actually web hosting provider can access to your account or any Cpanel account using WHM. So it looks quite strange at least such kind of the requests. In such situation I would recommend you contact your web hosting company directly, show them email and ask if you need to perform any additional action.

  25. #25
    Join Date
    Aug 2012
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    Florida
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    Hosting providers having different policies. I think cPanel password is a very basic verification. But they can verify your account asking Secret Questions , Last 4 digits of your credit card ,etc...

    As "yberhouse" told you if you are not trusting the service provider buy a unmanaged server . But if you don't have a enough knowledge about server management don't buy a unmanaged server.

    In your case you don't worry about the cPanel password. Just give it to them. If they need to access your account they can come through the WHM ( Admin )

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