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  1. #1
    Join Date
    Dec 2013
    Location
    United Kingdom
    Posts
    19

    FR-COLT-FRANCE - pathetic

    Hello,

    A friend of mine at cloudatcost was being attacked by lots of servers at colt.net

    What i did was get the ip addresses of the attacking servers
    sent email to colt which they responded:

    "We will notify the client" < In french
    So i phoned colt up that it was taking down 80% of the pipe

    The guy on the phone said to me: we cannot stop our customers from doing what they want, it is upto them what they are doing with there services, they are paying us, we cant help you if you give us the ip address of the client.

    This was the UK phone support number from: http://www.colt.net/uk/en/about-us/contact-us/index.htm

    So i said okay, so you are costing us thousands because of the downtime, yet you say you cant do anything if the client is paying?, he said correct. and closed the phone

    Wahhhhhhhhhhhah?

  2. #2
    Join Date
    Aug 2004
    Location
    Dallas, TX
    Posts
    3,507
    Can you ask your provider to implement a simple drop of traffic from those source ips at the switch level? Most providers will do this for a fee or free.
    Dallas Colocation by Incero, 8 years and counting!
    e: sales(at)incero(dot)com 855.217.COLO (2656)
    Colocation & Enterprise Servers, SATA/SAS/SSD, secure IPMI/KVM remote control, 100% U.S.A. Based Staff
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  3. #3
    Join Date
    Dec 2013
    Location
    United Kingdom
    Posts
    19
    All i can say is, colt refused to work with us to stop the ongoing attacks towards the DC..

    Thousands of Colt servers were hitting the DC, and they dont care.

  4. #4
    Join Date
    Nov 2000
    Location
    localhost
    Posts
    3,510
    It would be very irresponsible for Colt to do this with no viable framework for verification.

    First they would need proof that you are responsible for the IP space, secondly it would need to verified that those IPs are indeed attacking you, Ive seen some numpty interpretations of netstat and other tools before that are just plain wrong/stupid.

    Imagine a great scenario, small business uses a local ISP, that small businesses uses a small SaaS say something like a crm, or zoho office, etc.. you call up small ISP and tell them you have a text file (proving the attack - wow a text file, or an png/jpeg/gif - wow an image, they can't be mocked can they?) making out like you are the owner of such and need it stopped, ISP acts on that and hey presto you've caused a great little situation for the small business you hate.

    There isnt a universal framework in place for handling such at the moment hence most email to abuse/noc desks regarding DOS traffic flows are ignored, emails (uce/spam) are easier to trace but even those are sometimes met with silence.

    You have to face the reality of the situation and dont expect the originating network to handle it (even though I see how unfair this is).
    MattF - Since the start..

  5. #5
    Join Date
    Dec 2013
    Location
    United Kingdom
    Posts
    19
    Hello,

    What annoyed me is when the guy said, "they are paying clients we cannot stop them or do anything, sorry bye"

    -.-

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