So, I am not sure where to put this (or even if I'm in the right forum to be posting this). However, as will become apparent, I feel the need to look outside the normal avenues for knowledge on how to solve this problem.
I signed up for a website with iPage over the weekend. I installed wordpress, and (mostly) everything was okay. Until I found a common wordpress error that I attempted to resolve. The error involved the site (trabexbooks.com) displaying a message that the website was under construction while the other pages I designed loaded just fine.
Since then, the problem has worsened to the point where I can't even log in to the admin panel of wordpress because it gives me a timeout error. I uninstalled and re-installed it from my website. I deleted all the files from my website, then installed it again. Same result.
So far, I've spoken with four different people regarding this issue. Their response is the same: try a different computer or a different ISP. Clear your browser cache and cookies. Restart your computer. That was a fun thing to try the first time. But even after I told them I already did that, they insisted I try it again.
I suggested that a new database would be required for the website- which is the advice I received from the wordpress forums. They don't seem to know what that means so far.
So this is my last resort before I cut my losses and ask for a refund from iPage altogether. It's been a horrible experience- and I'm not really sure how a company can staff customer service representatives who don't have sufficient product knowledge to resolve any issues a customer might have. So it looks like it's up to me to solve this issue. Is there anything I can do that I missed here?
Can you access your website now or are you still receiving the same 'site under construction' page?
To me it just sounds like DNS still propagating. I can access your website fine, no issues at all?
Have you tried accessing your website through a proxy, something like hidemyass?
Also, in regard to customer services not knowing about products - you will find that the majority of web hosts will only offer support on their services and not third party software. Third party software issues should always be directed to the third party forums or support representatives.
Last edited by WO Hostings; 12-17-2013 at 05:01 AM.
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I wouldn't expect anything but terrible service from iPage. They're owned by EIG (same people who own HostGator and many other brands). My best advice would be to leave immediately. I suggest avoiding all these brands: http://en.wikipedia.org/wiki/Enduran...hosting_brands
Things will only get much worse, trust me.
EIG pretty much buyout hosting providers and then ruin them by overloading their servers, providing slow support and not caring at all.
If it ends up to a migration, Site5 is a good one to consider. Ask them to move everything out for you. All the best!
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Another Issue with an EIG Host I wonder when people will wise up and leave the site. but then again if they leave one they usually going to another eig brand Which EIG if smart would actually care more for support and their customers instead of just giving bad service. But what they are doing now also will help smaller hosts that would like to grow and be the best company they can be. With so many people leaving hostgator BlueHost Ipage etc It should help us small companies.
I personally have not had any problems with EIG (Bluehost) but I run a small site with only about 60-70 visits a day. It seems most people have had problems with them though at one time or another. They have good prices but cheaper is not always better. I would probably do like stated above and get a refund and move to a smaller more reliable host.
I suggest you move out the host now, better if your still covered on their moneyback guarantee. Ask for a refund and then choose another host. Because eventually, more so if their customer reps are like that, you're really looking to face a hell ton of problems with this host in the future.
There's more than enough bad HostGator reviews that have appeared recently here on WHT.
On the HG Forum there's even people complaining and suggesting other hosts, the staff don't seem to care. That or they've been instructed not to do anything..who knows. I know if I were working at HG, I'd want to at least TRY and answer some of those PUBLIC topics. http://forums.hostgator.com/pre-sale...tions-f15.html
I think the whole "HostGator will be independently run" blew up in his face. That may have been his understanding, but obviously it's not what EIG had in mind. HostGator has pretty much adopted all Bluehost methods, including the datacenter.
Between that untruth, servers going down, and support going down the toilet, I'm not surprised. In fact, EIG probably demanded he leave WHT/etc, and leave that to their "PR" (affiliate marketers mostly, the fake lists BS -- I've NEVER seen actual EIG PR ever!)
I often wonder if Brent told them things that did not happen after he left.
Some of this is speculation. But when you've been around EIG for 10+ years, you can see what's happening. History is just repeating itself.